17,130
edits
Changes
Jump to navigation
Jump to search
no edit summary
*View, manage and create promotions
*Check the status of your property at Expedia
*Communicate with guests from the Booking.com Beds24.
Orbitz can also be updated via Expedia EQC. If you want to do this your property should be connected to Expedia first. Please contact Expedia support for details.
*Expedia does not send guests addresses.
*If you have multiple room types and make a change which applies to your whole property the updates will send for one room type at a time. This limitation will then apply to all channels you use.
*For some Expedia partner sites (affiliates), communication via Beds24 is not possible.
== Before you connect ==
===Expedia Collect ===
If Expedia collects the payment from the guest they will send the amount you have to pay to Expedia and not the amout the guest paid. The guest has received the invoice from Expedia so you do not need to invoice them for the room charges.
===Send and receive messages ===
You can get communicate with Expedia guest directly from Beds24.
You can view all messages from the "Messages" component on the DASHBOARD and individual communication from the "API Messages" tab in the booking.
To use this function you should:
1. Add the component "API Messages" to your [[:Category:Dashboard|DASHBOARD]]
2. To send Auto Action Emails via messaging set "Send Message" on the "Messaging" tab in the Auto Action to one of the API options. We will remove the HTML from the message because Vrbo does not support HTML. You have the option to add a plain text message for this purpose.
Expedia supports attachments in PDF, JPG, PNG, GIF and PDF format.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you use dependencies you can only assign the bookings in to a room in the same property as the room which is mapped to Expedia.
=== Report No-shows, date changes request cancellations or restrict channel modifications ===
==Common Errors==
'''Unsupported operation. Message cannot be added to the specified message thread ID ec54f39b-4e10-432a-a121-538ac6b39c4e because the reservation was made on an unsupported point-of-sale. '''
The booking was made on an Expedia partner site for which Expedia does not support messaging.
If there is an error on an update, the error message returned by Expedia will be emailed to you.
Common errors and their solutions are:
