Changes

__NOTOC__<h1 style== Welcome to the Beds24.com Wiki =="text-align: center; clear:both; ">Beds24.com is a complete Property Management System (PMS) for accommodation providers. It offers many intelligent features which help you to generate more confirmed bookings and administrate your lodging in less time.Support Center</h1>

This user manual will give you an overview and explain how <h3 style="text-align: center;"> <span class="" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="font-weight: normal;">Log in to your Beds24 account to use browse the booking system in detail[http://forum.beds24.com/index.php forum] for ideas and solutions. In the control panel there is a context sensitive help system which explains each setting</span></h3> <h3 style="text-align: center;"> <span style="color: #019cde; font-size: 120%;" >{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-weight: normal;"> all upcoming and past [[webinars]]. </span></h3>

'''How to use <span style="color:#019cde; font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the Wiki'''top to search for other topics

You can either use the navigation on the right and use the categories to find what you are looking for. <div class="startbox"><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-There is a category for align: center;"><span style="" >{{#fas:home}} each menu item in </span> Getting Started</h4>[[Introduction|How the control panel.System Works]]

-Under '''How to..''' you can find tutorials on how to do your initial [[:How to:Do the initial Do_the_initial_Setup|Setupguide for all property types]] or perform '''complexer settings'''.

[[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]]  [[Questions_and_Answers|Frequently asked questions]] [[Do_the_initial_Setup#Step_4_-Alternatively _Enter_existing_Bookings|Import existing bookings]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setupto sell room at different constellations and make availability dependent]] [[Agency_%26_Multiple_Property_Setup | Owner management ]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar-check}} </span> Daily Use</h4></h4> '''[[Tips_and_tricks|Tips and ideas collection]]''' [[:category:Bookings|Add and manage bookings]] [[:category:Bookings|Check-in and check-out]] [[:category:Calendar|How to use and customize the Calendar]] [[:category:Dashboard|How to use and customize the Dashboard]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]][[:Category:Prices#Check_Prices|Check prices]] [[Close_Rooms|Close rooms]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  [[:category:Invoice|Invoicing]] [[Cleaning_and_Housekeeping|Housekeeping, cleaning]] [[Make_notes|Notes & Task function]] [[Use_the_System_from_a_Tablet_or_Mobile|Mobile use ]] [[:category:Reports|Reports]] [[Proposal_or_quote|Send proposal or quote]] [[:category:Troubleshooting|Troubleshooting]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:desktop}} </span> Booking Engine and Widgets</h4> [[:category:Booking_Page|Customise booking page]] [[Booking Page: Custom_Questions_on_Booking_Page|Customise information your guests submit with their booking ]] [[languages|Multiple languages]] [[Offers|Multiple offers for packages or different price options]] [[Sell_Rooms_with_Priority|Sell rooms with priority]] [[:category:Widgets|Generate widgets]]</div></div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:money-bill}} </span> Prices</h4> [[:category:Prices|Set prices]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[Discounts|Discount options]] [[Seasonal_Prices|Seasonal prices]] [[Last-Minute_Prices|Last-Minute prices]] [[Occupancy Based Prices|Occupancy based prices]] [[Weekly_Prices|Weekly Prices]] [[Minimum_Stay_and_Maximum_Stay|Minimum stay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]] [[Offers|Offer different price options or packages]] [[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]] [[:category:Agents|Special prices for agents]] [[:category:Discounts|Special prices for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]]  [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]] [[Close_Rooms|Close rooms]] [[:Category:Room_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]] [[Sell_Remaining_Single_Nights|Fill gaps/sell remaining nights]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4> [[:category:Channel_Manager|Automatically sync with channels]] [[Yield_Optimiser|Yield Optimiser]] [[Auto_Actions|Auto Action for bookings]] [[Auto_Actions|Automated Emails]] [[:category:Self-Check-in|Self Check-in]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4> [[Sell_Remaining_Single_Nights|Fill gaps in the search fieldcalendar]] [[Auto_Top_up_rooms|Auto top up rooms]] [[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]] [[Upsell_Items|Sell extras]] [[Voucher_Codes|Use voucher codes]] [[Offers|Offer multiple price/booking options]] [[Gift_Vouchers|Offer gift certificates]] [[Yield_Optimiser|Yield Optimiser]]</div></div></div><div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4> [[:category:Bookings|Add and manage bookings]] [[:category:Booking_Rules|Booking rules]] [[:category:Confirmation_Messages|Confirmations to guests]] [[Corporate_Guests|Corporate guests]] [[Export_Bookings|Export bookings]] [[Group_Bookings|Group bookings]] [[:category:Invoice|Invoice]] [[Bookings_-_flag_bookings_with_special_status|Mark bookings]] [[Host_Notifications|Notifications to hosts]] [[:category:Reviews|Reviews]] [[:category:Reports|Reports]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4> [[:Category:Messaging|Communication via Beds24]] [[:Category:Confirmation_Messages| Confirmations to guests]] [[Host_Notifications| Notifications to hosts]] [[Auto_Actions| Automated Email and SMS]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>[[:category:Payments|Collect payments from guests]] [[:category:Payments|Connect payment gateways]] [[Stripe|Connect Stripe]] [[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]] [[:Category:Payments#Create_and_manage_pending_payments|Manage payments and pending payments]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-friends}} </span> Guest Management</h4>[[:category:Guests|Guest database]] [[:category:Messaging|Communication with guests]] [[Auto_Actions|Automatic Emails]] [[Guest_Registration_Form|Guest registration form]] [[:category:Invoices|Invoices]] [[Tripadvisor|Automatically collect reviews from Tripadvisor]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>[[:category:Sub_Account|User management and multiple log-ins]] [[:category:Sub_Account|Sub Accounts]] [[Billing|View usage fees]] [[Billing|Payments to Beds24]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4> [[Facebook_App:_Install_the_App|Facebook app]] [[:category:Wordpress|Use the Wordpress Plugin]] [[:category:Apps|Other Apps and Integrations]] [[:category:API|API]]</div></div> <div class="col-3"><div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:sync-alt}} </span> Channel Management</h4>[[:category:Channel_Manager|How the channel manager works]] [[:category:Channel_Manager#Connected_Channels|Channel manager capabilities]] [[:category:Channel_Manager#Connected_Channels|Set up instructions for channels]] [[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]] [[:category:rooms|Rooms and room types ]] [[Close_rooms_or_rates_at_a_channel|Close rooms or rates at a channel]]  [[:category:Error_Messages_from_Channels|Error messages from channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:user-cog}} </span> Troubleshooting</h4>[[:category:Prices|Booking page shows no availability]] [[Outgoing_Email|Emails to guests do not send]] [[:category:Messaging#Trouble_Shooting|Can not send manual emails]] [[:category:Messaging#Trouble_Shooting|Manual emails are cut off]] [[Auto_Actions#Troubleshooting|Auto Action did not send]] [[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] [[Overbooking|Overbooking]] [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]] [[Agoda.com|Error messages from Agoda]] [[AirBnB.com#Common_Errors|Error messages from Airbnb]] [[:Booking.com_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from Booking.com]] [[Expedia.com#Common_Errors|Error messages from Expedia]] [[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] [[:category:Error_Messages_from_Channels|Error messages from other channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="“ >{{#fas:code}} </span> Developer options</h4>[[:category:API|API]] [[:category:Developers |Custom solutions]] [[Make_Your_Own_Booking_Widget|Custom widgets]]</div></div></div> <div style="clear: both;"></div> <div class="shadow"><h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].</div> </div> <div style=""><h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br><span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3></div>