Changes

=== Can bookings be moved between roomsor rentals? ===

Yes, Bookings can be changed or moved to another room or rental if required.

There are a few options :-* The New Calendar has a drag-and-drop function which will allow you to quickly change the room or rental assignment. * Go to Bookings > Grid and use the drag-and-drop function which will allow you to quickly change the room or rental assignment.* Open the booking and go to the Summary tab, then change the room/unit and click SAVE.

=== Can I (owner) cancel You can change the status of of direct bookings? ===within Beds24 form the "Summary" tab.

Yes, you can change the status of bookings within Beds24.com. Bookings from Channels should channels have to be be cancelled within at the Channel channel and modifications/cancellations will then be imported into Beds24.  Open For Booking.com and Expedia you can request the channel to cancel the booking and go to Summary tab and change directly from the STATUSbooking in Beds24.

Yes, you can provide guests the option to view and cancel direct bookings but not change them. Go to {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT -> GUEST LOGIN and click HELP for instructions.

=== Can Do you support group bookings be grouped together? ===

Yes. If your guests book multiple rooms, you /rentals a group booking is created. You can also manually 'Groupgroup' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.

You Flags can set also be automatically applied via Auto Action which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions up in {{#fas:cog}} (if requiredSETTINGS)GUEST MANAGEMENT > AUTO ACTIONS.

Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING QUESTIONS === Can I set a cut off time for bookings? ===Yes, you can identify set a cut-off time for same day bookings, this will be used for same day bookings and will close the Standard Questions and define any additional questions in Custom Questionsinventory at a channel when the time has passed.

=== How can I change the details in the first line of Go to {{#fas:cog}} (SETTINGS) PROPERTIES > BOOKING RULES > SAME DAY BOOKING CUT OFF and select the Charges & Payments and/or Invoice tab of a booking? ===time required.

=== Can I change Beds24 can be integrated into any website. Adding a booking widget to a website requires pasting some html code we provide to the booking status? ===source code. This will work with any system as long as you can access the source code.

===Can I customize the booking page?===The Beds24 booking status are defined, it page is fully customisable. The innovative design of the new responsive version lets you not possible only change colors but also define which content you want to change display where on the statusform.. You can also customize colors and fonts and you can even apply your own CSS styles.

Flags === How can be used I create a website connected to flag bookings that require special attentionmy Beds24 account? ===With the integration to Rezintel you can create a website with the data you have in Beds24.

The flag text is displayed with the other booking fields within the control panel and the Go to [FLAGhttps://wiki.beds24.com/index.php/Rezintel_Website_Builder here] template variable can be used to display this text as "hovertext" when the mouse cursor is positioned over the flagged booking in the Calendar view. for more details

Flags can also be automatically applied via Auto Action which === Can I use the booking engine with my own domain?===Yes. The Private Label booking page option allows you can set up in {{#fas:cog}} to use your own domain e.g. bookings.mydomain.com (SETTINGSinstead of beds24.com) GUEST MANAGEMENT->AUTO ACTIONSfor an additional fee.

We synchronise with over 60 booking channels and are preferred/premium partner with Booking.com, Airbnb and VRBO/Homeaway Group and Elite partner with Expedia. For a complete list of connected channels please see www.beds24.com/channel-manager.html.  We have a two way XML connections API connection with major booking all mayor channels so Beds24.com can export inventory and prices and import bookings and modifications to bookings instantly and for some also send content like descriptions and pictures and can even create accounts with the channels.  You can find details for each connected channel [[Channel_Manager_Capabilities|here]].

=== What is the difference between API/XML Connection and iCal Connection? ===

API/XML - Beds24.com can export inventory and prices and import bookings and modifications to bookings.To some channels we can also send pictures and descriptions.

iCal - Beds24.com can export availability and blocked dates, import bookings (summary information), the capabilities of the connection depend on the channel.

Yes, if required you can set different rates prices for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.

