2,864
edits
Changes
Jump to navigation
Jump to search
The If you use Stripe as payment collection fee's only apply gateway you can choose to payment collection from guests using send credit cards supplied by all channels directly to Stripe where the direct booking pagecards can be validated and charged.
The new responsive version of the booking page allows you to use a currency converter.
We currently use live data from the europeanexchangeopenexchangerates.org for currency conversion.
'''What if the Booking Channel use a different currency than my currency, can I convert the currency in Beds24?'''
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
To use this service you will need an account with the payment gateway you want to use. Beds24 charges a small per transaction fee and the payment gateway will charge their fees.
All the payment gateways we connect to are fully PCI DSS compliant.
Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account.
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channel handles them according to their rules/your account settings. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
'''Can I send a payment request to my guests?'''
Yes, you can setup an automated email to your guests requesting payment for their bookings.
'''What happens if the Customer Credit Card is rejected ? '''
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
For other channels you will need to contact them and report the card as invalid.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
== Documentation ==
'''How can I change my email address?'''
You can change your Administrator Email Address by going to Settings SETTINGS -> Account ACCOUNT - > Account AccessACCOUNT ACCESS.
You can change your Property Email Address by going to Property Email Address in Settings inSETTINGS -> Properties PROPERTIES > Description > DESCRIPTION "Email".
== Fees ==
== Cancel Account==
You can cancel your account in Settings SETTINGS -> Account ACCOUNT > BillingBILLING.
