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==Supported OTA's ==Enter your reply there. Auto Actions can be used to send message templates from the "Mail & Actions" tab.
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[[Category:Troubleshooting]]
[[Category:Automation]]
<div class="heading">Messages</div> ''This page is about the menu MESSAGES'' This page and explains how to view and answer messages from OTAs directly from Beds24. ==View messages from guests=Funcitionality=
*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]].
*The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links.
*You and your guests will see the messages in the Airbnb channels extranet.
==Send messages to guests==
Open the booking and go to the "API Messages" tab or click on the message on the dashboard to open the thread. Auto Actions can also be used to send message templates from the "Mail & Actions" tab.
=Supported OTA's =Please check the channels help pages for further information. ==Airbnb===
You can communicate with Airbnb guests directly from Beds24.
Airbnb allows links but does not support HTML so therefore we recommend you will need to add a plain text version to your Auto Actions.
The messages will be added to the Airbnb reservation message thread.
Airbnb supports attachments in JPG, GIF and PNG format. ==Booking.com==You can communicate with Booking.com guests directly from Beds24. Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs. You and your guests will see the messages in Booking.com Messaging Center. ==Expedia (Beta) ==Expedia does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Expedia supports attachments in JPG, GIF, PNG and PDF format. Note<div class="warning">{{#fas: exclamation-triangle}} This will only work if API messaging function is activatedstill in beta testing while Expedia fixes bugs. See At the instructions on moment you can send only messages manually. Automatic sending will be possible shortly. </div> ==VRBO ==You can communicate with VRBO guests directly from Beds24. VRBO allows links but does not support HTML therefore we recommend you add a plain text version to your Auto Actions. The messages will be added to the [[AirBnBVRBO reservation message thread.com_XML#Messaging|Airbnb help page]] on how to enable this function VRBO supports attachments in PDF, JPG, PNG, and GIF format.
