17,129
edits
Changes
Jump to navigation
Jump to search
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding: 5px; text-align: center; background-color: #339900; color: #ffffff;">Tutorials</h3>Step-by-step setup [[:category:How_toRoom_Linking_and_Dependencies|tutorials Multiple configuration setupto sell room at different constellations and instructionsmake availability dependent]]</div></div>
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h3 style="padding: 5px; text-align: center; background-color: #f0ad4e; color: #ffffff;">Videos</h3>[[videosAgency_%26_Multiple_Property_Setup |VideoOwner management ]] tutorials.</div>
</div>'''[[Tips_and_tricks|Tips and ideas collection]]'''
<div class="col[[:category:Bookings|Check-12"><div style="padding: 0 20px 0 20px;"></div><h2 style="borderin and check-bottom: none; padding: 5px;">Popular Topics:</h2></div>out]]
<div style="clear[[: both;"></div>category:Calendar|How to use and customize the Calendar]]
<div class="col-3"><div style="padding: 0 10px 0 10px;"><h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;"> Getting Started</h4>[[:category:IntroductionDashboard|How to use and customize the System WorksDashboard]]
[[Make_Your_Own_Booking_Widget|Custom widgets]] [[:category:WordpressWidgets|Use the Wordpress Plugin]] [[Facebook_App:_Install_the_App|Facebook app]] [[Private_Label_Booking_Page|Private label booking pageGenerate widgets]]</div>
[[Sell_Extras_like_Activities_or_Car_Rental|Offer Extras, Tours, Activities]]<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user-astronaut}} </span> Automation</h4>
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">Bookings</h4> [[:category:Bookings|Manage Add and manage bookings]]
<h4 style="padding: 5px; text-align: center; background-color: #f4f4f4;">User Account</h4>[[:category:Sub_Account|Multiple log-insSub Accounts]] [[Billing|View usage fees]]
no edit summary
__NOTOC__
<h1 style="text-align: center; clear:both; ">Beds24 Support Center</h1>
<div classh3 style="coltext-12align: center;"><div span class="jumbotron" style="color:#019cde; font-size: 120%;" >{{#fas:comments}} </span>Join the Beds24 Community - <span style="marginfont-topweight: 5pxnormal;" >Log in to your Beds24 account to browse the [http://forum.beds24.com/index.php forum] for ideas and solutions.</span></h3><h1 h3 style="padding: 20px 0 0 0; text-align: center; border"> <span style="color: none#019cde; font-size: 120%;">Beds24 is designed as a self{{#fas:chalkboard-teacher}}</span> Webinars <span style="font-service systemweight: normal;"> all upcoming and past [[webinars]].<br/span>Information and support is available via the following channels:</h1h3>
<h2 style="text-align: center; ">Common help topics </h2>
<div span style="clearcolor: both#019cde;"font-size: 100%;“ >{{#fas:info-circle}} </span> Use the search at the top to search for other topics <divclass="startbox">
<div class="col-3">
<div styleclass="0 10px 0 10px;shadow"><h3 h4 style="padding: 5px; text-align: center; background-color: "><span style="" >{{#008acc; colorfas: #ffffff;"home}} </span>Documentation Getting Started</h3h4>This support wiki contains [[Introduction|How the full documentation.System Works]] [[Do_the_initial_Setup|Setup guide for all property types]] [[Apartment_and_Self_Catering_Set_up|Apartment and self catering specific functions]] [[Agency_%26_Multiple_Property_Setup |Managing multiple properties ]] [[Hostel and Retreat Setup|Hostel, dorms, retreats specific functions]] [[Questions_and_Answers|Frequently asked questions]]</div></div>[[Do_the_initial_Setup#Step_4_-_Enter_existing_Bookings|Import existing bookings]]
</div>
<div class="col-3"><div style="padding: 0 10px 0 10px;shadow"><h3 h4 style="padding: 5px; text-align: center; background-color: #5bc0de; color: #ffffff;">Forum</h3span style="" >Log in to your Beds24 account to browse the [http{{#fas://forum.beds24.com/index.php forum] for ideas and solutions. </div>calendar-check}} </div><div style="clear: both;"span> Daily Use</divh4></divh4>
[[:category:Bookings|Add and manage bookings]]
[http[Card_Number_Collection#Access_Credit_Card_Details|Access credit card details]][[://www.beds24.com/wizard/index.php Setup wizardsCategory:Prices#Check_Prices|Check prices]]
[[Do_the_initial_SetupClose_Rooms|Setup guideClose rooms]]
[[Quick_SetupClose_rooms_or_rates_at_a_channel|Quick setupClose rooms or rates at a channel]]
