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| − | [[Category:Channel Manager]] | + | #REDIRECT [[Expedia_Mapping]] |
| − | [[Category:Troubleshooting]]
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| − | [[Category:Error Messages from Channels]]
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| − | [[Category:Set up Instructions]]
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| − | ''This page is about the menu SETTINGS->CHANNEL MANAGER->EXPEDIA''
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| − | http://www.expedia.com
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| − | ==General==
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| − | *[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
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| − | | |
| − | ==Capabilities==
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| − | *Beds24.com can export Inventory
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| − | *Beds24.com can export Minimum Stay
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| − | *Beds24.com can export Maximum Stay
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| − | *Beds24.com can export Closed to Arrival and Closed to Departure
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| − | *Beds24.com can export Multiple Rates
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| − | *Beds24.com can import Bookings
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| − | *Beds24.com can import Booking Modifications and Cancellations
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| − | *Beds24.com can add a multiplier to prices to convert to a different currency.
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| − | *Importing modifications or cancellations can be disabled for individual bookings.
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| − | | |
| − | ==Limitations==
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| − | | |
| − | ==What you will need==
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| − | *Your Expedia Quick connect username and password
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| − | *Your Expedia hotel id
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| − | | |
| − | == Set Up==
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| − | '''Expedia'''
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| − | To activate the connection of your hotel to Beds24 you will need to [http://www.beds24.com/downloads/docs/ConnectivityHotel%20sign-up.odt download this form] and return it to Expedia.
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| − | Expedia will send you an email with your EQC username and password and hotel id. Note your EQC username and password are not the same as your Expedia extranet login
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| − | [[Image:Expedia1.png|350px|link=]]
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| − | [[Media:Expedia1.png|view large]]
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| − | '''Beds24.com'''
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| − | *Enter your EQC username and password, do not enter the username and password used to log into Expedia from a web browser.
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| − | *Enter your hotel id
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| − | *Save
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| − | *Select if your Expedia price model is "Per Day Pricing" or "Per Occupancy Pricing". You will find this information in the same Email as your username and password.
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| − | [[Image:Expedia3.png|350px|link=]]
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| − | [[Media:Expedia3.png|view large]]
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| − | Map Rooms:
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| − | *Click on the "Get Code" link next to the room type id setting.
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| − | *Choose the Expedia room type id you want to map to each Beds24 room and click on it.
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| − | *When the correct room id has copied to the room type id setting, click Save.
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| − | [[Image:Expedia4.png|350px|link=]]
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| − | [[Media:Expedia4.png|view large]]
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| − | Map Rates:
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| − | *Click on the "Get Code" link next to the rate plan id setting.
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| − | *Choose the Expedia standard rate for this room and click on it
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| − | *When the correct rate plan id has copied to the rate plan id setting, click Save.
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| − | [[Image:Expedia5.png|350px|link=]]
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| − | [[Media:Expedia5.png|view large]]
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| − | We can export up to 3 occupancy prices. They are the single price, the double price and one room price. The room price will be sent with an occupancy level of the maximum capacity allowed for that price.
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| − | The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.
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| − | | |
| − | Activate:
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| − | *Tick "Inventory", "Prices" and "Bookings"
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| − | *Save
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| − | [[Image:Expedia6.png|350px|link=]]
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| − | [[Media:Expedia6.png|view large]]
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| − | ==Bookings==
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| − | New Bookings are imported. Modifications and cancellations to bookings are also imported.
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| − | Existing bookings are not automatically imported when the connection is established and should be entered into Beds24 manually.
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| − | ==Multiple Rates==
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| − | Multiple rates can be created for each date, for example to send prices for different occupancies, minimum stays, meal options or refundable and non-refundable prices.
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| − | '''1. Derived Prices'''
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| − | Expedia.com can auto calculate, link and derive rate prices using preset rules. Ask your Expedia.com rep to set this up.
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| − | This option means you only need to send one rate from Beds24 to Expedia.com and Expedia.com will auto-calculate the other rate options.
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| − | | |
| − | '''2. Multiple Rate Plan Ids'''
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| − | Expedia.com can set up multiple rate plan ids for each room, each with pre-defined booking conditions. Beds24 can map a different Beds24 rate or offer to each Expedia.com rate plan id. If you do not have the appropriate rate plan ids you need to request Expedia.com to add them.
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| − | *Click on the "Get the Expedia.com Room and Rate Codes for this Property Code" link to view all mapping codes for this property.
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| − | '''Multiple Rate Ids using Rates'''
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| − | Each Beds24 rate can be mapped to any valid Expedia.com rate plan id that is active and not derived or linked. On the CHANNEL tab of each Beds24 rate is a setting to enter an Expedia.com rate plan id.
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| − | If this setting is left blank, the rate plan id defined in the Beds24 channel manager settings for Expedia.com will be used.
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| − | If the Beds24 rate should be mapped to an alternative Expedia.com rate plan id, enter the Expedia.com rate plan id here.
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| − | [[Image:Expedia7.png|350px|link=]]
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| − | [[Media:Expedia7.png|view large]]
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| − | If you have linked a rate to be used for other offers or rooms use the selector to choose the room you want to map.
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| − | [[Image:channel_linked.png|350px|link=]]
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| − | [[Media:channel_linked.png|view large]]
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| − | '''Multiple Rate Ids using Offers or Daily Prices'''
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| − | Beds24 supports up to four price "offers" for each room.
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| − | Each of the four offers can be mapped to a different Expedia.com rate plan id.
