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If you have a common door with a Nuki lock i.e. a front door or a gate map the applicable code enter the code for this lock in "Common Locks" Click on the name of the lock that is associated with the room.
Leave this field blank if you do not have a common lock.
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[[Category:Self-Check-in]]
[[Category:Lock Systems]]
[[Category:Automation]]
<div class="heading">Nuki</div>
This page is about the menu {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > NUKI
= Capabilities =
*Beds24 can send booking data to Nuki locks.
*Auto-Check-in: when a lock is first opened by the guest the info code "CHECKIN" will be added to the booking (coming soon).
= Limitations =
* As of 1 September 2023 you will need a [https://nuki.io/en/smart-hosting/pricing/ Nuki Smart Hosting subscription].
* Nuki smartlocks can store a maximum of 100 entry codes at a time.
* Booking names in Nuki smartlocks have a maximum length of 20 characters and guest names may be cut off. This will not be visible to guests, only users with access to Nuki web will be able to view booking names.
* A given lock can only be used in one property, however it may be used for multiple rooms within that property.
* If using the synchronise code option, all locks must support code entry.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> One beds24 account can only connect to one Nuki account. If you want to connect to multiple Nuki accounts you could use Sub accounts (with each Sub account connected to a different Nuki account).
= What you need =
*At least one Nuki Smart Lock.
*A [https://nuki.io nuki.io] account.
*A [https://nuki.io/en/smart-hosting/pricing/ Nuki Smart Hosting subscription].
<span class="" style="color:#fe746c; font-size: 120%" >{{#fas:gift}} </span> '''Special offer for Beds24 cusotmers: Receive a 10% discount with the voucher code Beds24/10'''
Using keypad codes requires a Nuki keypad to be setup.
'''Step 3: Map your locks to your rooms'''
Bookings will be sent to the lock mapped to the room assigned to the booking, if there is no lock mapped for the room the booking will be sent to the common lock (if one is mapped).
If both a room lock and a common lock are mapped, the booking will be sent to both.
The room lock and the common lock will use the same PIN.
Multiple common locks can be specified with a space between each of the lock mapping codes.
*Click on "Get Codes"
You will see one identifier and name for each lock.
Select the correct lock and save.
[[Image:nuki_mapping1.png|500px|link=]]
'''Step 4: Set up an Auto Action Email to send the PIN to guests'''
*Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
*Create an Auto Action Email which includes the template variable for the pin which is [BOOKINGINFOCODETEXT:NUKI_PIN].
If the "App' tickbox is selected, bookings will be sent to locks as users.
*Nuki will send guests an email containing an access code that invitation, guests who accept this invitation will allow them be able to unlock the associated Nuki lock with using the Nuki app.
* Guests have 48 hours to accept the invitation.
* There is no way to resend a Nuki app invitation if a guest does not accept it in time. However, you may go to [https://web.nuki.io/#/pages/smartlocks web.nuki.io], select Devices, click the desired smartlock, go to the Users tab, then find the booking and click delete. You can then visit the Beds24 Nuki integration at {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > NUKI and click "Send bookings to Locks". This will cause Nuki to create a new user and send a new invitation to the guest.
[[Image:nuki_delete_user.png|900px|link=]]
[[Media:nuki_delete_user.png|view large]]
==== Allow remote app access ====
By default guests must be physically close to the lock to unlock it with the app.
The "Allow remote app access" will allow guests to use the app to unlock a lock from anywhere.
* If set to "Yes", all bookings in the room will be allowed to use remote app access.
* If set to "Info code", bookings with the info code "NUKI_REMOTE" will be allowed to use remote app access.
=== Code entry ===
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> If you manually set an invalid NUKI_PIN, it will be overwritten with a randomly generated pin the next time bookings are sent to locks. Each code can only be used once per lock. Before you can reuse a code it has to be removed from the lock.
==Custom Start and End access times ==
The access start and end times can be customized per booking using booking info codes.
A booking info code '''ACCESS_STARTTIME''' with a time of day (23:59 format) as the text will override the default start time.
A booking info code '''ACCESS_ENDTIME''' with a time of day (23:59 format) as the text will override the default end time.
Start and end dates can be set relative to the check in and check out date by defining times greater than 24 or negative.
For example :- ACCESS_STARTTIME = -10:00 will create a start time 10 hours before midnight of the check in day, i.e. 14:00 on the day before check in.
*Booking Info code = '''ACCESS_STARTTIME'''
*Booking Info Text = '''-10:00'''
For example :- ACCESS_ENDTIME = 34:00 will create an end time of 10:00 one day after checkout (34 = 24 + 10 hours)
*Booking Info code = '''ACCESS_STARTTIME'''
*Booking Info Text = '''34:00'''
= Troubleshooting =