[[Apartment_and_Self_Catering_Set_up:category:Invoice|Apartement and self catering set upInvoicing]]
[[Hostel_%26_Retreat_SetupCleaning_and_Housekeeping|Hostel & retreat setupHousekeeping, cleaning]]
[[Multiple_Properties_with_Master_account_and_Individual_Logins Make_notes| Setup multiple properties Notes & Task function]]
[[Questions_and_AnswersUse_the_System_from_a_Tablet_or_Mobile|Questions and answersMobile use]]
[[Import_existing_bookings:category:Reports|Import existing bookingsReports]]
[[Proposal_or_quote|Send proposal or quote]]
[[:category:Troubleshooting|Troubleshooting]]
</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="" >{{#fas: #f4f4f4;"desktop}} </span> Booking Page Engine and Widgets</h4>
[[:category:Booking_Page|Customise booking page]]
[[Sell_Rooms_with_Priority|Sell rooms with priority]]
</div>
</div>
<div class="col-3">
<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:money-color: #f4f4f4;"bill}} </span> Prices and Availability</h4>[[:category:Prices_and_Availability|Availability]]
[[:category:Prices|Set prices]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Discounts|Discount options]]
[[Seasonal_Prices|Seasonal prices]]
[[Last-Minute_Prices|Last-Minute prices]]
[[Occupancy Based Prices|Occupancy based prices]]
[[Weekly_Prices|Weekly Prices]]
[[Minimum_StayMinimum_Stay_and_Maximum_Stay|Minimum staysstay and maximum stay]] [[Weekend_and_Weekday_Rates|Weekend and weekday prices]] [[:category:Dynamic_Prices|Dynamic Prices]] [[:category:Prices|Use a multiplier]] [[Setting_Prices_for_Booking_Channels|Prices for Channels]]
[[Weekend_and_Weekday_RatesOffers|Weekend and Weekday RatesOffer different price options or packages]]
[[Sell_Remaining_Single_Nights|Fill gaps resulting from minimum stays]]
[[Special_Rate_for_Agents_or_Referer:category:Agents|Special rates prices for agents or ]] [[:category:Discounts|Special prices for specific referer]] [[Internal_Prices|Internal prices which are only available in the control panel]] [[Sell_Extras_like_Activities_or_Car_Rental|Offer extras, tours, activities]] [[tax|Taxes]] [[Prices_including_cleaning_fees|Cleaning Fee]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:calendar}} </span> Availability</h4>[[:category:Prices|Availability]]
[[Close_Rooms|Close rooms]]
[[:categoryCategory:Virtual_Rooms_and_DependenciesRoom_Linking_and_Dependencies|Make availability of one room dependent on another]] [[:Category:Room_Linking_and_Dependencies|Virtual and linked rooms / sell a room under multiple layouts]]
[[:category:Virtual_Rooms_and_DependenciesSell_Remaining_Single_Nights|Virtual and linked roomsFill gaps/sell remaining nights]]</div>
[[Upsell_Items:category:Channel_Manager|TaxesAutomatically sync with channels]]
[[Upsell_ItemsYield_Optimiser|Cleaning FeeYield Optimiser]]
[[Auto_Actions|Auto Action for bookings]]
[[Auto_Actions|Automated Emails]]
[[:category:Self-Check-in|Self Check-in]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:tag}} </span> Advanced Selling Options</h4>
[[Sell_Remaining_Single_Nights|Fill gaps in the calendar]]
[[Auto_Top_up_rooms|Auto top up rooms]]
[[:category:Room_Linking_and_Dependencies|Multiple configuration setup to sell rooms at different constellations/shared inventory]]
[[Upsell_Items|Sell extras]]
[[Voucher_Codes|Use voucher codes]]
[[Offers|Offer multiple price/booking options]]
[[Gift_Vouchers|Offer gift certificates]]
[[Yield_Optimiser|Yield Optimiser]]
</div>
</div>
</div>
<div class="col-3">
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:bed}} </span> Bookings</h4>
[[:category:Booking_Rules|Booking rules]]
[[:category:Confirmation_Messages|Confirmations to guests]]
[[Corporate_Guests|Corporate guests]]
[[Export_Bookings|Export bookings]]
[[Group_Bookings|Group bookings]]
[[:category:Invoice|Invoice]]
[[Bookings_-_flag_bookings_with_special_status|Mark bookings]]
[[Host_Notifications|Notifications to hosts]]
[[:category:InvoiceReviews|InvoiceReviews]] [[:category:Reports|Reports]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:comments}} </span> Communication</h4> [[:Category:Messaging|Communication via Beds24]] [[:Category:Confirmation_Messages| Confirmations to guests]] [[Host_Notifications| Notifications to hosts]] [[Auto_Actions| Automated Email and SMS]]</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:credit-card}} </span> Payments from Guests</h4>[[Receive_Payments_from_Guests:category:Payments|Payment gatewaysCollect payments from guests]]
