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Host Notifications

2,707 bytes added, 10:01, 21 September 2023
 
[[Category:Account]]
[[Category:Messaging]]
[[Category:Troubleshooting]]
<div class="heading">Host Notifications</div>
This page is about the menu {{#fas:cog}} (SETTINGS) ACCOUNT > HOST NOTIFICATIONS
=Email Notifications=
By default Email notification about new bookings and system notifications are sent to the Administrator Email address from '''SETTINGS -> ACCOUNT ACCESS'''.
 
If you have multiple properties you can set SETTINGS -> ACCOUNT -> HOST NOTIFICATIONS > Booking notification emails sent to"=Administrator and Cc: Property' to send a copy of the confirmation to the property. The Email address used is the one entered in SETTINGS-> PROPERTIES-> DESCRIPTION
 
System notifications are error messages, answers to support tickets and other messages which are not directly related to a booking.
'''SMS 1''' / '''SMS 2''' : New booking alerts can be sent We recommend you use different Email addresses to two mobile send and receive because some Email programmes (cell) phonesi. You may specify whether all bookings or only shortly arriving new bookings are notified via SMSE. SMS messages are sent via a commercial messaging service and incur a charge of 20c per message sent. If the balance of your account falls below zero, SMS messaging will be automatically disabled until you bring your account back into credit. Bookings entered at the online booking page and imported by the synchroniser will be notified by SMS gmail) hide incoming Email if they are arriving within from the specified time frame. Bookings entered manually into the system while you are signed-in will not be notified via SMS messagesame Email address.
== Additional Emails ==
'''Additional Booking Notification Email''': A notification about new booking will be sent out automatically to your e-mail address. An additional customisable notification may be constructed and sent automatically to a second Email address when new bookings occur. Select whether this email should be disabled, sent only for bookings originating on-line at the booking page or for all bookings including those imported by the synchroniser.
'''Additional Email Address''': The Email address to send the custom new booking notification Emails. [[Template Variables]] may be used for the subject and text of the email to include information from the booking.
'''SMS 1 to Phone NumberEmail CC Address:''' / '''SMS 1 to Phone Number''':: This is the phone number that will receive the SMS The additional new booking notification. This is a global service and the notifications emails can be sent CC copied to almost phone in any country. The phone number must contain the full international country code and phone number as it would be dialed internationally. Do not include any leading zeros or other characters and use no spaces. The number must start with the country code. SMS notifications incur a usage charge per message sent even if the message is not received because the number is incorrectly entered or the booking is false or later canceled.Please make sure the number is correct and capable of receiving SMS messages if you use this serviceemail address.
'''Email Subject''': This is the subject of the additional email new booking notification. [[Template Variables]] may be used for the subject and text of the email to include information from the booking.
'''SMS TextEmail Message''': This is the text to send in of the SMS messageadditional email new booking notification. [[Template variables Variables]] may be used for the subject and text of the email to include information from the booking. Remember that SMS messages are limited to 160 characters and will be truncated if they are longer than this.
= SMS ='''SMS 1''Additional Booking Notification Email' / '''SMS 2''': A notification about new New booking will alerts can be sent out automatically to your e-mail addresstwo mobile (cell) phones. An additional customisable notification You may be constructed specify whether '''all''' new bookings ''or'' only new bookings where the guest will arrive very soon are notified via SMS.  SMS messages are sent via a commercial messaging service and incur a charge per SMS sent automatically (go to SETTINGS -> ACCOUNT -> BILLING to a second Email address when new bookings occursee your fees). Select whether this email should If the balance of your account falls below zero, SMS messaging will be automatically disabled, sent only for bookings originating on-line until you bring your account back into credit. Bookings entered at the Beds24 online booking page or for all bookings including those and imported by the synchroniserwill be notified by SMS if they are arriving within the specified time frame. Bookings entered manually into the system while you are signed-in will not be notified via SMS message. '''Send SMS 1 ''' / '''Send SMS 2 ''' Change this to the time window for the SMS (Today, within 1 day, within 2 day...)
'''Additional Email AddressSMS 1 to Phone Number''' / '''SMS 2 to Phone Number''': The Email address to send This is the phone number that will receive the custom new booking SMS notification Emails. [[Template Variables]] may <br />This is a global service and the notifications can be sent to almost any phone in any country. The phone number must contain the full international country code and phone number as it would be used dialed internationally but without any leading zeros or other characters (for the subject international access dialing code such as 00) and text of use no spaces between the digits. The number must start with the country code. SMS notifications incur a usage charge per message sent even if the message is not received because the email to include information from number is incorrectly entered or the bookingis false or later cancelled.Please make sure the number(s) is correct and capable of receiving SMS messages if you use this service.
'''SMS Text''': This is the text to send in the SMS message. Template variables may be used to include information from the booking. Remember that SMS messages are limited to 160 characters and will either be truncated if they are longer than this or sent as multiple SMS per message (depending on the carrier).
'''Email CC Address:''' The additional new booking notification emails can be CC copied to this email address.
We connect with multiple SMS carriers so if you have issues with SMS not being delivered we can change carrier for your account, please contact support for assistance.
'''Email Subject''': This = Multiple Notifications per Property =*The easiest is to use a filter rule on your own mail system to auto forward the mails to multiple people*Set up Auto Action Emails in SETTINGS->GUEST MANAGEMENT->AUTO ACTIONS*Create a sub account for the subject of property (Click on the additional email new booking notification. [[Template Variables]] may be used for 'User' icon on the subject top right and text of then on 'Account Management, in the email to include information from old control panel SUB ACCOUNT in the booking.top right)
= Trouble Shooting =
'''No Email notifications on new bookings'''
Check your spam folder if they are not there you might need to have Beds24 added to your white list of Email address which do not get blocked. Your Email providers help should tell you how to do this.
'''Email MessageSMSs cannot be delivered to certain carriers''': Some carriers require us to send SMSs from an "Alphanumeric Sender ID" instead of a phone number. This is the text means SMSs will be displayed as coming from a name instead of a phone number. If you are having issues where some recipients are unable to receive your SMSs, or if you would simply prefer to use a Sender ID, please contact support with the additional email new booking notificationname you would like to use. [[Template Variables]] Alphanumeric Sender IDs may be used for the subject up to 11 characters long, and may contain upper and lowercase letters, numbers and text of the email to include information from the bookingspaces.

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