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Marriott

12,511 bytes added, 15 February
[[Category:Channel Manager]]
[[Category:Troubleshooting]]
<div class="heading">Marriott Homes & Villas - Coming soon! Contact us if you are interested in using this connection. </div>
This page is about the menu {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT HOMES & VILLAS and explains how to list and connect with Marriott Homes and & Villasby Marriott International.
Homes & Villas by Bonvoy is an expertly curated collection of vacation rentals backed by the world’s largest hospitality company that provides travelers access to thousands of private homes.
Each hand-picked home is professionally managed by a vetted property management company to meet Marriott’s exacting standards in design, comfort, and safety.
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= Capabilities =
Beds24 can
*Create listings on Marriott Homes & Villasby Marriott International *Update content to Marriott Homes & Villasby Marriott International *Export availabilityand price data*Export Import bookings
For details [https://wiki.beds24.com/index.php?title=Channel_Manager_Capabilities click here].
= Limitations =
Your *Marriott bookings have a minimum stay of 2 nights, prices for 1 night will not be sent to Marriott.*Marriott only works with property managers not with individual properties. *Bookings imported from HVMI will not have detailed fee or tax information. They will only have the type type and total value of the fee/tax, no descriptive information.*Marriott do not allow 1 night stays and ignore all 1 night prices due to their business policy. =List on Homes & Villas by Marriott International=To list on Homes & Villas by Marriott International your property management company and your properties need to meet Marriotts critieriaMarriott's standards which are: '''Property Managers'''*Handle the management, in-stay guest support and cleaning of a minimum of 30 properties (withsome exceptions for various markets and offerings)*Responsible for updating calendar availability and pricing*Track record of reliability and customer satisfaction, including response times, compliance withlocal regulations and other management responsibilities 
'''Properties/Homes'''*One (1) or more bedrooms (no studios or home shares)*A fully equipped kitchen, Wi-> find out what Fi, linens, towels and bathroom amenities and other essentials*Safety equipment, including smoke and carbon monoxide detectors and fire extinguishers Property management companies that meet the customer needs to do (Annette)above requirements and are interested in listing on Homes & Villas by Marriott International should complete this form: https://hvmi.tfaforms.net/91.
= Before you connect =
'''==Prices'''==*We can only send availability if you have set up prices which are activated for Marriott under "Channels" in the Daily Prices or Fixed Prices. *Marriott do not allow 1 night stays and ignore all 1 night prices due to their business policy. <span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> This tutorial explains how to [[Setting_Prices_for_Booking_Channels|set prices for channels]].*You can set a multiplier to mark your price up or down.
Update - > Annette Marriott supports one price per day (===Per Day Pricing). In ===<span style="color: #f3e504; font-size: 150%;" >{{#fas:coglightbulb}} </span> Choose '''Per Day Pricing''' (SETTINGSthe default) CHANNEL MANAGER > MARRIOTT HOMES & VILLAS > SPECIFIC CONTENT if you can set for how many persons the price we send applies and also set an extra person have only ONE priceper date.
If you have multiple prices activated for Marriott with different minimum stays the system will send the price with the lowest minimum stay. Of the ones with the lowest minimum stay the one with the highest occupancy will be used.
If you use daily prices with "Extra Person" prices your daily price needs to be set for the max occupancy and the "Extra Person" price needs to be added with a negative value so the price for the full occupancy can send.
'''Bookings'''Only a global max. stay which is taken from {{#fas:cog}} (SETTINGS) > PROPERTIES > ROOMS > SETUP can send.
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT you can set
*The number of guests for which the daily price applies.
*An extra person price.
'''Extras For example, you have a room for 3 people, you charge 50€ for 2 people and Taxes'''15€ for 3rd person, create a Rate with Room price - 50 - Upt o 2 people. Then go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT > and set Guests included = 2, Extra Person Price = 15
===Per Occupancy (LOS) Pricing===<span style="Upsell Itemscolor: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> Choose '''Per Occupancy Pricing''' if you want to send prices for different occupancies and/or different length of stay..  If you use Fixed Prices the price for each occupancy defined in Beds24 and prices for different length of stay can be sent.1 person, 2 person and room price will send. Room price will send for specified occupancy. Multiple prices with different occupancies can send. Prices for "Extra Person", "Extra child" and discounts set in the "Discounts" tab of the Fixed Prices can not be exportedsent.  If you use daily prices the daily price will send including occupancy. Multiple occupancy prices can send. Extra person price will send.  The "Min Stay" and "Max Stay" set in the calendar will send.Daily Prices or Fixed Prices will send.
==Bookings==
'''Properties, rooms ==Extras and room types'''Taxes=="Upsell Items" can not be exported.
==Properties, rooms and room types==
A property in Marriott is a room in Beds24. The name sent is:
*For properties with one unit: property name from {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION and pictures from the property will send.
*For properties with more than one unit type: the names from {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > DESCRIPTION and the room pictures will send.
 ---> This is Our connection supports room types with a quantity of more like Google for Vacation Rentalsthan one.
If you sell rooms/renatls individually at another channel or your own web site and want to sell them here as a "roomtype" with a quantity of more than one you can [[Combine_individual_rooms_into_a_roomtype|set up virtual rooms]].
= Setup What you need=
To use the connection you will need to sign up with Marriott Homes & Villas.
If you already Marriott Homes & Villas you will need to contact Marriott and ask them to create a new HMCID for Beds24 for your. After you have created your new listings from Beds24 Marriott will be able to attach your historic bookings to your new listings.  = Security =Marriott has specific security requirements. Please go to {{#fas:cog}} (SETTINGS) ACCOUNT > ACCESS and set to*change your password every three month*use 2-Factor-Authentication for your Beds24 account*time out the Beds24 session after 15 minutes Marriott will provide you with a security questionnaire. After you have changed your security settings as explained above you can answer the questionnaire as follows:  <span style="" >{{#fas:question-circle}} </span> Does the system use Roles to assign permissions and to ensure each user has the least amount of privileges necessary to perform their job function?
<span style== Security =="" >{{#fas:reply}} </span> Yes
@Asher please list the security requirements they PM needs to fulfil from their end
<span style="" >{{#fas:question-circle}} </span> If Yes, What type of Roles are used to control access to guest reservation data?
 
