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*View, manage and create promotions
*Check the status of your property at Expedia
*Communicate with guests from the Booking.com Beds24.
Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.
*Expedia does not send guests addresses.
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.
*For some Expedia partner sites (affiliates), communication via Beds24 is not possible.
== Before you connect ==
*If your price model is "Per Day Pricing" you will need a price for the maximum room occupancy. Example: If maximum number of guests is 4 you need a ROOM price for four guests. Prices for 1, 2 or 3 guests are not sent.
*If your price model is "Per Occupancy Pricing" rates can send a price for Single (1 guest), Double (2 guests) and a room price (for the number of guests you have defined in the rate). If you have more than 3 occupancy levels you can set up additional rates fixed prices or daily prices in Beds24 for each occupancy level and map them in the channel settings of the rate or the daily price. **If you use daily prices you can set the rate code under "Enable" in the Daily Price settings (PRICES >DAILY PRICE SETUPRULES)**If you use rates fixed prices go to the "Channels" tab of the ratefixed price.
The end selling price on Expedia may be different to the price sent, please check if your Expedia account is set for "Sell Rate" or "Net Rate" type and adjust the prices accordingly.
===Expedia Collect ===
If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.
===Send and receive messages ===
You can get communicate with Expedia guest directly from Beds24.
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking.
To use this function you should:
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.
Expedia supports attachments in PDF, JPG, PNG, GIF and PDF format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings in to a room in the same property as the room which is mapped to Expedia.
=== Report No-shows, date changes request cancellations or restrict channel modifications ===
==Common Errors==
'''Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale. '''
The booking was made on an Expedia partner site for which Expedia does not support messaging.
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:
A common cause of this error is not having a valid price for the room in Beds24 on the affected dates.
Any date without a price will be closed in Beds24 and we will send an inventory of zero to Expedia.
*Make sure you have valid rates prices for the mentioned dates and no bookings from other sources
*Beds24: change your inventory to send the allotment you have guaranteed Expedia (e.g. by removing bookings from other sources)
*Expedia: Ask Expedia to remove the guaranteed allotment
You can only update IDs which you see when you click on "Get Codes".
You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price.
*Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com Expedia rate id is selected from the 'get codes' list.
*Scroll to Rate id and click 'get codes' ensure you select a valid code from the list.
*Open your rates fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list.
*Open your daily prices (Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.
'''Non-existent rate plan and rate level pair provided'''
You can only update IDs which you see when you click on "Get Codes". Check all codes entered in SETTINGS-CHANNEL MANAGER-EXPEIDA, the "Channels" tab of your rates fixed prices(if rates fixed prices are used) and your daily prices.
'''Inactive rate plan for restriction or rate updated'''
You are sending a wrong rate plan id. Check your You can only update IDs which you see when you click on "Get Codes". You have added a number which is not a valid Expedia rate plan ids in SETTINGS->CHANNEL MANAGER->EXPEDIA and id into the field in the "Channels" tab of your ratesa rate/daily price. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. *Open your fixed prices. Please use (Channel Tab) and make sure the correct Expedia rate id is selected from the function 'get codes' list. *Open your daily prices (Enable list) and only use make sure the correct Expedia rate ids id is selected from the drop-down 'get codes' list.
'''MinLOS value (x) exceeds Extranet auto-approval threshold (y) for length of stay.'''
Expedia is not accepting the minimum stay you are sending because you have a maximum stay in your Expedia extranet which is lower than the minimum stay you are sending. You have 2 options fix this:
1. Log into your Expedia extranet and raise or remove the maximum stay.
2. Set the "Maximum Stay" in the rates fixed prices you are sending to Expedia to 28 or lower.
'''Access denied'''
'''Inventory date 201x-xx-xx; Room Type ID xxxxxx; Rate Plan ID xxxxxx ; Inactive Rate Plan'''
You are trying to update an inactive rate plan. You can only map rate plans update IDs which are available you see when you click on "Get Codes". Please remove this ID from SETTINGS->CHANNEL MANAGER->EXPEDIA and/or You have added a number which is not a valid Expedia rate id into the field in the "Channels" tab of a rate/daily price. *Go to Prices > Channel Mapping enter the Rate id in the Search box and click on the Rate and make sure the correct booking.com rate id is selected from the 'get codes' list. *Scroll to Rate id and click 'get codes' ensure you select a valid code from the list. *Open your rates fixed prices (Channel Tab) and make sure the correct Expedia rate id is selected from the 'get codes' list. *Open your daily prices(Enable list) and make sure the correct Expedia rate id is selected from the 'get codes' list.
'''Rate Plan ID XXXXXXX Occupancy X; Occupancy exceeds maximum allowed value'''
'''The restrictions of restrictionId are derived and cannot be updated ''' OR '''The rates of rateId are derived and cannot be updated'''
Your rates fixed prices have restrictions that are linked in Expedia therefore Expedia does not allow us to update them. Contact Expedia support and ask them to remove all linkages for restrictions.
'''7028 (India only)'''
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger manager is able to make updates.
*Entering the same Expedia room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