Yes, you can setup different rates prices for a Channel and/or you can use a Price Multiplier to change your Rates/Daily Price prices for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information. === Can I send different inventory/availability to different channels? ===  Yes, once you have setup the connection to a channel, then you can manage the inventory in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > CHANNEL INVENTORY.  You will see a row for each channel set the inventory for each channel/date. === Will I receive notifications on new bookings?=== After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead. === Do guests receive a confirmation? === The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions. === How do I modify or cancel a booking?===The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24). If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking". If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel. === How can I access credit card details?=== Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]]. === How do I receive payments?=== Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged. === How do I add a promotion or special price?=== Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.  === Can I send different prices for different minimum stays or different numbers of guests?=== The capabilities depend on the channel. Please see the help page for the channels you are using for details. === I have multiple properties. How do I set this up? ===The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us. === What to do when I receive an overbooking?=== *Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates. *Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.  If you can not see a problem in your set up send us a support ticket with the booking numbers and dates. === Why did a booking not import?=== *Check if the room for which you received the booking is properly mapped.  If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made. === Why is the price for the booking wrong?=== *A special offer set up in the channel may have reduced the price the channel manager sent.*You have linked rates in the channel.*Your prices are not set up as you expect.*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices. === What is pool allotment?=== The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels. === Can I send different availability to channels?=== You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year. === What are contracted rooms or base allocation? ===This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.  === What do I do when I have a no show?=== To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required. === Can I send messages to guests in their own language? ===Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used. === I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount' === The Channels collect payments on my behalf at the time of booking, how can I see this? ===Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking. === How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking". === Can I have a different invoice for bookings from a certain channel?=== Yes. See [[Invoicees|this help page]] for more information. === Airbnb =======Who can use the Airbnb API connection?====All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required. ==== Can I import a listing from Airbnb to Beds24?====Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].  ====Can I connect listings that I am a Co-Host?====Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are: *Ask the host to transfer their account to you.*Your hosts make the connection between their Airbnb accounts and Beds24 themselves''' **You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts. **If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into ====What is the difference between the API connection and the iCal connection?====Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute.  The API interface can:*Update instantly*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb*Facilitate communication with the guest directly from the booking*Create listings*Send content and update content*Send pictures*Automatically send availability to Airbnb*Send prices from Beds24 to Airbnb

The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations. == Currencies =====I am already listed with Airbnb. Can I use multiple currencies in Beds24connect it? ====Yes. You can connect an existing Airbnb account.

You ====Can I still use Ical?====Of course, you can set use iCal or API but not both for the system to use one master currencysame room (remember that iCal has delays and does not transfer prices or detailed booking information).

If you are using multiple properties you can set a different currency for each. If you need to manage bookings in another currency than your ====Can have requests only?====By default currency you can create an "invoicee" for the additional currency and assign the charges we only support instant book because it. For is proven that listings on instant book generate more information on the invoicee function please see [[here|Invoicees]]bookings and have a better ranking.

The new responsive version of the booking page allows you to use a currency converter==== Can I connect more than one Airbnb account? ====Yes. You can connect multiple Airbnb accounts.

We currently use live data from the openexchangerates====Can I send special prices to Airbnb?====Yes.org for currency conversionThis [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.

=== What if the Booking Channel use =If I have a different currency than my currency, can room type with 6 units (i.e. 6 double rooms) do I convert the currency in Beds24need a listing for each room? ====No. Beds24 supports room types with Airbnb.

When == Will I receive notifications on new bookings or changes?==Airbnb will send you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the channel HELP page notification for the specific instructionsnew bookings.

=== In which currency can I pay for my Beds24 account= Do guests receive a confirmation? ====The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.

Your account fees ==== Do I have to confirm bookings?====No. All listings managed via API are billed activated for instant booking meaning all bookings are confirmed. You have the option to cancel bookings if required in € but you can pay in any mayor currency according to the current exchange rateAirbnb extranet.

== Payment Collection and Payment Gateways===== Can How can I collect payments from my Guestscommunicate with guests? ====You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system

You can use Beds24 to receive deposit payments with ==== How will I get paid?====The channel charges the booking guest and pays you via bank transfer or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.

To use this service ==== Can guests modify bookings?======If a guest modifies a booking you will need receive an account with the payment gateway Email from Airbnb. If you want agree to usethe modification Beds24 will import the modification.

All ==== Can agencies use the payment gateways we API connection?====Yes. You can connect to are fully PCI DSS compliantmultiple Airbnb host accounts.

Alternatively you can securely collect credit card details and process the payment through your own bank or merchant account====Can I send several languages?====Yes.

Beds24 is not involved in deposit collections ====Can I connect dorms?====Yes, Airbnb supports dorms. See this page for bookings from booking channelsthe settings:- https://wiki. Each booking channel handles them according to their rulesbeds24.com/your account settingsindex. php/Airbnb_DORMS

If ===Booking.com =======Will I receive notifications on new bookings?====After you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where activate the channel manager the cards can be validated and chargedchannel will stop sending notifications. You will receive them from Beds24 instead.

