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Managing Business Disruptions

1,157 bytes added, 16:58, 14 April 2020
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==Offer cancellable bookings==
If your bookings are normally not cancellable you could add an additional offer with a cancellable price. This [[Offers |help page]] explains how to set up additional offers.
 
==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
 
==Attract last-minute bookers==
With lack of tourist demand and most bookings being due to essential immediate travel booking lead time has drastically decreased. Consider removing or reducing minimum days until check-in rules set in your daily prices and rates and same day booking cut off in SETTINGS->PROPERTIES->BOOKING RULES to allow last minute bookings.
==Block days between bookings==
The setting "Block Dates after Check-out" in SETTINGS->PROPERTIES->ROOMS->SETUP allow to block days between departure and the next arrivalto allow for cleaning.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of one, the logic will not work correctly with room types with a quantity greater than one.
==Close Automatically adjust prices==If you do not use dynamic pricing via Pricelabs or RoomPriceGenie you can use the yield optimizer in SETTINGS->YIELD OPTIMIZER to automatically adjust prices based on availability.  ==Evaluate alternative rental options==In many areas there is still a demand for accommodation which under normal circumstances might not be considered lucrative but can now help to cover costs. *Attract guests who need longer term temporary accommodation by extending maximum stays and offering discounts for longer stays. *Offer day use with limited service as "homeoffice" for people need a place to work. *Offer accommodation to guests who want to isolate themselves. *Offer accommodation to people who normally live together but need alternative accommodation at the moment. ==Take advantage of Google Hotel Ads lowered limits on bids ==Google has lowered the limit on commission bids. If you do not have many OTAs bidding against you you can get bookings for a 4% bid. ==Reduce availability at channels==
If you accept direct bookings or requests but do not want to sell all rooms or any rooms at OTAs at the moment you can reduce or close availability at the channels via SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Disconnecting a channel in Beds24 first will not close the property/rooms at the channels.
==Automatically adjust prices==
If you do not use dynamic pricing via Pricelabs or RoomPriceGenie you can use the yield optimizer in SETTINGS->YIELD OPTIMIZER to automatically adjust prices based on availability.
 
==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
==Keep guests informed ==
Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the measures you have taken.
 
==Take advantage of Google Hotel Ads lowered limits on bids ==
Google has lowered the limit on commission bids. If you do not have many OTAs bidding against you you can get bookings for a 4% bid.
==What you can do if you are forced to close==
==Resources==
Our partner Pricelabs provides data on booking trends at https://hello.pricelabs.co/coronavirus-trends/
 
 
Many OTAs have launched specific programmes and provide help and advice.
 
[https://www.airbnb.com/resources/hosting-homes/t/coronavirus-updates-34 Airbnb Corona Virus Resource Center]
[https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus Booking.com information regarding the Coronavirus]

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