Changes

<div class="heading">Messages</div> ''This page is about the menu MESSAGESand explains how to view and answer messages from OTAs directly from Beds24.=Funcitionality=*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. *You and your guests will see the messages in the channels extranet.  ==Send messages to guests== Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. =Supported OTA''s =Please check the channels help pages for further information. ==Airbnb==You can communicate with Airbnb guests directly from Beds24. Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  The messages will be added to the Airbnb reservation message thread. Airbnb supports attachments in JPG, GIF and PNG format.

==Booking.com==You can communicate with Airbnb Booking.com guests directly in from Beds24. Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.

'''View messages from guests'''*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are avialable as links. *You and your guests will see the messages in the Airbnb extranetBooking.com Messaging Center.

'''Send messages ==Expedia (Beta) ==Expedia does not support HTML therefore we recommend you add a plain text version to guests'''your Auto Actions.

Open the booking Expedia supports attachments in JPG, GIF, PNG and to to the "API Messages" ab or click on the message on the dashboard to open the threadPDF format.

If <div class="warning">{{#fas:exclamation-triangle}} This function is still in beta testing while Expedia fixes bugs. At the moment you need to can send attachments to guests you can upload them to your web site and insert a link only messages manually. Automatic sending will be possible shortly. </div>

To use templates set up as Auto Actions to reply go to the "Mail & Actions" tab and manually send the Auto Action==VRBO ==You can communicate with VRBO guests directly from Beds24. Airbnb VRBO allows links but does not support HTML so therefore we recommend you will need to add a plain text version to your Auto Actions so you can use it. The reply will be added to the message thread.

Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this functionVRBO supports attachments in PDF, JPG, PNG, and GIF format.