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__NOTOC__<h1 style==='''SUPPORT CENTER'''==="text-align: center; clear:both; ">Beds24 Support Center</h1>
<h3 style="text----align: center;"> <span class="" style=='''How to use "color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Support Wiki'''Beds24 Community - <span style===*There is a category for each menu item "font-weight: normal;">Log in to your Beds24 account to browse the control panel*Under '''[[http:Category:How_to|How to//forum.beds24.com/index.php forum] for ideas and solutions.</span></h3> <h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]]''' you can find tutorials on how to perform '''more complex settings'''.</span>*Search using the search field on the top of the page</h3>
<h2 style==='''Getting Started'''===[[How_Beds24_Works|How Beds24 Works]]"text-align: center; ">Common help topics </h2>
[[Do_the_initial_Setup|Setup Guide]]<span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics
<div class="startbox"><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:home}} </span> Getting Started</h4>[[Quick_SetupIntroduction|Quick SetupHow the System Works]]
[[Hostel_SetupDo_the_initial_Setup|Hostel & Retreat Setupguide for all property types]]
[[Reactivate_Quick_TourApartment_and_Self_Catering_Set_up|Reactivate Quick TourApartment and self catering specific functions]]
[[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]  [[Questions_and_Answers|Frequently asked questions]] [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setupto sell room at different constellations and make availability dependent]] [[Agency_%26_Multiple_Property_Setup | Owner management ]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}} </span> Daily Use</h4></h4> '''FAQ[[Tips_and_tricks|Tips and ideas collection]]'''=== [[:category:Bookings|Add and manage bookings]] [[:category:Bookings|Check-in and check-out]] [[:category:Calendar|How to use and customize the Calendar]] [[:category:Dashboard|How to use and customize the Dashboard]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]][[:Category:Prices#Check_Prices|Check prices]] [[Close_Rooms|Close rooms]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  [[:category:Invoice|Invoicing]] [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] [[Make_notes|Notes & Task function]] [[Use_the_System_from_a_Tablet_or_Mobile|Mobile use]] [[:category:FAQReports|Frequently asked questionsReports]] [[Proposal_or_quote|Send proposal or quote]]
==='''Troubleshooting'''===
[[:category:Troubleshooting|Troubleshooting]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4>
 
[[:category:Booking_Page|Customise booking page]]
 
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
 
[[languages|Multiple languages]]
 
[[Offers|Multiple offers for packages or different price options]]
 
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
 
[[:category:Widgets|Generate widgets]]
</div>
</div>
</div>
 
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4>
 
[[:category:Prices|Set prices]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[Discounts|Discount options]]
 
[[Seasonal_Prices|Seasonal prices]]
 
[[Last-Minute_Prices|Last-Minute prices]]
 
[[Occupancy Based Prices|Occupancy based prices]]
 
[[Weekly_Prices|Weekly Prices]]
 
[[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]]
 
[[Weekend_and_Weekday_Rates|Weekend and weekday prices]]
 
[[:category:Dynamic_Prices|Dynamic Prices]]
 
[[:category:Prices|Use a multiplier]]
 
[[Setting_Prices_for_Booking_Channels|Prices for Channels]]
 
[[Offers|Offer different price options or packages]]
 
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
 
[[:category:Agents|Special prices for agents]]
 
[[:category:Discounts|Special prices for specific referer]]
 
[[Internal_Prices|Internal prices which are only available in the control panel]]
 
[[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]]
 
[[tax|Taxes]]
 
[[Prices_including_cleaning_fees|Cleaning Fee]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>
[[:category:Prices|Availability]]
 
[[Close_Rooms|Close rooms]]
 
[[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]]
 
[[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
 
[[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4>
 
[[:category:Channel_Manager|Automatically sync with channels]]
 
[[Yield_Optimiser|Yield Optimiser]]
 
[[Auto_Actions|Auto Action for bookings]]
 
[[Auto_Actions|Automated Emails]]
 
[[:category:Self-Check-in|Self Check-in]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4>
 
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
 
[[Auto_Top_up_rooms|Auto top up rooms]]
 
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
 
[[Upsell_Items|Sell extras]]
 
[[Voucher_Codes|Use voucher codes]]
 
[[Offers|Offer multiple price/booking options]]
 
