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'''Sending Account'''<span style="color: Choose whether to use the system email server or your own email address to send email. #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you choose your own email have entered a property Email address the guest will receive an email in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION replies from guests to confirmation from your email address and you messages will see be sent mails in your outgoing mail foldercc to the property EMail address. If you choose the default the guest will receive do not want this do not enter a booking notification from our email property Email address.
'''The following settings are required if you use your own email address'''
== Standard Setups ==Encryption: SSL
''' Microsoft Live (Hotmail)'''live has issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk
== Trouble Shooting == Hotmail and other providers might '''Emails are not sending''' ask for authentication1. Check if you outgoing E-mail is working by clicking on "Send Test Email". 2. Log into Check your "Descriptive Sending Email accountAddress", check your notifications or settings and follow it cannot be a word only. The pop up help for the instructions given by your Email provider. If you cannot find them ssk your provider what you need to do to let Beds24 send Emails through your your SMTP server setting has examples of valid formats.
You need 2-step verification on your '''googlemail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] how to create an application specific password which can be used with the booking system. If you try to use your normal googlemail password Google might block the emails from sending and treat them as spam.
no edit summary
[[Category:Views_and_Settings]]
[[Category:Messaging]]
[[Category:Account]]
[[Category:MessagingTroubleshooting]]Go to <div class="heading">Outgoing Email</div> This page is about the menu {{#fas:cog}} (SETTINGS -> ) ACCOUNT -> OUTGOING EMAILand explains how to send Emails to guests from your own Email address instead of a Beds24 Email address. __TOC__= General ='''Sending Account''': Choose whether to use the system email server or your own email address to send email. If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server.
If you do not use your own email, the guest will receive a booking notification from the system Email address.
'''The following settings are required if you use your own email address''':
'''Email Address''': This is the email address which will send email notifications.
'''Port Number''': This is the email server SMTP port. This is normally 25 but can be different. For example the gmail server uses 465.
= Standard Email Providers =
==Gmail (googlemail) Standard Account==
Mail Server: smtp.gmail.com
Port: 465
You need to create and use an Application Password for the '''Gmail'''account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains] === Allow less secure apps === Google accounts which have a menu "My Account" > "Connected apps & sites" may need to set "Allow less secure apps" = ON to allow email sending via gmail. If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam. ==Gmail (googlemail) G-Suite Account (pro version)==
Mail Server: smtp.gmail.com
Port: 465
You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains]
=== Allow less secure apps ===
Google pro accounts may need the following settings to allow email sending via gmail:
*Open your Google Admin console (admin.google.com).
*Click Security > Basic settings .
*Under '''Less secure apps''', select '''Go to settings for less secure apps'''.
*In the subwindow, select the '''Enforce access to less secure apps for all users''' radio button. ...
*Click the '''Save''' button.
If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam.
==Microsoft Live (Hotmail)==
Mail Server: smtp.live.comOR smtp-mail.outlook.com (Check the details from your email service)
Encryption: No
Port: 587
'''Set up'''
[[Image:outgoing1.png|500px|link=]]
[[Media:outgoing1.png|view large]]
The system can use your own Email address
[[Image:outgoing2.png|500px|link=]]
[[Media:outgoing2.png|view large]]
If you see an error message please check
*are all entries correct
*some systems require authentication. Please see "Trouble Shooting" (below)
[[Image:outgoing3.png|500px|link=]]
[[Media:outgoing3.png|view large]]
[[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.
= Mailgun=
Mailgun is a mail sending service.
You will need an account at mailgun and can get the Key and Domain values from your mailgun account.
= SPF Record =
Adding the following SPF record to your sending domain may help delivery of your emails and prevent them being treated as spam. Please refer to your domain register for help adding an SPF record to your domain.
v=spf1 include:mail.beds24.com ~all
= Trouble Shooting =
Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications
or settings and follow the instructions given by your Email provider. If you cannot find them ask your provider
what you need to do to let third parties like Beds24 send Emails through your SMTP server.
'''If Emails E-mail are sending but guests do not sending please check receive your "Descriptive Sending Email Address", it cannot be E-mails''' you can use a word onlytool like https://www. The pop up help for mail-tester.com/ to check what the setting has examples of valid formatsproblem might be.