<span style="" >{{#fas:reply}} </span> Admin
 
 
<span style="" >{{#fas:question-circle}} </span> Are written procedures in place to describe how user access to the PMS is granted, updated and removed?
 
<span style="" >{{#fas:reply}} </span> You need to describe how you manage access to Beds24.
 
 
<span style="" >{{#fas:question-circle}} </span> If Yes, Please describe your access control procedures or upload a copy under the appropriate document request.
 
<span style="" >{{#fas:reply}} </span> You need to describe how you manage access to Beds24.
 
 
<span style="" >{{#fas:question-circle}} </span> Do the passwords used to access the PMS require at least 8 complex characters?
 
<span style="" >{{#fas:reply}} </span> Yes
 
 
<span style="" >{{#fas:question-circle}} </span> Does the PMS support the ability for end users to login with 2-Factor / Multi-Factor authentication (2FA/MFA)?
 
<span style="" >{{#fas:reply}} </span> Yes
 
 
<span style="" >{{#fas:question-circle}} </span> Are user's passwords changed at least every 90 days?
 
<span style="" >{{#fas:reply}} </span> Yes
 
 
<span style="" >{{#fas:question-circle}} </span> Do idle (inactive) sessions of more than 15 minutes require the user to re-enter their password to re-activate the site or application?
 
<span style="" >{{#fas:reply}} </span> Yes
 
 
<span style="" >{{#fas:question-circle}} </span> Are repeated access (login) attempts limited by locking out the user ID after at least 5 attempts?
 
<span style="" >{{#fas:reply}} </span> Yes
 
 
<span style="" >{{#fas:question-circle}} </span> Are users prevented from using at least the previous 4 passwords during a password change?
 