Once ====Do guests receive a confirmation?====The channel confirms the booking with the guest credit cards have been . Beds24 will not sent a confirmation message. If you want to STRIPE send one as well you can use auto actions to collect the payments. Go to Settings > Guest Management > set up an Auto Actions and click HELP (top right menu) for instructions and examplesAction Email.

=== Can ='How do I send modify or cancel a payment request to my guests booking? ====Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.

YesIf for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can setup an automated email to your guests requesting payment for their bookingsset "Allow Channel Modifications" = No ("Details" tab of the booking"). See If you have changed the details in the HELP page for the Payment Gatewayroom you can set "Allow Channel Modifications" = All except room changes.

=== Can guest pay with Bitcoin=How can I access credit card details? ====YesThis is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking. You can collect bitcoin payment via Bitpaycom rep if this is occurring and you require this information to always be sent.

=== What happens if the Customer Credit Card is rejected =How do I add a promotion or special price? ====You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.

If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will ====How do I add extra costs or fees?====Extra Costs, e.g. tax, cleaning fee, service charge can be added to the Info tab of set directly in the bookingchannels extranet.

If the booking was from ====I have multiple Booking.com then you hotel ids. How do I set this up?====The system can use the Blue button handle multiple properties in the 'Detail Tab' to Report an Invalid card to one account. Each Booking.com and they will request a new card from the guesthotel requires one property in Beds24.

====I have multiple Booking.com accounts. How do I set this up?====The system can handle multiple properties in one account. It is also possible to select to Auto Report invalid cards to doesn't matter whether the Booking.com, go to Settings > Channel Manager and select the appropriate option for properties are in different Booking.com accounts. Each Booking.comproperty still requires one property in Beds24, though.

If it was ====Why did a virtual card Stripe might have rejected it because it was booking not yet valid. In this case import?====*Check if the room for which you can send it again on check-in day also via the "Details" tab of received the bookingis properly mapped.

For other channels If you will need to contact them can not see a problem in your set up send us a support ticket with the booking number and report the card as invaliddate the booking was made.

If ====Why is the price for the booking is wrong?====*A special offer set up in the future, then channel may have reduced the invalid credit card details will be stored in Beds24price the channel manager sent.*Your prices are not set up as you expect.

=== Can I auto report Invalid cards to Booking.com=What are contracted rooms? ====This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.

Yes, go to Settings > Channel Manager and select the option next ====What do I do when I have a no show?====To report a no show to Booking.com optionsopen the booking and click the button in the "Details" tab.

== Documentation ==What do I do when a guest provides an invalid credit card number?====Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.

=== Is there documentation If you use Stripe you can set in Beds24? ==={{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.

The start page of ===='I originally set my connection as a one-way connection, now I want a two-way connection====You will need to disconnect your connection with Beds24 in the support wiki has links to many common questions: https://wiki.beds24Booking.com/indexextranet and then initiate the connection with two-way connection.php/Main_Page

There is also a search function which == Currencies =====Can I use multiple currencies in Beds24? ===You can be used set the system to search for other topicsuse one master currency.

When If you click are using multiple properties you can set a different currency for each. If you need to manage bookings in another currency than your default currency you can create an "invoicee" for the additional currency and assign the charges it. For more information on the FUNCTIONS button in the top left you will find links to commonly used functionsinvoicee function please see [[here|Invoicees]].

Beds24 has setup wizards: https://beds24The booking page allows you to use a currency converter.com/wizard/indexWe currently use live data from the openexchangerates.org for currency conversion.php?lang=en

They are designed to introduce === What if the system and guide you through Booking Channel use a different currency than my currency, can I convert the setup process. The wizards open your control panel and booking page currency in wizard mode. Login with your username and password and follow the steps.Beds24? ===

There When you are also tutorials and videos showing using booking channels which require a different currency than your standard currency you how can add a multiplier to prices to convert to do a different currency. Check the set up: https:/wiki.beds24.com/indexchannel HELP page for the specific instructions.php?title=Main_Page

== Email Address = In which currency can I pay for my Beds24 account? ===

=== How Your account fees are billed in € but you can I change my email address? ===pay in any mayor currency according to the current exchange rate.

You === Is there documentation in Beds24? === Of course. The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page There is also a search function which can change your Property Email Address by going be used to search for other topics. There are also links to tutorials and videos showing you how to Property Email Address in {{#fas:cog}} (SETTINGS) PROPERTIES > DESCRIPTION "Email"do the set up.

