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=Manage cancellations and existing bookings=
==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
==Keep guests informed ==
Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the measures you have taken.
==Create reports on cancelled bookings==
We have added a new column "Cancel Date" in REPORTS >CUSTOM REPORTS which allows you to create reports on cancelled bookings.
=Use Automation to reduce contact=
Automated messaging and self-check-in can make processes contact-less. See this page for [[:Category:Automation|more information on what you can automate]].
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=Adjust to changed demand=
==Block days between bookings==
While cancelling their next trips many guests are already booking ahead even for next year. Open up for sale by adding prices for more than a year ahead by adding prices and increasing the "Max Days in Advance" setting when using rates. If you set "Export data" = 2 years in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER we will send data as far ahead to the channel as they allow.
==Update your descriptions booking page and listings ==
Update headlines and descriptions on your booking page and OTAs so guests know which measures you take and what you offer at the moment.
<span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> Airbnb, Booking.com, Expedia, Tripadvisor, VRBO and many other platforms have created special features you can add and programs you can join. Participating in these initiatives can significantly increase bookings.
==Offer self-check-in ==
*Offer accommodation to guests who want to isolate themselves.
*Offer accommodation to people who normally live together but need alternative accommodation at the moment.
=Manage cancellations and existing bookings=
==Incentivize re-bookings with vouchers==
If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]].
==Keep guests informed ==
Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the measures you have taken.
==Create reports on cancelled bookings==
We have added a new column "Cancel Date" in REPORTS >CUSTOM REPORTS which allows you to create reports on cancelled bookings.
=Use Automation to reduce contact=
Automated messaging and self-check-in can make processes contact-less. See this page for [[:Category:Automation|more information on what you can automate]].
=Adjust Channel Manager=
