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==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Expedia and ask them to disconnect you.
no edit summary
Expedia sends you this message to inform you that they are haveing problems with their system. If the error messages stopped Expedia fixed the problem.
== Notes ==
Changes of inventory are pushed instantly. Price changes are sent with the next update. To push price changes immediately press the "Update" buttons.
==Disconnect==
*Unticking "Inventory" and "Prices" and "Bookings" will stop the synchronisation for a room.
*To completely disconnect the channel manager you might need to contact Expedia and ask them to disconnect you.
== FAQ ==
=== How do I modify or cancel a booking?===
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Expedia and can cause a double booking. Please ask Expedia or the guest to cancel the booking in Expedia and the cancellation will be sent to Beds24.
If for some reason you need to make a change in Beds24 and do not want the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All but not room changes.
=== How do I add a promotion or special price?===
You can set up promotions in the Expedia extranet.
=== Can I send different prices for different minimum stays or different numbers of guests?===
Yes. You can do this either with "derived" prices or multiple rates ids. See the "Multiple rates" section of this page.
== I have multiple Expedia hotel ids. How do I set this up? ==
The system can handle multiple properties in one account. Each Expedia hotel requires one property in Beds24.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
=== What do I do when I have a no show?===
To report a no show contact Expedia support.
