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You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. You can export all bookings and process the data e.g. add to your mailing lists.
If this is left blank a default description consisting of the room name, check in and check out dates [ROOMNAME1] [FIRSTNIGHT] - [LEAVINGDAY] will be used.
'''Can I change the booking status of bookings?'''
The booking status are defined, it is not possible to change the status.
You can set the system to use one master currency.
If you are using multiple properties you can set a different currency for each. If you need to manage bookings in another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it. For more information on the invoice invoicee function please see [[here|Invoicees]].
'''What if the Booking Channel use a different currency than my currency, can I convert the currency in Beds24?'''
When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the channel HELP page for the specific instructions.
'''In which currecy currency can I pay for my Beds24 account?'''
Your account fees are billed in € but you can pay in any mayor currency according to the current exchange rate.
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged.
Once the guest credit cards have been sent to STRIPE you can use auto actions to collect the payments. Go to Settings > Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.
'''Can I send a payment request to my guests ?'''
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment GatewaysGateway.
'''What happens if the Customer Credit Card is rejected ? '''
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.
It is also possible to select to Auto Report invalid cards to Booking.com, go to Settings > Channel Manager and select the appropriate option for Booking.com.
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
'''Can I auto report Invalid cards to Booking.com?'''
Yes, go to Settings > Channel Manager and select the option next to Booking.com options.
== Documentation ==
You can change your Administrator Email Address by going to SETTINGS -> ACCOUNT - > ACCOUNT ACCESS.
You can change your Property Email Address by going to Property Email Address inSETTINGS in SETTINGS -> PROPERTIES > DESCRIPTION "Email".
== Fees ==
The trial period is 14 days, after this period expires, a payment is required to continue using the account.
Payments can be made in SETTINGS-> ACCOUNT-> BILLING.
== Guest Login ==
'''Can Google Analytics be installed on Beds24?'''
Yes, you can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings
Beds24 also has a built in logging system which will give you information on the activities on your booking page and where a booking originated from.
The backend is English, German partially in Spanish, and we can offer customer support in English and German.
The booking page where guest can make their bookings is available in 36 languages (Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional),, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, and Turkish). If the booking page does not currently support your language we can look into adding it if you help us with the translation.
Hosts can choose to activate one or more languages to give guests the option to book in their own language.
== Messaging and Notifications ==
'''E-Mail'''
You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS and click HELP (top right menu) for instructions and examples. You can export all bookings and process the data e.g. add to your mailing lists. We have an integration with MailChimp for news letters, go to SETTINGS-> APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions. Bookings through OTA´s except VRBO/Homeaway will be confirmed directly through the OTA not from Beds24. VRBO/Homeaway do not send confirmation messages. They require these to be sent from Beds24. The confirmation message you have set up in SETTINGS->GUEST MANAGEMENT-> CONFIRMATION MESSAGES will be sent to the guest.
== Mailings ==
Guest information and contact details can be downloaded to be imported into external mailing lists.
We have an integration with MailChimp for news letters, go to SETTINGS-> APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.
== Mobile ==
== Multiple Properties / Agency Functions ==
With Beds24 you can manage multiple properties in one account. You have the option to create subaccounts sub accounts with individual logins for each property. The subaccounts can have their own login with full access (read and write) or limited access (read only).
The agency search page allows guests to search for availability by criteria you define and book directly online. For a simple example please look here: https://www.beds24.com/demo/agency-online-reservation-system.html