With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms /rented units set up plus fees for the services which are used.

Yes, please see === My business is seasonal. How will this work? ===We can hibernate your Beds24 account when you don't need it. You will have read-only access but no bookings will import and all automated functions will stop working. While hibernating you only pay a holding fee equal to the section on Payment Collection/Payment Gatewaysmonthly basic fee.

=== Can Does Beds24 connect to support bookings from Facebook? ===

Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook page.  Go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE-> BOOKING WIDGETS -> FACEBOOK APP and for more details click HELP (top right menu)information see [Facebook_App|here].

Beds24Yes.com has a forum used by other Beds24.com users (http://forum.beds24.com) You can access the Forum from your Beds24 control panel, click on SUPPORT and then on the Forum link (top right menu).

Payments can be made in S{{#fas:cog}} ===What happens after the free trial is over?===Accounts are automatically converted to regular Beds24 accounts so if you want to continue using Beds24 you will have all your settings. All you need to do is to keep your account balance positive. We accept payments via all common payment methods including credit card, bank transfer, money transfer (SETTINGSany currency) ACCOUNT -> BILLING, PayPal, Apple Pay, Google Pay.

== Help / Support / Training===== What level of support can I expect from Beds24? === Beds24 is designed as a self-service system. Information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Wiki with search function, links to videos and tutorials [https://wiki.beds24.com Wiki]*Context sensitive help - click on HELP at the top right of any page for information about the page. A click on the ? icons next to each setting opens context help with information about the setting.*Setup wizards: https://beds24.com/wizard/index.php?lang=en They are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode. Login with your username and password and follow the steps.*When you click on the SUPPORT button in the top and then click on 'Functions' you will find links to commonly used functions.*You can reach out to our support team at any time via our ticket support system. This allows the support team see your settings and support you efficiently.

=== Does Our fees do not include telephone support. This way we can offer the best possible price to users who set up Beds24themselves. For users who prefer phone support we cooperate with [https://wiki.beds24.com provide training/index.php? title===Partners partners] who offer professional help for a fee.

=== Does Beds24.com has extensive provide training/help? ===Yes, you can access we offer regular webinars on how Beds24 works and on specific functions which are also available on demand. Links to the relevant HELP for each area of BEDS24recordings and to tutorials are available here: https://wiki.beds24.com by clicking the HELP button in the top right menu/index. Where you see (php?) for a setting, click (?) for context help.title=Main_Page

There is are also setup wizards that you can access from this page: https://beds24.com/wizard/index.php?lang=enThey are designed to introduce the system and guide you through the setup process. The wizards open your control panel and booking page in wizard mode.

They are designed Paid Training - We also offer Zoom or Skype training sessions for a fee in which we help you set your account up. Send a Support ticket to introduce request the system training and guide you through access to the setup process. The wizards open your control panel and calendar to booking page in wizard modea suitable slot.

There are also tutorials and videos showing you how to do the set up: https://wiki.beds24.com/index.php?title=Main_Page= Import Data==

When === Can I import bookings from the Booking Channels/OTAs? ===Yes, once mapped to Beds24, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you click on can use the FUNCTIONS button in CSV API to import existing bookings. Please check the top left you will find links HELP page for the Booking Channel to commonly used functionssee the Capabilities.

=== What languages does Beds24.com support? ===

The booking page where guest can make their bookings is available in 37 39 languages (Armenian, Arabic, Bahasa Indonesia, Bulgarian, Burmese, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese). If the booking page does not currently support your language we can look into adding it if you help us with the translation.

=== What languages does Beds24.com provide for customer support? ===

We can offer customer support in English and German.

Yes, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).

=== Can I import the language of the guestfor bookings from channels? ===

It is not possible to import For direct bookings the language of the guestbooked in is applied. Normally channels do not send language information, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.

Default Language selected in {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES will be used if the guest language is blank or you do not have a message in the guest language.

=== E-Mail Can I send automated and/or manual Emails? ===

You can export all bookings and process the data e.g. add to your mailing lists. === Does Beds24 have messaging integrations with Channels? ===With Airbnb, Booking.com, and VRBO we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the channel's messaging system.

We have an integration with MailChimp for news letters, You can view messages from the Control Panel 'Messages' or when you open the booking and go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructionsthe Messages tab.

VRBO/Homeaway do not send confirmation messages. They require these You can change your Administrator Email Address by going to be sent from Beds24. The confirmation message you have set up in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENTACCOUNT -> CONFIRMATION MESSAGES will be sent to the guestACCOUNT ACCESS.

