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<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of If you want to go one, the logic will not work correctly with room types with step further and increase your visibility you can add a quantity greater than onecommission bid.
==Automatically adjust prices==Google has lowered the limit on commission bids. If you do not use dynamic pricing via Pricelabs or RoomPriceGenie have many OTAs bidding against you you can use the yield optimizer in SETTINGS->YIELD OPTIMIZER to automatically adjust prices based on availabilityget bookings for a 4% bid.
==What you can do if you are forced to close=====Close your property for new bookings===
===Cancel existing bookings=======Direct bookings====
====OTA bookings====
===Reduce Beds24 fees when you are closed===
no edit summary
This page lists Beds24 tools and functions and links to resources helping during exceptional circumstances.
[[File:recovering-Covid19.mp4|640px]]
__TOC__
=Adjust to changed demand=
==Block days between bookings==
The setting "Block Dates after Check-out" in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP allow to block days between departure and the next arrival to allow for cleaning.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This option is only suitable for rooms with a quantity of one, the logic will not work correctly with room types with a quantity greater than one.
==Accept requests only instead of confirmed direct bookings==
In {{#fas:cog}} (SETTINGS->) PROPERTIES->BOOKING RULES you can change your „Booking Type“ to „Request“. This means that guests enquire and you confirm or decline each booking manually.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> This setting will apply only to direct online bookings.
If your bookings are normally not cancellable you could add an additional offer with a cancellable price. This [[Offers |help page]] explains how to set up additional offers.
==Incentivize reOffer guests refund protection for non-refundable bookings with vouchers==If cancellations are inevitable f you can issue gift/deposit vouchers activate Refund Protect in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS your guests will be able to buy an optional refund protection which allow guests who cancelled or whom you had will cover them if they need to cancel to future dates with a discountnon-refundable booking. This For more information please see [[Voucher_Codes |tutorial explains how to set up gift vouchers]https://wiki.beds24.com/index.php/RefundProtect here].
==Attract last-minute and long-term bookers==With If you suffer from a lack of tourist demand and most bookings being due to essential immediate travel booking lead time has drastically decreased. Consider consider:*removing or reducing minimum days until check-in rules set in your daily prices Daily Prices and rates Fixed Prices and same day booking cut off in {{#fas:cog}} (SETTINGS->) PROPERTIES->BOOKING RULES to allow last minute bookings.*Attracting long-term stays with long-stay discounts.
==Make sure guests can book for next year==
While cancelling their next trips many guests are already booking ahead even for next year. Open up for sale by adding prices for more than a year ahead by adding prices and increasing the "Max Days in Advance" setting when using ratesFixed Prices. If you set "Export data" = 2 years in {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER we will send data as far ahead to the channel as they allow.
==Block days between bookingsUpdate your website, booking page and listings ==The setting Update headlines and descriptions on your booking page and OTAs so guests know which measures you take and what you offer at the moment. <span style="Block Dates after Checkcolor: #f3e504; font-outsize: 250%;" >{{#fas:lightbulb}} </span> Airbnb, Booking.com, Expedia, Tripadvisor, VRBO and many other platforms have created special features you can add and programs you can join. Participating in these initiatives can significantly increase bookings. ==Offer self-check-in ==You can set up Auto Action Emails in {{#fas:cog}} (SETTINGS)) GUEST MANAGEMENT > AUTO ACTIONS to give instructions how guests can retrieve keys or entry codes. We also integrate with several [[:category:Self->PROPERTIESCheck->ROOMSin|partners]] who offer self check->SETUP allow in solutions. ==Take advantage of Google Hotel Ads free booking links and lowered limits on bids ==Beds24 has partnered with Google for an experiment with free booking links.We are happy to block days between departure announce that Google has now officially launched free booking links as a permanent option. As official Google Hotel Ads partner Beds24 can distribute your direct rates and inventory on Hotel Search by Google.* You get a direct connection to Google with the next arrival best rate coverage and real time prices
* Display your hotels’ direct rates and availability on Google Search and Maps
Go to allow {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > GOOGLE HOTEL ADS and set „Notify“ = Notify for cleaningyour most economic double room to benefit from Googles free booking links.
==Keep Contact previous guests informed ==Use our integration with Mailchimp [[Auto_Actions | Auto Actions]] {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > MAILCHIMP to keep guests informed on developments regarding their booking or automatically update your mailing list. Alternatively you can download bookings as a .csv file to assure them about the measures you have takenuse in another system.
==Update your descriptions Automatically adjust prices==Update headlines and descriptions on your booking page and OTAs so guests know which measures If you take and what do not use dynamic pricing via Pricelabs or RoomPriceGenie you offer at can use the momentyield optimizer in PRICES > YIELD OPTIMIZER to automatically adjust prices based on availability.
