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Yes, the new responsive version of the booking page allows you to use a currency converter.
If you are using multiple properties you '''In which currecy can set a different currency I pay for each. Your my Beds24 account fees are billed in € but you can pay in any mayor currency according to the current exchange rate. ?'''
We currently use live data from Your account fees are billed in € but you can pay in any mayor currency according to the europeanexchange.orgcurrent exchange rate.
The If you use Stripe as payment collection fee's only apply gateway you can choose to payment collection from guests using send credit cards supplied by all channels directly to Stripe where the direct booking pagecards can be validated and charged.
'''Can I use multiple currencies in Beds24?'''
You can set the system to use one master currency. If you are using multiple properties you can set a different currency for each. The new responsive version of the booking page allows you to use a currency converter. We currently use live data from the openexchangerates.org for currency conversion.
'''What if the Booking Channel use a different currency than my currency, can I convert the currency in Beds24?'''
When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency.
== Payment Collection and Payment Gateways==
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service you will need an account with the payment gateway you want to use. Beds24 charges a small per transaction fee and the payment gateway will charge their fees.
All the payment gateways we connect to are fully PCI DSS compliant.
Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
'''Can I send a payment request to my guests?'''
Yes, you can setup an automated email to your guests requesting payment for their bookings.
'''What happens if the Customer Credit Card is rejected ? '''
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
== Documentation ==
'''How can I change my email address?'''
You can change your Administrator Email Address by going to Settings SETTINGS -> Account ACCOUNT - > Account AccessACCOUNT ACCESS.
You can change your Property Email Address by going to Property Email Address in Settings inSETTINGS -> Properties PROPERTIES > Description > DESCRIPTION "Email".
== Fees ==
You may use this account to test all the functionality of the system for free.
The trial period is 14 days, after this period expires, a payment is required to continue using the account.
Payments can be made in SETTINGS-ACCOUNT-BILLING.
== Guest Login ==
The backend is English, German partially in Spanish, and we can offer customer support in English and German.
The booking page where guest can make their bookings is available in 31 34 languages (Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese(simplified), Chinese (traditional),, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish). If the booking page does not currently support your language we can look into adding it if you help us with the translation.
Hosts can choose to activate one or more languages to give guests the option to book in their own language.
If the booking page does not currently support your language we can look into adding it if you help us with the translation.
'''Can I send messages to the guest in their language?'''
Yes, go to SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).
'''Can I import the language of the guest?'''
It is not possible to import the language of the guest, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to SETTINGS -> CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.
Default Language selected in SETTINGS -> BOOKING PAGE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.
== Messaging and Notifications ==
With Beds24 you can manage multiple properties in one account. You have the option to create subaccounts with individual logins for each property. The subaccounts can have their own login with full access (read and write) or limited access (read only).
The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.htmhtml
We do not have a way to automatically split payments or calculate commission. You could collect the deposit from the guest (your commission) and the property collects the balance when the guest arrives.
== Multiple Users ==
== Cancel Account==
You can cancel your account in Settings SETTINGS -> Account ACCOUNT > BillingBILLING.
