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== Create and manage pending payments ==The option to automatically collect pending payments is only available for customers who use [[Stripe]] via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button. ===Add pending payments===
===Rules for pending payments===
===Manage pending payments===
===View bookings with pending payments===
[[Category:How to]]
[[Category:Payments]]
<div class="heading">Pending Payments</div> ''This page is about the menu BOOKINGS > PENDING PAYMENTS and explains how to create and manage pending payments''
=Create and manage pending payments =Pending Payments==The option to automatically collect pending payments is only available for customers who use [[Stripe]] via Stripe Connect ("Connect to Stripe" button). If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
Pending payments can either be
*added via an [[Auto_Actions#Add_a_pending_payment|Auto Action]]. The auto action will create the pending payment for the bookings which meet the trigger conditions.
*added manually on the "Charges and Payments" tab of the booking. For manually added pending payments you can choose to collect the payment automatically or manually.
*imported as virtual cards from an OTA. To import pending payments go to {{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER and set "Channel Collect Invoice" = Charges and Pending Payments. Then go to the channel settings (for example {{#fas:cog}} (SETTINGS) ->CHANNEL MANAGER->BOOKING.COM/EXPEDIA) and set "Auto Process Virtual Cards" = Yes
In {{#fas:cog}} (SETTINGS) ->PAYMENTS->PAYMENT RULES you can create rules and info codes for pending payments.
When the payment is due, the system checks whether the selected rule applies. If this is the case, the payment is triggered and then the selected info code is added to the "Info" tab of the booking.
If your policy is to NOT collect payments for Cancelled bookings, then you should create a payment rule with Status = All Not Cancelled.
Under "Pending Payments" on the "Charges and Payments tab of the booking you can:
After the payment was collected you will see a status information on the "Info" tab.
Go to BOOKINGS -> PENDING PAYMENTS