[[Receive_Payments_from_Guests:category:Payments|Receive payments from guestsConnect payment gateways]]
[[View_Credit_Card_DetailsStripe|View credit card detailsConnect Stripe]]
[[Export_BookingsCard_Number_Collection#Access_Credit_Card_Details|Export bookingsAccess credit card details]]
[[:categoryCategory:ReportsPayments#Create_and_manage_pending_payments|ReportsManage payments and pending payments]]</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:user-color: #f4f4f4;"friends}} </span> Guest Management</h4>
[[:category:Guests|Guest database]]
[[Tripadvisor|Automatically collect reviews from Tripadvisor]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:user}} </span> User Account</h4>
[[:category:Sub_Account|User management and multiple log-ins]]
[[Billing|Payments to Beds24]]
</div>
<div class="shadow">
<h4 style="padding: 5px; text-align: center;"><span style="" >{{#fas:rocket}} </span> Apps, Plugins, Extentions</h4>
[[Facebook_App:_Install_the_App|Facebook app]]
[[:category:Wordpress|Use the Wordpress Plugin]]
[[:category:Apps|Other Apps and Integrations]]
[[:category:API|API]]
</div>
</div>
<div class="col-3">
<div styleclass="padding: 0 10px 0 10px;shadow"><h4 style="padding: 5px; text-align: center; background"><span style="" >{{#fas:sync-color: #f4f4f4;"alt}} </span>Channel Management</h4>[[:category:Channel_Manager|How the channel channel manager works]]
[[Channel_Manager_Capabilities:category:Channel_Manager#Connected_Channels|Channel Manager Capabilitiesmanager capabilities]]
[[:category:Set_up_InstructionsChannel_Manager#Connected_Channels|Set up Instructions instructions for Channelschannels]]
[[Setting_Prices_for_Booking_Channels|Setting prices for OTA´s]]
[[Individual_Rooms_and_Roomtypes:category:rooms|Rooms and room types ]]
[[:category:Error_Messages_from_ChannelsClose_rooms_or_rates_at_a_channel|Error messages from ChannelsClose rooms or rates at a channel]]
[[:category:Error_Messages_from_Channels|Error messages from channels]]
</div>
<div class="shadow"><h4 style="padding: 5px; text-align: center; background"><span style="“ >{{#fas:user-color: #f4f4f4;"cog}} </span> Troubleshooting</h4>[[:category:Prices_and_AvailabilityPrices|Booking page shows no availability]]
[[Outgoing_Email|Emails to guests do not send]]
[[:category:Messaging#Trouble_Shooting|Can not send manual Emailsemails]]
[[:category:Messaging#Trouble_Shooting|Manual Emails emails are cut off]]
[[Auto_Actions#Troubleshooting|Auto Action did not send]]
[[Host_Notifications#Trouble_Shooting|No Email notifications on new bookings]] [[Paypal#Troubleshooting|Guest made a payment but booking shows cancelled]] [[Potential_Issue:_Multiple_Bookings_in_Unit|Potential Issues: "Multiple bookings in Unit"]] [[Overbooking|Overbooking]] [[You_dont_have_permission_to_access_control2.php_on_this_server_Error|You dont have permission to access control2.php on this server]]
[[Agoda.com|Error messages from Agoda]]
[[BookingAirBnB.com_XMLcom#Common_Errors|Error messages from Booking.comAirbnb]]
[[Expedia:Booking.comcom_XML:_Synchronise_bookings_prices_availability#Common_Errors|Error messages from ExpediaBooking.com]]
[[Expedia.com#Common_Errors|Error messages from Expedia]]
[[HostelWorld.com#Common_Errors|Error messages from Hostelworld]] [[:category:Error_Messages_from_Channels|Error messages from other channels]]</div> <div class="shadow"><h4 style="padding: 5px; text-align: center; background-color"><span style="“ >{{#fas: #f4f4f4;"code}} </span>Developers Developer options</h4>
[[:category:API|API]]
[[Make_Your_Own_Booking_Widget|Custom widgets]]
</div>
</div>
</div>
<div style="clear: both;"></div>
<div class="shadow">
<h3 style="text-align: center; "><span class="" style="color:#fe746c; font-size: 200%;" >{{#fas:users}} </span> Use our [[Refer_a_Friend|referral programme]] to earn credit for your account. We will credit you 10% of all net payments (excluding taxes and fees) from each new customer whom you referred. [[Refer_a_Friend|Find out, how it works]].
</div>
</div>
<div style="">
<h3 style="padding: 5px; text-align: center; >Did you not find the answers to your questions? <br>
<span style="font-weight: normal;">Log into your Beds24 account to send a [https://beds24.com/control2.php support ticket] so our support team can assist you.</span></h3>
</div>
