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<div class="heading">Outgoing Email</div> ''This page is about the menu {{#fas:cog}} (SETTINGS -> ) ACCOUNT -> OUTGOING EMAIL''and explains how to send Emails to guests from your own Email address instead of a Beds24 Email address.

__TOC__= General ='''Sending Account''': Choose whether to use the system email server or your own email address to send email.  If you choose your own email address the guest will receive an email confirmation from your email address and you will see sent mails in your outgoing mail folder. You can use your own email service via SMTP or Mailgun, It is also possible to use both, first we will try your SMTP server and if this fails we will try Mailgun. If both fail, the mail will be sent by the system email server. <span style="color: #f3e504; font-size: 250%;" >{{#fas:lightbulb}} </span> If you choose have entered a property Email address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION replies from guests to confirmation messages will be sent in cc to the default property EMail address. If you do not want this do not enter a property Email address.  If you do not use your own email, the guest will receive a booking notification from the system Email address.

=Standard Email Providers == =Gmail (googlemail) Standard Setups Account=='''Gmail'''

'''Microsoft Live ==Gmail (Hotmailgooglemail)'''G-Suite Account (pro version)==

Mail Server: smtp.gmail.com Encryption: SSL Port: 465 You need to create and use an Application Password for the '''Gmail''' account. [https://support.google.com/mail/answer/1173270?hl=en Here google explains]  === Allow less secure apps === Google pro accounts may need the following settings to allow email sending via gmail: *Open your Google Admin console (admin.google.com).*Click Security > Basic settings .*Under '''Less secure apps''', select '''Go to settings for less secure apps'''.*In the subwindow, select the '''Enforce access to less secure apps for all users''' radio button. ...*Click the '''Save''' button.  If you try to use your normal Gmail password Google might block the emails from sending and treat them as spam. ==Microsoft Live (Hotmail)==  Microsoft livehas issues with external systems like Beds24 sending email and can block mails, we cannot recommend this system, use at your own risk Mail Server: smtp.live.com OR smtp-mail.outlook.com(Check the details from your email service)

'''Set up''' [[Image:outgoing1.png|500px|link=]][[Media:outgoing1.png|view large]] The system can use your own Email address [[Image:outgoing2.png|500px|link= SPF Record =]][[Media:outgoing2.png|view large]] If you see an error message please check *are all entries correct*some systems require authentication. Please see "Trouble Shooting" (below) [[Image:outgoing3.png|500px|link=]][[Media:outgoing3.png|view large]] [[:category:Sub_Account|Sub accounts]] can be used to use different outgoing Email addresses for multiple properties in one account.

== Trouble Shooting == Hotmail and other providers might ask for '''authentication'''. Log into your Email account, check your notifications

what you need to do to let third parties like Beds24 send Emails through your your SMTP server .  '''Emails are not sending''' 1. Check if you outgoing E-mail is working by clicking on "Send Test Email". 2. Check your "Descriptive Sending Email Address", it cannot be a word only. The pop up help for the setting has examples of valid formats.

'''If Emails E-mail are sending but guests do not sending please check receive your "Descriptive Sending Email Address", it cannot be E-mails''' you can use a word onlytool like https://www. The pop up help for mail-tester.com/ to check what the setting has examples of valid formatsproblem might be.