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==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
==Block days between bookings==
The setting "Block Dates after Check-out" in SETTINGS->PROPERTIES->ROOMS->SETUP allow to block days between departure and the next arrival to allow for cleaning.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of one, the logic will not work correctly with room types with a quantity greater than one.
==Automatically adjust prices==
If you do not use dynamic pricing via Pricelabs or RoomPriceGenie you can use the yield optimizer in SETTINGS->YIELD OPTIMIZER to automatically adjust prices based on availability.
==Keep guests informed ==
Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the measures you have taken.
==Create reports on cancelled bookings==We have added a new column "Cancel Date" in REPORTS >CUSTOM REPORTS which allows you to create reports on cancelled bookings. ==What you can do if you are forced to close=====Close your property for new bookings===
===Cancel existing bookings=======Direct bookings====
====OTA bookings====
===Reduce Beds24 fees when you are closed===
==Resources==
no edit summary
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=Manage cancellations and existing bookings=
==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
==Keep guests informed ==
Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the measures you have taken.
==Create reports on cancelled bookings==
We have added a new column "Cancel Date" in REPORTS >CUSTOM REPORTS which allows you to create reports on cancelled bookings.
=Make sure you do not miss out on bookings=
==Block days between bookings==
The setting "Block Dates after Check-out" in SETTINGS->PROPERTIES->ROOMS->SETUP allow to block days between departure and the next arrival to allow for cleaning.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of one, the logic will not work correctly with room types with a quantity greater than one.
==Accept requests only instead of confirmed direct bookings==
In SETTINGS->PROPERTIES->BOOKING RULES you can change your „Booking Type“ to „Request“. This means that guests enquire and you confirm or decline each booking manually.
==Offer cancellable bookings==
If your bookings are normally not cancellable you could add an additional offer with a cancellable price. This [[Offers |help page]] explains how to set up additional offers.
==Attract last-minute bookers==
==Make sure guests can book for next year==
While cancelling their next trips many guests are already booking ahead for next year. Open up for sale by adding prices for more than a year ahead by adding prices and increasing the "Max Days in Advance" setting when using rates. If you set "Export data" = 2 years in SETTINGS->CHANNEL MANAGER we will send data as far ahead to the channel as they allow.
==Update your descriptions ==
==Take advantage of Google Hotel Ads lowered limits on bids ==
Google has lowered the limit on commission bids. If you do not have many OTAs bidding against you you can get bookings for a 4% bid.
==Contact previous guests==
Use our integration with Mailchimp SETTINGS->APPS & INTEGRATIONS->MAILCHIMP to automatically update your mailing list. Alternatively you can download bookings as a .csv file to use in another system.
==Automatically adjust prices==
If you do not use dynamic pricing via Pricelabs or RoomPriceGenie you can use the yield optimizer in SETTINGS->YIELD OPTIMIZER to automatically adjust prices based on availability.
==Close or reduce availability at channels==
If you accept direct bookings or requests but do not want to sell all rooms or any rooms at OTAs at the moment you can reduce or close availability at the channels via SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY. Check on the channels web sites that the inventory is actually closed.
=Adjust Channel Manager=
==Completely disconnect channels==
If you want to close the availability at the channels close the availability in Beds24 first. Check at the channels that the rooms are closed. You can then disconnect in the channel.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Disconnecting a channel in Beds24 first will not close the property/rooms at the channels.
You can set a „Blackout“ in the CALENDAR to close your property for new bookings for a certain period.
For other methods to close a property please see [[Close_Rooms |here]].
Best is to deal with every guest individually. If you can not handle the process individually you can set up an Auto Action which changes the status of the booking to „Cancelled“ and sends an Email to the guest. Click [[Auto_Actions#Automatically_change_the_status_of_all_upcoming_direct_bookings_to_.22Cancelled.22_and_send_an_Email_to_the_guest |here]] for instructions.
For most OTAs cancellations have to be made in the OTAs. Check which each OTA what their conditions are right now.
You can lower the number of rooms and if you have remove sub accounts and disconnect channels. If you use optional extras like integrations, SMS booking notifications, private label booking pages you can deactivate these as well.
If you keep the channels open after disconnecting them you will need to manage your bookings and your availability manually.
Our partner Pricelabs provides data on booking trends at https://hello.pricelabs.co/coronavirus-trends/
