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Note <div class="warning">{{#fas: exclamation-triangle}} HRS availability is per rate type. Sending the same availability to each rate type can potentially allow over bookings. HRS can limit the number of rooms allowed per booking to 1 to prevent this.</div>
</div>You will also need to disconnect from Beds24 in HRS. Contact HRS support if you can not see how to do this.
Hrs
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[[Category:Troubleshooting]]
[[Category:Error Messages from Channels]]
[[Category:Set up InstructionsTroubleshooting]]<div class="heading">HRS</div> ''This page is about the menu {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->HRS__TOC__ and explains how the connection with HRS works and how to set it up.
==General==
*[[:Category:Channel Manager|Click here]] for general information on how the channel manager works.
*Beds24.com can export Inventory
*Beds24.com can export Minimum StayStayfor for certain rate types*Beds24.com can export Closed to Arrival and Closed to Departurefor certain rate types
*Beds24.com can export Multiple Rates
*Beds24.com can import Bookings
*Beds24.com can import Booking Modifications and Cancellations
*Beds24.com can add a multiplier to prices to convert to a different currency.
*Importing modifications or cancellations can be disabled for individual bookings.
==Limitations==
*HRS allows white label properties only upon request. If you want to connect a hotel which uses our white label options please send us a support ticket via the SUPPORT button in the top right of the control panel.*HRS supports check-in no allowed and minimum stays only for the rate types ""Trade show", "Special", "Hot Deal" and "Season".*HRS does not send guests contact details.
== Before you connect ==
*Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the rates can not be sent.
*We can send one price to each HRS room type. For a double you need a price for two guests, a price for extrabed 1 you need a price for 3 guests, for extrabed 2 you need a price for 4 guests.
*If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send. *Each rate type or additional room category in HRS has its own availability. You can map Beds24 rooms to each rate or category, this way the availability of the Beds24 room controls the availability of the HRS rate or category. Alternatively, rates fixed prices or daily prices in Beds24 can be mapped to specific HRS rates or categories. This way the availability of the Beds24 room will be sent to each HRS rate type or additional room category.
'''Bookings'''
This basic setup must be done for each year.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Double and single rooms generate the most bookings because HRS is strongly focused on business travellers. We recommend connecting double and single rooms and avoiding additional categories if possible. If you do not want to offer double or single rooms, they may be closedbut this is not recommended.
All other room types are "Additional" which need to be set up in HRS. For example:
If you set "The availability of this category depends on the availability of the standard category" Beds24 can not send prices. .
Each rate type or additional room category in HRS has its own availability. You can map Beds24 rooms to each rate or category, this way the availability of the Beds24 room controls the availability of the HRS rate or category. Alternatively, rates fixed prices or daily prices in Beds24 can be mapped to specific HRS rates or categories. This way the availability of the Beds24 room will be sent to each HRS rate type or additional room category.
<div class="warning">{{#fas:exclamation-triangle}} Note: Sending the same availability to each rate type can potentially allow over bookings. HRS can limit the number of rooms allowed per booking to 1 to prevent this.</div>
If you have problems with the basic set up in HRS please contact HRS account management.
*Choose the applicable hotel type
*SAVE
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Note: If you change your hotel type after you have done the mapping you will loose your mapping and you will need to enter your codes again.
==== Mapping====
Standard room types (single or double): Standard - Rate Group (Row) - Single or Double - Rate Type
This will allow The Channel Manager to send Min Stay values.
Additional room category (Extrabed, Economy, Suite...): Extrabed 1 or Extrabed 2 or Single Room + Type Name or Double + Room Type Name
Each HRS room and rate combination can only be mapped to one room type in Beds24. If required you can set up virtual rooms a explained here: [[Combine_individual_rooms_into_a_roomtype|set up virtual roooms]].
'''Meal Plans''', '''Cancellation''' and '''Reservation Mode''' can be set per room in Beds24. If you want to offer breakfast or exclusive rates you need to state a price in the HRS extranet even if meals are not included in the rate directly.
If you leave the settings for '''Meal Plans''', '''Cancellation''', '''Reservation Mode''' blank the settings entered in HRS will be used.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> For "Cancellation" = Not Allowed you need to set "Reservation Type" = Guaranteed with credit card.
