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Your account fees are billed in € but The new responsive version of the booking page allows you to use a currency converter. We currently use live data from the europeanexchange.org for currency conversion. '''What if the Booking Channel use a different currency than my currency, can pay I convert the currency in any mayor Beds24?''' When you are using booking channels which require a different currency according than your standard currency you can add a multiplier to prices to convert to the current exchange ratea different currency. '''In which currecy can I pay for my Beds24 account?'''
We currently use live data from Your account fees are billed in € but you can pay in any mayor currency according to the europeanexchange.orgcurrent exchange rate.
Signing '''Do I have full access to Beds24 with the Free Trial?''' Yes, signing up for the free trial opens a fully functional account.
You '''Can Guests login to Beds24 to see their bookings?''' Yes, you can give guests the option to view and cancel bookings but not change them. '''Can guests make payments for the bookings?''' Yes, you can send an email with a link to their bookings, for your guests to make a payment.
You '''Can more than one person login at a time to my Beds24 account?''' Only one person can use the login at a time, if you need multiple users, then you can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. '''Is there a charge for multiple logins?''' Yes, please see you rown the billing section in your Account for details. '''Can I limit the access rights of my staff?''' Yes, you can specify the access rights to each user, you can choose from default roles(e.g. admin, backoffice, reception, cleaner) or create your own roles. '''Can I limit what a user can see in the bookings?''' Yes, you can limit the access rights to a login and then you can HIDE additional options within the system. '''Can I give my cleaner access to view the bookings, but stop them from seeing the prices and personal data of the guest?''' Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
== Currencies ==
'''Can I use multiple currencies in Beds24?''' You can set the system to use one master currency. The new responsive version of the booking page allows you to use a currency converter. If you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency.
If you are using multiple properties you can set a different currency for each.
== Payment Collection and Payment Gateways==
'''Can I collect payments from my Guests?'''
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service you will need an account with the payment gateway you want to use. Beds24 charges a small per transaction fee and the payment gateway will charge their fees.
All the payment gateways we connect to are fully PCI DSS compliant.
Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
The payment collection fee's only apply to payment collection from guests using the direct booking page.
'''Can I send a payment request to my guests ?'''
Yes, you can setup an automated email to your guests requesting payment for their bookings.
'''What happens if the Customer Credit Card is rejected ? '''
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
== Documentation ==
'''Is there documentation in Beds24?'''
The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page
When you click on the FUNCTIONS button in the top left you will find links to commonly used functions.
Beds24 has setup wizards: https:/www.beds24.com/wizard/index.php?lang=en
They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.
There are also tutorials and videos showing you how to do the set up: https:/wiki.beds24.com/index.php?title=Main_Page
== Email Address ==
'''How can I change my email address?'''
You can change your Administrator Email Address by going to Settings > Account > Account Access.
== Fees ==
'''What are the fees for using Beds24?'''
With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used.
You can find detailed information and a [http://www.beds24.com/pricing.html calculator] on our website to calculate the monthly fee for your set up.
'''Where can I see my fees?'
Login in to the system and go to Account > Billing
'''Are there charges for payment collections?'''
Yes, please see the section on Payment Collection/Payment Gateways.
== Facebook ==
'''Can Beds24 connect to Facebook?'''
Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook page.
== Free Trial==
You may use this account to test all the functionality of the system for free.
The trial period is 14 days, after this period expires, a payment is required to continue using the account.
Payments can be made in SETTINGS-ACCOUNT-BILLING.
== Guest Login ==
== Google Analytics / Tracking==
'''Can Google Analytics be installed on Beds24?'''
Yes, you can install Google Analytics on you booking page.
== Help / Training==
'''Does Beds24.com provide training?'''
Beds24.com has extensive training/help, you can access the relevant HELP for each area of BEDS24.com by clicking the HELP button in the top right menu. Where you see (?) for a setting, click (?) for context help.
== Import Data / Connect to other Systems /API ==
'''Can I import bookings from another system?'''
If you need to import bookings into Beds24 you can use a csv via our API (https://www.beds24.com/api/). For some channels we can try to import bookings.
The API can also be used to import/export other data, connect to third party systems or to build your own application.
'''Can I import bookings from the Booking Channels/OTAs?'''
Yes, once mapped to Beds24.com, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.
== Icons ==
== Languages ==
'''What languages does Beds24.com support?'''
The backend is English, German partially in Spanish, and we can offer customer support in English and German.
The booking page where guest can make their bookings is available in 31 34 languages (Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese(simplified), Chinese (traditional),, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish). If the booking page does not currently support your language we can look into adding it if you help us with the translation.
Hosts can choose to activate one or more languages to give guests the option to book in their own language.
'''What languages does Beds24.com provide for customer support?'''
We can offer customer support in English and German.
'''Is it possible to add languages to the Booking Page?'''
If the booking page does not currently support your language we can look into adding it if you help us with the translation.
'''Can I send messages to the guest in their language?'''
Yes, go to SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).
'''Can I import the language of the guest?'''
It is not possible to import the language of the guest, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to SETTINGS -> CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.
Default Language selected in SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.
== Messaging and Notifications ==
== Mobile ==
'''Is there a mobile version of Beds24?'''
The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perform all actions from your smart phone or tablet it you need to. You have the option to set up a special dashboard to use from mobile devices.
With Beds24 you can manage multiple properties in one account. You have the option to create subaccounts with individual logins for each property. The subaccounts can have their own login with full access (read and write) or limited access (read only).
The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.htmhtml
We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.
== Multiple Users ==
== Pictures ==
== Private Label ==
The private label option allows you to use your own subdomain for your booking page (bookings.mywebsite.com).
== Proposal / Quote ==
'''Can I send a a proposal or quote to a guest?'''
Yes. Please use [[Proposal_or_quote|these instructions]].
== Rates/Prices ==
== Reports ==
'''Can I run reports of my bookings from Beds24?'''
The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. You also have the option to create custom reports. All reports can be saved as .csv files. Custom reports are also available for download as Excel or pdf files.
'''Can I create my own reports in Beds24?'''
Yes, you can create custom reports in your account.
'''I have created a Report in the Master account, can I make this available in my sub accounts?'''
Yes, you can Clone reports from one account to another.
'''Can I email a report to my Clearners'
Yes, you can download the report to your PC and then email to your clearner.
'''Is it possible to automate reports and send to my email address?'''
No, this is currently not possible, you will need to run the report and download to your pc, then email the report as an attachment.
'''Can I run financial reports for all my bookings?'''
Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to create custom reports.
== Setup and Customisation ==