==Evaluate alternative rental options==
*Offer accommodation to people who normally live together but need alternative accommodation at the moment.
=Manage cancellations and existing bookings===Incentivize re-bookings with vouchers==If cancellations are inevitable you can issue gift/deposit vouchers which allow guests who cancelled or whom you had to cancel to future dates with a discount. This [[Voucher_Codes |tutorial explains how to set up gift vouchers]]. =Take advantage of Google Hotel Ads lowered limits on bids =Keep guests informed ==Google has lowered Use [[Auto_Actions | Auto Actions]] to keep guests informed on developments regarding their booking or to assure them about the limit measures you have taken. ==Create reports on commission bids. If you do not cancelled bookings==We have many OTAs bidding against added a new column "Cancel Date" in REPORTS >CUSTOM REPORTS which allows you to create reports on cancelled bookings. =Use Automation to reduce contact=Automated messaging and self-check-in can make processes contact-less. See this page for [[:Category:Automation|more information on what you can get bookings for a 4% bidautomate]].
=Adjust Channel Manager=
==Close or reduce availability at channels==
If you accept direct bookings or requests but do not want to sell all rooms or any rooms at OTAs at the moment you can reduce or close availability at the channels via SETTINGS->CHANNEL MANAGER->CHANNEL INVENTORY. Check on the channels web sites that the inventory is actually closed.
==Completely disconnect channels==
If you want to close the availability at the channels close the availability in Beds24 first. Check at the channels that the rooms are closed. You can then disconnect in the channel.
You find information on how to do this on the channel help pages for example for Booking.com when you go to {{#fas:cog}} (SETTINGS->) CHANNEL MANAGER->BOOKING.COM and then click on HELP in the top right.
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Disconnecting a channel in Beds24 first will not close the property/rooms at the channels.
You can set a „Blackout“ in the CALENDAR to close your property for new bookings for a certain period.
For other methods to close a property please see [[Close_Rooms |here]].
Best is to deal with every guest individually. If you can not handle the process individually you can set up an Auto Action which changes the status of the booking to „Cancelled“ and sends an Email to the guest. Click [[Auto_Actions#Automatically_change_the_status_of_all_upcoming_direct_bookings_to_.22Cancelled.22_and_send_an_Email_to_the_guest |here]] for instructions.
For most OTAs cancellations have to be made in the OTAs. Check which each OTA what their conditions are right now.
You can lower the number of rooms and if you have remove sub accounts and disconnect channels. If you use optional extras like integrations, SMS booking notifications, private label booking pages you can deactivate these as well.
If you keep the channels open after disconnecting them you will need to manage your bookings and your availability manually.
=Changes in the rate of value added tax=You change the VAT rate in {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES. Also check the VAT for your upsells in {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS . VAT can also be changed via the API (JSON propertyContent). <span style=color:#fe746c;" >{{#fas:exclamation-triangle}} </span> Changes take effect immediately on all bookings made after the tax rate has been changed. =Resources==Our partner Pricelabs provides data on booking recovery trends at https://hello.pricelabsyoutu.co/coronavirus-trendsbe/fRhOxq9urxw
[https://www.airbnb.com/resources/hosting-homes/t/coronavirus-updates-34 Airbnb Corona Virus Resource Center]
[https://blog.beds24.com/wp-content/uploads/2020/04/767c1944-e225-4e45-a34d-f1e61ea6b352.pdf Download Airbnb Corona Toolkit] [https://partner.booking.com/en-gb/rebuilding-together?utm_source=newsletter&utm_medium=email&utm_campaign=june_20&mkt_tok=eyJpIjoiTjJFMk1USXlZekEyTVRBdyIsInQiOiI2V3lVVmpIU0lCWEFGbFVMZnhpeEhQbnM4T0ZQdkhDXC9EMnVJM1RZMjBBY3NBZDZReFhSdFZsaStyY3ZjQ0EwMm44QTdUT0FESGY0S3lYK1J6QVExUFJWdVJuZ3BNbXYwZWRla1wvSWlTZW9PdmNlSHhuQ0w0ZlJneFM0WjlaYmd0In0%3D Booking.com Recovery] [https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus Booking.com information regarding the Coronavirus [https://attractingtodaystravelereurope.splashthat.com VRBO/Homeaway Rise and Shine Webinar]
[https://www.vrbo.com/discoveryhub/tips-and-resources/improve-performance/covid-19-FAQs?userType=ipm VRBO/Homeaway FAQ]
[https://www.vrbo.com/discoveryhub/tips-and-resources/improve-performance/clean-disinfect-standards?userType=ipm VRBO/Homeaway Health and Safety Guidelines]
[https://support.stripe.com/questions/covid-19-dispute-response-guidance Stripe dispute guideline]
