17,122
edits
Changes
Jump to navigation
Jump to search
You will see a row for each channel set the inventory for each channel/date.
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
=== How do I modify or cancel a booking?===
The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).
If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking".
If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.
=== How can I access credit card details?===
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].
=== How do I receive payments?===
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking.
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged.
=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.
=== Can I send different prices for different minimum stays or different numbers of guests?===
The capabilities depend on the channel. Please see the help page for the channels you are using for details.
=== I have multiple properties. How do I set this up? ===
The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*You have linked rates in the channel.
*Your prices are not set up as you expect.
*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.
=== What is pool allotment?===
The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels.
=== Can I send different availability to channels?===
You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.
=== What are contracted rooms or base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
=== Can I send messages to guests in their own language? ===
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'
=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.
=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".
=== Can I have a different invoice for bookings from a certain channel?===
Yes. See [[Invoicees|this help page]] for more information.
=== Airbnb ===
====Who can use the Airbnb API connection?====
All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required.
==== Can I import a listing from Airbnb to Beds24?====
Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].
====Can I connect listings that I am a Co-Host?====
Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
*Ask the host to transfer their account to you.
*Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
**You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
**If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into
====What is the difference between the API connection and the iCal connection?====
Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute.
The API interface can:
*Update instantly
*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb
*Facilitate communication with the guest directly from the booking
*Create listings
*Send content and update content
*Send pictures
*Automatically send availability to Airbnb
*Send prices from Beds24 to Airbnb
The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations.
====I am already listed with Airbnb. Can I connect it?====
Yes. You can connect an existing Airbnb account.
====Can I still use Ical?====
Of course, you can use iCal or API but not both for the same room (remember that iCal has delays and does not transfer prices or detailed booking information).
====Can have requests only?====
By default we only support instant book because it is proven that listings on instant book generate more bookings and have a better ranking.
We strongly recommend to only use instant book but if required we can set individual listings to be bookable on request only. Airbnb only allows listings which are not listed on any other OTA which facilitates instant book to be set to 'Request'. This means if you only want requests from Airbnb you need to disconnect/can not use OTAs/portals like Booking.com, Expedia, Ctrip, Agoda
==== Can I connect more than one Airbnb account? ====
Yes. You can connect multiple Airbnb accounts.
====Can I send special prices to Airbnb?====
Yes. This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.
====If I have a room type with 6 units (i.e. 6 double rooms) do I need a listing for each room?====
No. Beds24 supports room types with Airbnb.
==== Will I receive notifications on new bookings or changes?==
Airbnb will send you a notification for new bookings.
==== Do guests receive a confirmation? ====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
==== Do I have to confirm bookings?====
No. All listings managed via API are activated for instant booking meaning all bookings are confirmed. You have the option to cancel bookings if required in the Airbnb extranet.
==== How can I communicate with guests?====
You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system
==== How will I get paid?====
The channel charges the guest and pays you via bank transfer or Paypal.
==== Can guests modify bookings?====
==If a guest modifies a booking you will receive an Email from Airbnb. If you agree to the modification Beds24 will import the modification.
==== Can agencies use the API connection?====
Yes. You can connect to multiple Airbnb host accounts.
====Can I send several languages?====
Yes.
====Can I connect dorms?====
Yes, Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS
===Booking.com ===
====Will I receive notifications on new bookings?====
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
====Do guests receive a confirmation?====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
===='How do I modify or cancel a booking?====
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.
====How can I access credit card details?====
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
====How do I add a promotion or special price?====
You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.
====How do I add extra costs or fees?====
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
====I have multiple Booking.com hotel ids. How do I set this up?====
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
====I have multiple Booking.com accounts. How do I set this up?====
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
====Why did a booking not import?====
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
====Why is the price for the booking wrong?====
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
====What are contracted rooms?====
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
====What do I do when I have a no show?====
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
====What do I do when a guest provides an invalid credit card number?====
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.
===='I originally set my connection as a one-way connection, now I want a two-way connection====
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
== Currencies ==