Additional room categories do not have their own rules. The "inherit" them from the standard room type.
<embedvideo service="youtube">http://www.youtube.com/watch?v=sTwxip4GPOg</embedvideo>
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Click on the "View Actual Data" Button to check which prices and availability will send. Prices that had already been set in HRS be overridden but cannot be removed. If no prices have are sent from Beds24, no availability is sent, but the which originally was in HRS is displayed.
===Sending multiple Rates to HRS ===
You can send different rate types on different dates (i.e. "Special" on weekdays and "Weekend" on weekends, "Trade show " during trade show periods). If you want to do this you can map the applicable codes directly in the rate Fixed Prices or daily priceDaily Price. [[Setting_Prices_for_Booking_Channels|Please use these instructions]].
If you do this do not map the room rate combination in the channel manger settings (leave "Room Type" blank). Make sure the periods do not overlap.
[[Image:channel_data.png|400px|link=]]
[[Media:channel_data.png|view large]]
<div class="warning">{{#fas:exclamation-triangle}} If you are looged into your HRS Account HRS will not accept updates from Beds24. Avoid logging into Hotel Self Administration after you have connected the channel manager.</div>
== Check connection ==
== Updates ==
Changes to availability and prices will be instantly sent to the channel. Changes for other settings for example minimum stays or number of rooms will send with the next update. Click on "Update" if you want to push them through instantly.
== Warnings ==
*Additional room categories do not have their own rules. The "inherit" them from the standard room type (standard double or standard single).
* If you are looged into your HRS Account HRS will not accept updates.
== Setup Problems ==
'''session is invalid: 1300: session is invalid '''
Check that the number you have entered as "Property Code" is your HRS hotel ID and that you have selected Beds24 as channel manager in your HRS extranet.
'''session is not valid: -1000: session is not valid'''
Beds24 can not send updates. Possible reasons are:
*The connection is not set up properly. Check that the number you have entered as "Property Code" is your HRS hotel ID is correct and that you have selected Beds24 as channel manager in your HRS extranet.
*You were logged into the HRS hotel self administarion when Beds24 sent an update. Avoid logging in when you use the channel manager.
*HRS had a technical problem.
'''rate save failed due to validation errors: -4101: rate save failed due to validation errors (Validation errors occurred: The entered type of breakfast is invalid. Please modify your data accordingly.'''
If you want to offer meal inclusive or exclusive you need to add prices in the HRS extranet. If you do not offer breakfast use "not available". This requires no setting in HRS. If you have already offered breakfast in the current calendar year, HRS does not allow the setting "not available". Select "exclusive" instead. '''The Hot Deal cannot be saved because an HRS rate is not available throughout the selected period. ''' To send a Hot-Deeal you need to create and map a (Standard) HRS rate. '''4101: rate save failed due to validation errors (Validation errors occurred: The column does not exist. Please first create the column''' If you want to send multiple prices to HRS you need to create additional rows in HRS.
'''rate save failed due to validation errors (Validation errors occurred: a parameter of the to saved object is invalid or out of range.'''
Check that you have done the basic set up in HRS for each year you want to send data for.
'''cancelable flag is invalid'''
HRS does not allow the choosen combiation of "Cancellation" and "Reservation Mode". For "Cancellation" = Not Allowed you need to set "Reservation Tye" = Guaranteed with credit card.
'''rate save failed due to validation errors'''
If you are looged into your HRS Account HRS will not accept updates.
'''A peak season rate cannot be set up for the specified period because your hotel will be listed as a City Hotel on HRS from next year onwards. Peak season rates do not apply to this type of hotel. '''
Set your "Hotel Type" to "City" and set your "Room Type" to one of the HRS or Trade types. If the error messages persist log into HRS and remove any "Season" rates.
'''11100: category availability save failed (com.hrs.ws.hsv.core.exception.GenericException: -11101: category availability save invalid due to validation errors (Validation errors occurred: Saving of the category availabilities was not possible because the type of price is not changeable. Please modify your data accordingly (back to the old value of the price type).''' and '''Saving of the category availabilities was not possible because the type of price is not changeable."'
You must change the offset stored in the HRS Extranet to "Fixed amount".
== Notes ==
== Disconnect ==
In Beds24 untick "Inventory", "Prices" and "Bookings".