[[Gift_Vouchers|Offer gift certificates]]
 
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4>
 
[[:category:Bookings|Add and manage bookings]]
 
[[:category:Booking_Rules|Booking rules]]
 
[[:category:Confirmation_Messages|Confirmations to guests]]
 
[[Corporate_Guests|Corporate guests]]
 
[[Export_Bookings|Export bookings]]
 
[[Group_Bookings|Group bookings]]
 
[[:category:Invoice|Invoice]]
 
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
 
[[Host_Notifications|Notifications to hosts]]
 
[[:category:Reviews|Reviews]]
 
[[:category:Reports|Reports]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4>
 
[[:Category:Messaging|Communication via Beds24]]
 
[[:Category:Confirmation_Messages| Confirmations to guests]]
 
[[Host_Notifications| Notifications to hosts]]
 
[[Auto_Actions| Automated Email and SMS]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
 
[[:category:Payments|Connect payment gateways]]
 
[[Stripe|Connect Stripe]]
 
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
 
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>
[[:category:Guests|Guest database]]
 
[[:category:Messaging|Communication with guests]]
 
[[Auto_Actions|Automatic Emails]]
 
[[Guest_Registration_Form|Guest registration form]]
 
[[:category:Invoices|Invoices]]
 
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
 
[[:category:Sub_Account|Sub Accounts]]
 
[[Billing|View usage fees]]
 
[[Billing|Payments to Beds24]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>
 
[[Facebook_App:_Install_the_App|Facebook app]]
 
[[:category:Wordpress|Use the Wordpress Plugin]]
 
[[:category:Apps|Other Apps and Integrations]]
 
[[:category:API|API]]
</div>
</div>
 
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4>
[[:category:Channel_Manager|How the channel manager works]]
 
[[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]]
 
[[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
 
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
 
[[:category:rooms|Rooms and room types ]]
 
[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
 
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>
 
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>
[[:category:Prices|Booking page shows no availability]]
 
[[Outgoing_Email|Emails to guests do not send]]
 
[[:category:Messaging#Trouble_Shooting|Can not send manual emails]]
 
[[:category:Messaging#Trouble_Shooting|Manual emails are cut off]]
 
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
 
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]]
 
[[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]]
 
[[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
==='''Rates'''===[[:category:RatesOverbooking|Set RatesOverbooking]]
[[DiscountsYou_dont_have_permission_to_access_control2.php_on_this_server_Error|Discount OptionsYou dont have permission to access control2.php on this server]]
[[Page/bookingpageroomextraAgoda.com|Packages or Different Price Options for one RoomError messages from Agoda]]
==='''Bookings'''===[[:category:BookingsAirBnB.com#Common_Errors|Manage BookingsError messages from Airbnb]]
[[Receive_Payments_from_Guests:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Receive Payments Error messages from GuestsBooking.com]]
[[CancellationsExpedia.com#Common_Errors|Error messages from Expedia]]
==='''Booking Page'''===[[Customise_Booking_PageHostelWorld.com#Common_Errors|Customise Booking PageError messages from Hostelworld]]
[[Custom_Questions_on_Booking_Page:category:Error_Messages_from_Channels|Customise Information your Guests Submit with their Booking Error messages from other channels]]</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span> Developer options</h4>[[Sell_Extras_like_Activities_or_Car_Rental:category:API|Offer Extras, Tours, ActivitiesAPI]]
[[Sell_Rooms_with_Priority:category:Developers |Sell Rooms with PriorityCustom solutions]]
==='''Channel Management'''===[[:category:Channel_ManagerMake_Your_Own_Booking_Widget|Channel ManagerCustom widgets]]</div></div></div>
<div style==='''Guest Management'''===[[Email_Communication|E-mail Communication with Guests]]"clear: both;"></div>
<div class="shadow"><h3 style="text-align: center; "><span class='''Multiple Properties'''=="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].</div>
[[Multiple_Properties_with_Master_account_and_Individual_Logins | Setup Multiple Properties ]]</div>
<div style=""><h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br><span style='''Developers'''==="font-weight: normal;">Log into your Beds24 account to send a [[Widgetshttps://beds24.com/Web_Designers|Parameters]control2.php support ticket]so our support team can assist you.</span></h3></div>
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