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| − | This is particularly useful when mapping daily prices to Expedia.com.
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| − | To define the Expedia.com rate plan id for each offer, separate the rate ids with colons.
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| − | For example the following Beds24 rate id setting will map offer 1 to rate id 11111, offer 2 to rate id 22222, offer 3 to rate id 33333 and offer 4 to rate id 44444:
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| − | '''11111:22222:33333:4444'''
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| − | If offer 1 is used only for the Beds24 booking page and only offers 2,3 and 4 are used for Expedia.com leave the first rate id blank and start with a colon.
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| − | For example ''':22222:33333:44444'''
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| − | The settings for daily prices allow each daily price row to be assigned to a specific offer and therefore mappable to different Expedia.com rate ids
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| − | '''Same Price to Multiple Rate Ids'''
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| − | If a Beds24 price should be sent to multiple Expedia.com rate plan ids, the multiple rate ids can be entered with a comma separating them.
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| − | For example ''''12345678,123456789'''
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| − | This can be used to allow a daily price set to "Do not allow lower prices" to override multiple Expedia.com rate plan ids.
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| − | If the comma separated rate ids are defined in the channel manager rate id setting and each individual Beds24 rate contains it's specific Expedia.com rate plan id, each rate will be mapped to it's rate id and daily prices will be mapped to all the specified rate ids, over-riding the rate price when appropriate.
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| − | == Price Multiplier ==
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| − | If you want to add a multiplier to your prices, for example because of a different currency to your Beds24 currency, add a * followed by the multiplier number to your property code.
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| − | For example a property code setting 123456*12.34 will multiply all prices by 12.34 sent for hotel id 123456.
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| − | == Setup Problems==
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| − | 1) The room is being unexpectedly closed at Expedia The channel manager will close the room on all dates which do not have a valid price available for sending to Expedia. Make sure you have prices for the complete range of dates you are sending.
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| − | 2) "Room code is not unique" warning when saving in Beds24. Each Expedia room type id is unique and can be mapped to only one room in Beds24. If you enter the same Expedia room type id more than once the room updates will overwrite each other causing inaccurate information being sent to Expedia.
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| − | 3) "Extra Person" prices cannot be exported but can still be set manually in Expedia.
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| − | ==Common Errors==
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| − | If there is an error on an update, the error message returned by Expedia will be emailed to you.
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| − | Common errors and their solutions are:
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| − | '''Pricing models mismatch: you tried to update a price for OCCUPANCY_PRICING, but your property is not configured for this pricing.'''
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| − | * Your pricing model is most likely daily pricing so change the selector for "Price model" to "Per Day Pricing"
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| − | '''Rate plan does not match the property acquisition type'''
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| − | * The rate codes are the wrong Sell or Net rate type. Check whether your rate codes should have an A at the end of the number or not.
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| − | '''Unable to set total inventory below the current base allocation value.'''
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| − | * The number of rooms available is lower than your minimum allocation value in Expedia.
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| − | This usually means that you have guaranteed and allotment to Expedia and you are trying to set lower values for the channel manager.
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| − | A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
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| − | Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
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| − | '''Stop sell outside of Y with remaining base availability '''
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| − | * The number of rooms available is lower than your minimum allocation value in Expedia.
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| − | This usually means that you have guaranteed and allotment to Expedia and you are trying to set lower values for the channel manager.
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| − | A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
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| − | Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
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| − | *Make sure you have valid rates for the mentioned dates and no bookings from other sources
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| − | *Beds24: change your inventory to send the allotment you have guaranteed Expedia
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| − | *Expedia: Ask Expedia to remove the guaranteed allotment
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| − | '''The value '' of attribute 'password' on element 'Authentication' is not valid with respect to its type, '''
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| − | * The password is empty or contains invalid characters.
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| − | Check the username and password entered in the channel manager settings is correct.
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| − | '''Non-existent rate plan and rate level pair provided'''
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| − | You are sending a wrong rate plan id. Check your rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and in the "Channels" tab of your rates.
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| − | '''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
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| − | The minimum booking length you are sending is higher than Expedia allows. Contact Expedia and ask them to increase your minimum stay.
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| − | '''The value '' of attribute 'username' on element 'Authentication' is not valid with respect to its type'''
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| − | The username/and or password you entered are wrongEnter your Expedia Quick connect username and password which Expedia sent you by Email (NOT your normal Expedia username and password)
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| − | '''Internal system error, please try again in a few minutes'''
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| − | Expedia sends you this message to inform you that they are haveing problems with their system. If the error messages stopped Expedia fixed the problem.
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| − | ==Disconnect==
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| − | *Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
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| − | *To completely disconnect the channel manager you might need to contact Expedia and ask them to disconnect you.
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| − | == Notes ==
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| − | Expedia supports two different methods to apply minimum and maximum length of stay restrictions. Arrival based restrictions or Stay Through based restrictions. This is a hotel-level setting in Expedia system, and any Expedia market managers can modify this setting. Please contact Expedia to perform this change.
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| − | Depending on the acquisition type, Expedia rate plan ids may need to end with an "A". Updates will not work unless the correct code is used.
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| − | For Expedia Occupancy price models, Beds24 can send a room price, a double occupancy price and a single occupancy price. If you would like to update 3 person, 4 person prices etc. you need to use the Expedia "Daily price model". You can then have multiple rate plan ids, each with the desired maximum occupancy set at Expedia. They can then be mapped to the appropriate Beds24 rate, offer or daily price.
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