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<div class="col-12"><div class="jumbotron" style="margin-top: 5px;" >__NOTOC__<h1 style="padding: 20px 0 0 0; text-align: center; borderclear: noneboth;">Beds24 is designed as a self-service system.<br>Information and support is available via following channels:Support Center</h1>
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>'''[[videosTips_and_tricks|VideoTips and ideas collection]] tutorials.</div></div>'''
<div class="col-3"><div style="padding[[: 0 10px 0 10px;"><h3 style="paddingcategory: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3>Browse the [http://forum.beds24.com/index.php forumBookings|Add and manage bookings]] for ideas and solutions.</div></div><div style="clear: both;"></div></div>
</div>[[:category:Bookings|Check-in and check-out]]
<div class="col-12"><div style="padding[[: 0 20px 0 20px;"></div><h2 style="border-bottomcategory: none; padding: 5px;">Popular Topics:</h2></div>Dashboard|How to use and customize the Dashboard]]
<div style="clear[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]][[: both;"></div>Category:Prices#Check_Prices|Check prices]]
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>[[:category:IntroductionClose_Rooms|How the System WorksClose rooms]]
[[Make_Your_Own_Booking_Widget|Custom widgets]] [[:category:WordpressWidgets|Use the Wordpress Plugin]] [[Facebook_App:_Install_the_App|Facebook app]] [[Private_Label_Booking_Page|Private label booking pageGenerate widgets]]</div>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4>[[Voucher_Codes|Use voucher codes]]
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>[[:category:Sub_AccountBilling|Multiple log-insView usage fees]]
</div></div><div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Channel Management</h4>[[:category:Channel_ManagerAirBnB.com#Common_Errors|How the channel channel manager worksError messages from Airbnb]]
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<h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span>
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<h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]].</span>
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<div h2 style="cleartext-align: bothcenter;">Common help topics </h2> <span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics <divclass="startbox">
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<div styleclass="0 10px 0 10px;shadow"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#008acc; colorfas: #ffffff;"home}} </span>Documentation Getting Started</h3h4>This support wiki contains [[Introduction|How the full documentation.System Works]] [[Do_the_initial_Setup|Setup guide for all property types]] [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] </div>[[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] [[Questions_and_Answers|Frequently asked questions]] [[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setupto sell room at different constellations and make availability dependent]] [[Agency_%26_Multiple_Property_Setup | Owner management ]]
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<div class="col-3shadow"><div style="padding: 0 10px 0 10px;"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#339900; colorfas: #ffffff;">Tutorialscalendar-check}} </h3span>Step-by-step setup [[:category:How_to|tutorials and instructions]] Daily Use</divh4></divh4>
[[:category:Calendar|How to use and customize the Calendar]]
[http://www.beds24.com/wizard/index.php Setup wizards[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]
[[Do_the_initial_Setup:category:Invoice|Setup guideInvoicing]]
[[Quick_SetupCleaning_and_Housekeeping|Quick setupHousekeeping, cleaning]]
[[Hostel_%26_Retreat_SetupMake_notes|Hostel Notes & retreat setupTask function]]
[[Multiple_Properties_with_Master_account_and_Individual_Logins Use_the_System_from_a_Tablet_or_Mobile| Setup multiple properties Mobile use]]
[[Questions_and_Answers:category:Reports|Questions and answersReports]]
[[Proposal_or_quote|Send proposal or quote]]
[[:category:Troubleshooting|Troubleshooting]]
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<div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="" >{{#fas: #f4f4f4;"desktop}} </span> Booking Page Engine and Widgets</h4>
[[Booking Page: Customise_Booking_Pagecategory:Booking_Page|Customise booking page]]
[[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
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<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:money-color: #f4f4f4;"bill}} </span> Prices and Availability</h4>[[:category:Prices_and_Availability|Availability]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Discounts|Discount options]]
[[Seasonal_Prices|Seasonal prices]]
[[Last-Minute_Prices|Last-Minute prices]]
[[Occupancy Based Prices|Occupancy based prices]]
[[Weekly_Prices|Weekly Prices]]
