Changes

<div class="heading">Messages</div> ''This page is about the menu MESSAGESand explains how to view and answer messages from OTAs directly from Beds24.=Funcitionality=*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. *You and your guests will see the messages in the channels extranet.  ==Send messages to guests== Open the booking and go to the "Messages" tab or click on the message on the dashboard to open the thread.  Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab. =Supported OTA''s =Please check the channels help pages for further information. ==Airbnb==You can communicate with Airbnb guests directly from Beds24. Airbnb allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions.

'''View messages from guests'''Airbnb supports attachments in JPG, GIF and PNG format. ==Booking.com==*You can view all messages communicate with Booking.com guests directly from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]Beds24. *The complete message thread with Booking.com does not support HTML therefore we recommend you add a guest is available in plain text version to your Auto Actions. "API Messages" tab in the bookingBooking. Attachments are available as com allows attachments but no linksor pdfs. *You and your guests will see the messages in the Airbnb extranetBooking.com Messaging Center.

'''Send messages ==Expedia (Beta) ==Expedia does not support HTML therefore we recommend you add a plain text version to guests'''your Auto Actions.

Open the booking Expedia supports attachments in JPG, GIF, PNG and go to the "API Messages" tab or click on the message on the dashboard to open the threadPDF format.

Auto Actions <div class="warning">{{#fas:exclamation-triangle}} This function is still in beta testing while Expedia fixes bugs. At the moment you can also send only messages manually. Automatic sending will be used to send message templates from the "Mail & Actions" tabpossible shortly. </div>

Airbnb You can communicate with Airbnb guests directly from Beds24. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. The messages will be added to the Airbnb reservation message thread. Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this functionVRBO supports attachments in PDF, JPG, PNG, and GIF format.