<span style="" >{{#fas:reply}} </span> Yes
 
= Create listings on Marriott Homes & Villas=
== Minimum requirements ==
Your content needs to meet Marriott's minimum requirements which are:
*Unique listing name (min 8 characters, max 255).
*Property address
*Bedrooms (including number and type of beds)
*Number of bathrooms
*Description (must not reference management company name, non-HMVI cancellation policies, etc). If you have a Permit Id, add here or in House Rules.
*Valid property type (Apartment, Cabin, House, Villa, Aparthotel, Barn, Building, Casa Particular, Castle, Chacara, Chalet, Chateau, Condo, Cottage, Cycladic House, Estate, Farmhouse, Lodge, Loft, Mas, Mill, Resort, Riad, Serviced Apartment, Studio, Tower, Townhome or Tree House)
*At least 3 days of consecutive availability and pricing over the next 365 days
*6 or more pictures with minimum resolution of 500 x 800 (must not have watermarks or reference to management company name)
*5 or more Amenities
*House rules (must not reference management company name, contact information, or any cancellation policy related to any competing channel or direct bookings) == Create listings on Marriott Homes & Villas==. If you have a Permit Id, add here or in Property Description.
== Step-by-Step guide =='''Step 1 - Enter your Marriott HMCID'''
Get your user ID from Marriott
*SAVE
'''Step 2: Enter channel specific contentAdjust your security settings'''  Go to (SETTINGS) ACCOUNT > ACCESS and set to*change your password every three month*use 2-Factor-Authentication for your Beds24 account*time out the Beds24 session after 15 minutes
'''Step 3: Enter channel specific content'''  Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT where you can adjust specific settings and add content information. Line breaks can be used.
'''Step - Check if your content meets Marriotts requirements'''
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > VIEW CONTENT to revise which data will send to Marriott. Any settings which do not meet Marriotts requirements are highlighted on red. Click on the links to go to the settings where you can fix the problems.
<span style="color: #f3e504; font-size: 250150%;" >{{#fas:lightbulb}} </span> If you see a red button "Fix Content Errors" your listing does not meet Marriotts requirements. Click on the button to get to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT> VIEW CONTENT.
'''Step 4 - Check which prices will send'''
Click on the "Actual Data" link to check which prices and availability will send. If you see no prices or no availability in the list check your have prices which are activated for Marriott.
'''Step 5: Check the currency setting is correct'''  Marriott only supports a few currencies. If you use a currency which is not supported you can add a multiplier for currency conversion. '''Step 6 - Add a multiplier to your prices (optional)'''
If you want to add a multiplier to your prices add a * followed by the multiplier number.
For example *[CONVERT:IDR-EUR] will convert Indonesian Rupees to Euros.
'''Step 7 : Export to Marriott'''
 
When your content meets Marriotts requirements you can click "Export'''.
*Set ""Enable" = "Enabled" then press SAVE
*You will now see an "Send to Marriott" button.
*Click the button and select all options
*Click on "Confirm"
 
'''Step 8: Check that the connection is working properly'''
 
#Click on "View actual data and check the prices you see there are as you expect
#Allow a bit of time for Marriott do process the data you have sent then click on "Update". If Marriott returns an error message scroll down to the "Troubleshooting" section to see why Marriott sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket.
 
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> Marriott reviews each listing manually before setting it live. This normally takes one working day.
 
= Update existing listings on Marriott=
Prices and availability will sync automatically. If you want to change the content of your listing go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT and click "Update"
 
=Content=
== Permit IDs ==
If you wish to send permit information you can include it under {{#fas:cog}} (SETTINGS) Channel Manager > Property Content > Room Content > Room Description Text
 
== Bedrooms and bathrooms==
If you do not set up any bedrooms or bathrooms we will send one as a default.
 
Bedrooms and bathrooms can be set up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP.
 
