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Managing Business Disruptions

914 bytes added, 13:45, 23 June 2020
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=Make sure you do not miss out on bookings=
==Block days between bookings==
The setting "Block Dates after Check-out" in {{#fas:cog}} (SETTINGS->) PROPERTIES->ROOMS->SETUP allow to block days between departure and the next arrival to allow for cleaning.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of one, the logic will not work correctly with room types with a quantity greater than one.
==Accept requests only instead of confirmed direct bookings==
In {{#fas:cog}} (SETTINGS->) PROPERTIES->BOOKING RULES you can change your „Booking Type“ to „Request“. This means that guests enquire and you confirm or decline each booking manually.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This setting will apply only to direct online bookings.
==Offer guests refund protection for non-refundable bookings==
f you activate Refund Protect in {{#fas:cog}} (SETTINGS) BOOKING ENGINE >UPSELL ITEMS your guests will be able to buy an optional refund protection which will cover them if they need to cancel a non-refundable booking.
For more information please see [https://wiki.beds24.com/index.php/RefundProtect here].
==Attract last-minute bookers==
With lack of tourist demand and most bookings being due to essential immediate travel booking lead time has drastically decreased. Consider removing or reducing minimum days until check-in rules set in your daily prices and rates and same day booking cut off in {{#fas:cog}} (SETTINGS->) PROPERTIES->BOOKING RULES to allow last minute bookings.
==Make sure guests can book for next year==
While cancelling their next trips many guests are already booking ahead for next year. Open up for sale by adding prices for more than a year ahead by adding prices and increasing the "Max Days in Advance" setting when using rates. If you set "Export data" = 2 years in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER we will send data as far ahead to the channel as they allow.
==Update your descriptions ==
==Offer self-check-in ==
You can set up Auto Action Emails in {{#fas:cog}} (SETTINGS)) GUEST MANAGEMENT > AUTO ACTIONS to give instructions how guests can retrieve keys or entry codes.
We also integrate with several [[:category:Self-Check-in|partners]] who offer self check-in solutions.
==Contact previous guests==
Use our integration with Mailchimp {{#fas:cog}} (SETTINGS->) APPS & INTEGRATIONS->MAILCHIMP to automatically update your mailing list. Alternatively you can download bookings as a .csv file to use in another system.
==Automatically adjust prices==
If you do not use dynamic pricing via Pricelabs or RoomPriceGenie you can use the yield optimizer in SETTINGS- PRICES >YIELD OPTIMIZER to automatically adjust prices based on availability.
==Close or reduce availability at channels==
If you want to close the availability at the channels close the availability in Beds24 first. Check at the channels that the rooms are closed. You can then disconnect in the channel.
You find information on how to do this on the channel help pages for example for Booking.com when you go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and then click on HELP in the top right.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Disconnecting a channel in Beds24 first will not close the property/rooms at the channels.
If you keep the channels open after disconnecting them you will need to manage your bookings and your availability manually.
 
=Changes in the rate of value added tax=
You change the VAT rate in {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES. Also check the VAT for your upsells in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS .
 
VAT can also be changed via the API (JSON propertyContent).
 
<span style=color:#fe746c;" >{{{#fas:exclamation-triangle}}} </span> Changes take effect immediately on all bookings made after the tax rate has been changed.
 
=Resources=
[https://blog.beds24.com/wp-content/uploads/2020/04/767c1944-e225-4e45-a34d-f1e61ea6b352.pdf Download Airbnb Corona Toolkit]
 
[https://partner.booking.com/en-gb/rebuilding-together?utm_source=newsletter&utm_medium=email&utm_campaign=june_20&mkt_tok=eyJpIjoiTjJFMk1USXlZekEyTVRBdyIsInQiOiI2V3lVVmpIU0lCWEFGbFVMZnhpeEhQbnM4T0ZQdkhDXC9EMnVJM1RZMjBBY3NBZDZReFhSdFZsaStyY3ZjQ0EwMm44QTdUT0FESGY0S3lYK1J6QVExUFJWdVJuZ3BNbXYwZWRla1wvSWlTZW9PdmNlSHhuQ0w0ZlJneFM0WjlaYmd0In0%3D Booking.com Recovery]
[https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus Booking.com information regarding the Coronavirus]

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