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<div class="heading">Messages</div> ''This page is about the menu MESSAGES''and explains how to view and answer messages from OTAs directly from Beds24.=Functionality=*You can view all messages from the "API Messages" component on the [[:Category:Dashboard|DASHBOARD]]. *The complete message thread with a guest is available in "API Messages" tab in the booking. Attachments are available as links. *You and your guests will see the messages in the channels extranet.

'''View messages from guests'''*You can view all messages from Open the booking and go to the "API Messages" component tab or click on the [[:Category:Dashboard|DASHBOARD]]message on the dashboard to open the thread. *The complete Enter your reply there. Auto Actions can be used to send message thread with a guest is available in templates from the "API MessagesMail & Actions" tab in . =Supported OTA's =Please check the bookingchannels help pages for further information. ==Airbnb==You can communicate with Airbnb guests directly from Beds24. Attachments are available as Airbnb allows linksbut does not support HTML therefore we recommend you add a plain text version to your Auto Actions.  *You and your guests The messages will see be added to the messages Airbnb reservation message thread. Airbnb supports attachments in the Airbnb extranetJPG, GIF and PNG format. ==Booking.com==You can communicate with Booking.com guests directly from Beds24. Booking.com does not support HTML therefore we recommend you add a plain text version to your Auto Actions. Booking.com allows attachments but no links or pdfs.

'''Send You and your guests will see the messages to guests'''in Booking.com Messaging Center.

Open the booking and go ==Expedia ==Expedia does not support HTML therefore we recommend you add a plain text version to the "API Messages" tab or click on the message on the dashboard to open the threadyour Auto Actions.

Auto Actions can also be used to send message templates from the "Mail & Actions" tabExpedia supports attachments in JPG, GIF, PNG and PDF format.

Airbnb You can communicate with Airbnb guests directly from Beds24. Airbnb does not support HTML so you will need to add a plain text version to your Auto Actions. The messages will be added to the Airbnb reservation message thread. Note: This will only work if API messaging is activated. See the instructions on the [[AirBnB.com_XML#Messaging|Airbnb help page]] on how to enable this functionVRBO supports attachments in PDF, JPG, PNG, and GIF format.