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Set up bedrooms and bathroom either in the property OR the room. If you set them up in both you will double them up. Do not send additional bathroom amenities if you have a full bathrooom.
'''Step : Check Bedrooms and bathrooms are configured by feature codes which are entered in the currency setting is correct''' "Features" field.
*Click on the "Edit " button next to the "Features" field.
*In the pop up click on "Bedroom" or "Bathroom".
*Set the type and use the selectors to define the features within each room.
*If you have multiple bedrooms or bathrooms make sure you define them all. If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again.
*Close the pop up and then press SAVE.
'''Step : Export to Marriott'''You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below.
When your content meets Marriotts requirements *If you have multiple bedrooms or bathrooms make sure you define them all.  *If you have more than 2 rooms click "Close" and SAVE. The system will then automatically add more rooms when you click on the "Edit" button again. *Close the pop up and then press SAVE.  You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>Marriott does not support all available features available in Beds24.  BATHROOM BEDROOM  BED_TWIN BED_SINGLE BED_DOUBLE BED_QUEEN BED_KING BED_BUNK BED_MURPHY BED_SOFA BED_TODDLER BED_FUTON BED_CRIB BED_AIRMATTRESS == Amenities ==Amenities can be set up for the property (SETTING->PROPERTIES->DESCRIPTION) or per room ({{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP). Criteria which apply to all rooms in the property should be set up with the property. They will be automatically applied to all rooms in the property.  Criteria which only applies to one room should be entered in the room.  Make sure you do not create duplicates.   Example 1: All units (rooms) have Cable. In this case you can set up the Cabel in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION. The number will be applied to all room/units. Example 2: You have one unit with Cable and another unit without Cable. In this case set the Cable up in {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SET UP. Amenities are configured by feature codes which are entered in the "Features" field.  *Click on the "Edit " button next to the "Features" field. *In the pop up click on "Amenities". *Tick the amenities you provide.*Close the pop up and then press SAVE. You can also manually add bedrooms and bathrooms and amenities. For more information see "All feature codes" below. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span>: Marriott does not support all available features available in Beds24. ==Pictures==You can define in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT which pictures will be used.  Marriott requires 6 or more pictures with minimum resolution of 500 x 800 (must not have watermarks or reference to management company name) ==Taxes and Fees==You can add taxes and fees for Marriott in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT under "Custom". Use the context help<span style="Export'''color:#019cde;“ >{{#far:question-circle}} </span> for details.  == All feature codes== BED_TWIN BED_SINGLE BED_DOUBLE BED_QUEEN BED_KING BED_BUNK BED_MURPHY BED_SOFA BED_TODDLER BED_FUTON BED_CRIB BED_AIRMATTRESS BED_CRIB BED_TODDLER   BATH_TUB  BABYSITTING AIR_CONDITIONING BALCONY  BASKETBALL_COURT BEACH BEACH_ESSENTIALS BEACH_FRONT CABLE CHECK_IN_OUT_SELF CO_DETECTOR COFFEE_MAKER CONCIERGE DECK_PATIO_UNCOVERED  DISHWASHER DRYER ELEVATOR FIRE_EXTINGUISHER FIREPLACE FIRST_AID_KIT FITNESS_CENTER GAME_ROOM GAMES GROCERY_SHOPPING_SERVICE HAIR_DRYER HEATING HIGHCHAIR HOME_STEP_FREE_ACCESS HOT_TUB JET_SKIING LAUNDRY MICROWAVE MOUNTAIN_VIEW OCEAN_VIEW OUTDOOR _FURNITURE OUTDOOR_FIREPLACE OVEN PARKING_DISABLED PARKING_INCLUDED PARKING_INDOOR PARKING_VALET PETS_CONSIDERED PETS_NOT_ALLOWED POOL POOL_HEATED POOL_PRIVATE PRIVATE_CHEF PRIVATE_YARD REFRIGERATOR SAUNA SKI_IN SKI_OUT SKI_STORAGE SMOKE_DETECTOR STOVE TABLE_TENNIS TENNIS TOYS WASHER
'''Step 5: Check that the connection is working properly''' WATER_SPORTS
#Click on "View actual data and check the prices you see there are as you expect#Allow a bit of time for Marriott do process the data you have sent then click on "Update". If Marriott returns an error message scroll down to the "Troubleshooting" section to see why Marriott sends the error and how to fix it. If you receive an error which is not listed below send us a support ticket. WATER_VIEW
WATERFRONT
== Update existing listings on Marriott==WHEELCHAIR_YES
WIDE_HALLWAY_CLEARANCE
= Troubleshooting and common errors= ''RoomSettings array cannot be missing or empty''' You need to define which beds you provide in your bedrooms. Go to {{#fas:cog}} (SETTINGS) PROPERTIES > ROOMS > SETUP then click on "edit bedrooms" and set your bedrooms and bed configuration for each.
''Cancellation Policy Category can not be blank''
= Disconnect =
Set "Publish" = No in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > MARRIOTT > SPECIFIC CONTENT to take your listing offline.
 
Set "Enable" = Disable. Beds24 will then stop data exchange.
To entirely If you want to terminate the connection ???????cooperation with Marriott please contact Marriott support.
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