[[Minimum_StayMinimum_Stay_and_Maximum_Stay|Minimum staysstay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]] [[Offers|Offer different price options or packages]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Special_Rate_for_Agents_or_Referer:category:Agents|Special rates prices for agents or ]] [[:category:Discounts|Special prices for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]] [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]]
[[Close_Rooms|Close rooms]]
[[:categoryCategory:Virtual_Rooms_and_DependenciesRoom_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4>
[[:category:Virtual_Rooms_and_DependenciesSell_Remaining_Single_Nights|Virtual roomsFill gaps in the calendar]]
[[Sell_Extras_like_Activities_or_Car_RentalAuto_Top_up_rooms|Offer Extras, Tours, ActivitiesAuto top up rooms]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
[[Upsell_Items|Sell extras]]
[[Offers|Offer multiple price/booking options]] [[Gift_Vouchers|Offer gift certificates]] [[Yield_Optimiser|Yield Optimiser]]</div></div></div><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4> [[:category:Bookings|Manage Add and manage bookings]]
[[:category:Booking_Rules|Booking rules]]
[[:category:Confirmation_Messages|Confirmations to guests]]
[[Corporate_Guests|Corporate guests]]
[[Export_Bookings|Export bookings]]
[[Group_Bookings|Group bookings]]
[[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Host_Notifications|Notifications to hosts]]
[[Receive_Payments_from_Guests:category:Reviews|Payment gatewaysReviews]] [[:category:Reports|Reports]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4>
[[Receive_Payments_from_Guests:Category:Messaging|Receive payments from guestsCommunication via Beds24]]
[[Export_Bookings:Category:Confirmation_Messages|Export bookingsConfirmations to guests]] [[Host_Notifications| Notifications to hosts]]
[[:category:ReportsAuto_Actions|ReportsAutomated Email and SMS]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>
[[:category:Payments|Collect payments from guests]]
[[:category:Payments|Connect payment gateways]]
[[Stripe|Connect Stripe]]
[[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]]
[[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]
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<div class="col-3"><div style="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:user-color: #f4f4f4;"friends}} </span> Guest Management</h4>[[:category:Guests|Guest data basedatabase]]
[[:category:Messaging|Communication with guests]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[:category:Sub_Account|Sub Accounts]]
[[Billing|Payments to Beds24]]
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<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>
[[Facebook_App:_Install_the_App|Facebook app]]
[[:category:Wordpress|Use the Wordpress Plugin]]
[[:category:Apps|Other Apps and Integrations]] [[:category:API|API]]</div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:sync-coloralt}} </span> Channel Management</h4>[[:category:Channel_Manager|How the channel manager works]] [[:category: Channel_Manager#f4f4f4Connected_Channels|Channel manager capabilities]] [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[:category:rooms|Rooms and room types ]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]] [[:category:Error_Messages_from_Channels|Error messages from channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>[[:category:Prices_and_AvailabilityPrices|Booking page shows no availability]]
[[Outgoing_Email|Emails to guests do not send]]
[[:category:Messaging#Trouble_Shooting|Can not send manual Emailsemails]] [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]] [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]]
[[:category:MessagingOverbooking|Manual Emails are cut offOverbooking]]
[[Auto_ActionsYou_dont_have_permission_to_access_control2.php_on_this_server_Error|Auto Action did not sendYou dont have permission to access control2.php on this server]]
[[:Category:TroubleshootingAgoda.com|OverviewError messages from Agoda]]
[[Setting_Prices_for_Booking_Channels:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Setting prices for OTA´sError messages from Booking.com]]
[[Individual_Rooms_and_RoomtypesExpedia.com#Common_Errors|Rooms and room types Error messages from Expedia]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]]
[[:category:Error_Messages_from_Channels|Error messages from other channels]]
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<div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="“ >{{#fas: #f4f4f4;"code}} </span>Developers Developer options</h4>
[[:category:API|API]]
[[Web_Designers:category:Developers |Custom solutions]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
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<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
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<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
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