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Send and email to [email protected] Contact Hotelbeds support with your Hotelbeds username which you are using to access the Hotelbeds extranet and ask them to connect with Beds24. Include following information in the email:
* If yes send and email to [email protected] and ask them to check the connection with Beds24 is activated.
[[Category:Channel Manager]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">Hotelbeds</div> ''This page is about the menu {{#fas:cog}} (SETTINGS->) CHANNEL MANGER-MANAGER >HOTELBEDS ''and explains how the connection with Hotelbeds works and how to set it up.
http://www.hotelbeds.com
==Capabilities==
*Beds24.com can export inventory*Beds24.com can export rates. We send ONE ROOM price. If you have multiple rates by default the lowest price will be sent. *Beds24.com can export minimum stay*Beds24.com can import bookings*Beds24.com can import changes to bookings
For details please [[Channel_Manager_Capabilities|click here]]
*Hotelbeds password
== Hotelbeds ==
1. The URL where the reservations will be sent is: https://api.beds24.com/hotelbeds.com/booking
==Beds24.com==
Click on the "Get Contract List" link to access your contract list.
Press SAVE.
[[Image:hotelbeds.png|500px700px|link=]]
[[Media:hotelbeds.png|view large]]
== Map rooms ==
Click on the "Get Contract Detail" link to access your contract listdetails.
For each room you want to connect:
*Enter your Hotelbeds Room Characteristic into the field "Room Characteristic"
[[Image:hotelbeds1.png|500px700px|link=]]
[[Media:hotelbeds1.png|view large]]
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send.
== Multiple contracts ==
Open the rates or daily prices you want to send to the second contract.
*In rates go to the "Channels" tab. Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol.
*Daily Prices, scroll down to 'Enable List' Tick "Hotelbeds" and enter the contract name and sequence for this contract separated by the / symbol under "Enable" in the Daily Price settings (SETTINGS- >PROPERTIES- >ROOMS- >DAILY PRICES then click on "Edit").
Example: NRF-BAR/45678
Daily prices and all rates in which you have not specified a contract will send only to the first contract.
[[Image:hotelbeds2.png|350px|link=]]
==Price Multiplier==
If you want to add a multiplier to your prices, for example - perhaps because Hotelbds requires a different currency to your Beds24 currency, - add a '''*''' followed by the multiplier number to your Contract Name.
For example a Contract Name setting '''ABC*1.23''' will multiply all prices by 1.23 sent for Contract Name ABC. (i.e. raised by 23%)
The connection is working if you are not receiving error messages and the display in the channel is correct. If you are receiving error messages check in the "Common Errors" section why you are receiving the error and how to fix it.
== Updates and Changes==Changes to availability and prices will be instantly sent to the channel. Changes for settings for example minimum stays, the multiplier or quantity number of rooms will send with the next update. Click on "Update" if you want to push them through instantly. ==Manage bookings ==By default the payout amount is imported into the "Invoice" tab of new bookings. After you have chosen your sync option you can change this option in SETTINGS-CHANNEL MANAGER "Invoice" = Booking Amount if you want to import the amount the guest pays. If you use this option the lodging amount and cleaning fee will be shown separately. If you need a different invoice template for the bookings from this channel you can use the invoicee function. Enter the ID number of the invoicee and all incoming bookings from the channel will be assigned to this invoicee (it does not change existing bookings. ====Charge Virtual Credit Cards ====Virtual cards can be set to be auto charged at the date they become valid. To use this option set "Auto Process Virtual Cards" = Yes Virtual cards can be set to be auto charged at the date they become valid. <div class="warning">{{#fas:exclamation-triangle}} This option is available for customers who use [[Stripe|Stripe]]. If you set "Virtual Cards" = Yes without Stripe activated the system will create a pending payment which can not be collected.</div> A payment rule can be specified to be attached to the pending payment, the payment rule can further manage the conditions to collect the payment, for example it could specify to use virtual cards only and not a guest card. You can only select a "payment rule" in Hotelbeds.com after you have created one.Settings > Payments > Payment Rules and set Payment Source = Virtual card only > then select the payment rule in the channel manager setup for Hotelbeds.com If you manually charge virtual credit cards please note that they can only be charged after the card activation date. ====Info Codes====Info Codes in the "Info" tab of the booking show you relevant information. {| class="wikitable" ! scope="col"| Code! scope="col"| Use|- | VIRTUALCARD| virtual card was sent from the channel|- |CARDTOSTRIPE | card details were sent to Stripe|- |STRIPEPAYMENT| payment imported from Stripe|- |STRIPEFAIL| card could not sent to Stripe|- |CARDEXPIRES| added when the card expires before check-in|- |}
== Common Errors ==
'''Incorrect user or password'''
Check if your username password and hotel code are entered correctly. .
'''This change is not permitted as it does not agree with the signed contract.'''
