17,129
edits
Changes
Jump to navigation
Jump to search
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding[[: 5px; text-aligncategory: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>[[videosCalendar|VideoHow to use and customize the Calendar]] tutorials.</div></div>
<div class="col-3"><div style="padding[[: 0 10px 0 10px;"><h3 style="paddingcategory: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>Browse Dashboard|How to use and customize the [http://forum.beds24.com/index.php forumDashboard]] for ideas and solutions.</div></div>
<div style="clear[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]][[: both;"></div>Category:Prices#Check_Prices|Check prices]]
<div class="col-12"><div style="padding: 0 20px 0 20px;"></div><h2 style="border-bottom: none; padding: 5px;">Popular Topics:</h2></div>[[Close_Rooms|Close rooms]]
<div style="clear: both;"></div>[[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center;>Getting Started</h4>[[:category:IntroductionInvoice|How the System WorksInvoicing]]
<h4 style="padding[[: 5px; text-aligncategory: center;>Bookings</h4>Discounts|Special prices for specific referer]]
no edit summary
__NOTOC__<div classh1 style="coltext-12align: center; clear:both; ">Beds24 Support Center</h1> <div h3 style="text-align: center;"> <span class="" style="paddingcolor: 0 10px 0 10px#019cde; font-size: 120%;">{{#fas:comments}} </span>Join the Beds24 Community - <h1 span style="paddingfont-weight: 10px 0 10px 0normal; ">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span></h3> <h3 style="text-align: center; border"> <span style="color: #019cde; font-size: none120%;">Beds24 is designed as a self{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-service systemweight: normal;"> all upcoming and past [[webinars]]. Information and support is available via following channels:</h1span></divh3> <h2 style="text-align: center; ">Common help topics </divh2> <div span style="clearcolor:#019cde; font-size: both100%;"“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics <divclass="startbox">
<div class="col-3">
<div styleclass="padding: 0 10px 0 10px;shadow"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#008acc; colorfas: #ffffff;"home}} </span>Documentation Getting Started</h3h4>This support wiki contains [[Introduction|How the full documentation.System Works]] [[Do_the_initial_Setup|Setup guide for all property types]] [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] [[Questions_and_Answers|Frequently asked questions]] [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] </div>[[:category:Room_Linking_and_Dependencies|Multiple configuration setupto sell room at different constellations and make availability dependent]] [[Agency_%26_Multiple_Property_Setup | Owner management ]]
</div>
<div class="col-3shadow"><div style="padding: 0 10px 0 10px;"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#339900; colorfas: #ffffff;"calendar-check}} </span> Daily Use</h4>Tutorials</h3h4>Step-by-step setup '''[[Tips_and_tricks|Tips and ideas collection]]''' [[:category:How_toBookings|tutorials Add and instructionsmanage bookings]]</div></div>[[:category:Bookings|Check-in and check-out]]
[http://www.beds24.com/wizard/index.php Setup Wizards[Cleaning_and_Housekeeping|Housekeeping, cleaning]]
[[Do_the_initial_SetupMake_notes|Setup GuideNotes & Task function]]
[[Quick_SetupUse_the_System_from_a_Tablet_or_Mobile|Quick SetupMobile use]]
[[Hostel_Setup:category:Reports|Hostel & Retreat SetupReports]]
[[Multiple_Properties_with_Master_account_and_Individual_Logins Proposal_or_quote| Setup Multiple Properties Send proposal or quote]]
[[Questions_and_Answers:category:Troubleshooting|Questions and AnswersTroubleshooting]]</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Page Engine and Widgets</h4>
[[Booking Page: Customise_Booking_Pagecategory:Booking_Page|Customise booking page]]
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
[[Sell_Rooms_with_Prioritylanguages|Sell Rooms with PriorityMultiple languages]]
[[Offers|Multiple offers for packages or different price options]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
[[:category:Widgets|Generate widgets]]
</div>
</div>
</div>
<div class="col-3">
<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices and Availability</h4>[[:category:Prices_and_Availability|Availability]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Discounts|Discount options]]
[[Seasonal_Prices|Seasonal prices]]
[[Last-Minute_Prices|Last-Minute prices]]
[[Occupancy Based Prices|Occupancy based prices]]
[[Minimum_StayWeekly_Prices|Weekly Prices]] [[Minimum_Stay_and_Maximum_Stay|Minimum staysstay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]] [[Offers|Offer different price options or packages]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Sell_Extras_like_Activities_or_Car_Rental:category:Agents|Offer Extras, Tours, ActivitiesSpecial prices for agents]]
[[Internal_Prices|Internal prices which are only available in the control panel]] [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]] [[Close_Rooms|Close rooms]] [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4> [[Sell_Remaining_Single_Nights|Fill gaps in the calendar]] [[Auto_Top_up_rooms|Auto top up rooms]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] [[Upsell_Items|Sell extras]] [[Voucher_Codes|Use voucher codes]] [[Offers|Offer multiple price/booking options]] [[Gift_Vouchers|Offer gift certificates]] [[Yield_Optimiser|Yield Optimiser]]</div></div></div><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4> [[:category:Bookings|Manage Add and manage bookings]]
[[:category:Booking_Rules|Booking rules]]
[[Receive_Payments_from_Guests:category:Confirmation_Messages|Receive payments from Confirmations to guests]] [[Corporate_Guests|Corporate guests]] [[Export_Bookings|Export bookings]] [[Group_Bookings|Group bookings]] [[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Host_Notifications|Notifications to hosts]]
[[:category:Reviews|Reviews]]
[[:category:Reports|Reports]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4>
[[:Category:Messaging|Communication via Beds24]]
[[:Category:Confirmation_Messages| Confirmations to guests]]
[[Host_Notifications| Notifications to hosts]]
[[Auto_Actions| Automated Email and SMS]]
</div>
<div class="col-3shadow"><div h4 style="padding: 0 10px 0 10px5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>[[:category:Payments|Collect payments from guests]] [[:category:Payments|Connect payment gateways]] [[Stripe|Connect Stripe]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>[[:category:Guests|Guest database]]
[[:category:Messaging|Communication with guests]]
[[Auto_Actions|Automatic Emails]]
[[Guest_Registration_Form|Guest registration form]]
[[:category:Invoices|Invoices]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[:category:Sub_Account|Sub Accounts]]
[[Billing|View usage fees]]
[[Billing|Payments to Beds24]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>
[[Facebook_App:_Install_the_App|Facebook app]]
[[:category:Wordpress|Use the Wordpress Plugin]]
[[:category:Apps|Other Apps and Integrations]]
[[:category:API|API]]
</div>
</div>
<div class="col-3">
<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span>Channel Management</h4>[[:category:Channel_Manager|How the channel channel manager works]] [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Individual_Rooms_and_Roomtypes:category:rooms|Rooms and room types ]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] [[:category:Error_Messages_from_Channels|Error messages from channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>[[:category:Prices|Booking page shows no availability]]
[[Outgoing_Email|Emails to guests do not send]] [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]] [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] [[Overbooking|Overbooking]] [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] [[Agoda.com|Error messages from Agoda]] [[AirBnB.com#Common_Errors|Error messages from Airbnb]] [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] [[Expedia.com#Common_Errors|Error messages from Expedia]] [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] [[:category:Error_Messages_from_Channels|Error messages from other channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span>Developers Developer options</h4>
[[:category:API|API]]
[[Web_Designers:category:Developers |Custom solutions]] [[Make_Your_Own_Booking_Widget|Custom widgets]]</div>
</div>
</div>
<div style="clear: both;"></div>
<div class="shadow">
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>
</div>
<div style="">
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>