Guest information and contact details can also be downloaded to be imported into external mailing lists. We have an integration with MailChimp for news letters, go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS-> MAILCHIMP and click HELP (top right menu) for instructions.

But by nature the functionality of an app is limited. User research shows that an app could never can not meet the flexibility and the the power Beds24 customers are used to. Therefore our control panel is responsive and accessible via a browser from any mobile device. We provide a mobile dashboard which links to more special mobile pages and access to all other Beds24 functions.

Our control panel is responsive and accessible via a browser from any mobile device. We provide mobile dashboard which links to more special mobile pages and access to all other Beds24 functions. This allows you to perform all actions from your smart phone or tablet it if you need to.

== Pictures Payment Collection==The new responsive === Can I collect payments from my Guests? ===Beds24 integrates with leading payment providers. You can choose your preferred provider from a number of integrated payment and collect funds directly into your account without any additional fees from Beds24. Integrated payment gateways are Stripe, Paypal (which also allows credit card payments), Stripe, Agodapay , Authorize.Net, Globalpayments, asiapay, pesopay, siampay, paydollar, and Bitpay.  To use this service you will need an account with the payment gateway you want to use.  ===Can I collect payments for bookings from the booking page allows up ?===Yes. You can use Beds24 to receive deposit for full payments a the time of the booking. You can also send payment requests for payments which are due later.  ===How can I collect payments from channels?===If the payment is not collected by the channel you can send payment requests for payments to 5 pictures per guests.  Many OTAs including Booking.com, Expedia, Agoda, provide virtual credit cards (VCC) for the property plus up to five pictures per room collect payments. Via Stripe you can automatically charge virtual cards when the payment is due.  If channels send you the guests credit card and offeryou use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Once the guest credit cards have been sent to Stripe you can use auto actions to collect the payments. Go to {{#fas:cog}} (SETTINGS) Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.  ===Is payment collection PCI DSS compliant?===All the payment gateways we connect to are fully PCI DSS compliant. === Can I send a payment request to my guests ? ===Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway. ===Can I collect credit card details?===You can securely collect credit card details and process the payment through your own bank or merchant account. If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels directly to Stripe where the cards can be validated and charged. Due to the European Unions enforcement of strong customer authentication (SCA) collecting credit card details is not a reliable method to secure a booking any more. We recommend European customers to use payment requests instead.  === Can guest pay with Bitcoin? ===Yes. You can collect bitcoin payment via Bitpay.  === What happens if the Customer Credit Card is rejected ? === If you have setup your account to send the credit card details to Stripe then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.  If the booking was from Booking.com then you can choose to auto report invalid cards to Booking.com or use the button in the 'Detail Tab' to Report an Invalid card to Booking.com and they will request a new card from the guest.  If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.  For other channels you will need to contact them and report the card as invalid.  If the booking is in the future, then the invalid credit card details will be stored in Beds24.

By default the adaptive version of the booking page allows for one picture per unit but you can add a Woo slider which will let you display multiple pictures. If you are comfortable working with HTML you can also add multiple pictures directly=== Can I auto report invalid cards to Booking.com? ===

Go Yes. You can do this directly from the booking. == Pictures ==The responsive booking page allows up to {{#fas:cog}} (SETTINGS) BOOKING ENGINE-> PICTURES 5 pictures per property plus up to five pictures per room/rental and click HELP (top right menu) for instructionsoffer. You can choose to show one picture or picture sliders.

== Open API ===== Does Beds24 have an open API? ===Yes, please go . We have an open API which our customers can use to {{#fas:cog}} (SETTINGS) BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructionsintegrate their own systems.

== Own Branding / Private Label ==

Yes, The private label option allows you to use your own subdomain for your booking page bookings.mywebsite.com (instead of beds24Beds24). == Owner Portal =====Does Beds24 have an owner portal ===Yes. You can create Sub Accounts for owners for which you can restrict access so they have only access to the information and reports you allow them to see.com)A good starting point is the owner role or create your own roles.

== Rates/Prices ==Beds 24 offers the most flexible pricing and discount options. Simple or complex pricing structures can be created according to seasonality, occupancy, minimum stays, maximum stays, booking time (e.g. last minute).

You can === Can we offer last-minute or early bird prices? ===Yes. In Daily Prices/Fixed Prices use the Min Stay until Checkin to set a simple or refined rate structure based prices for 'early bird pricing'.For example on seasons, occupancies, minimum/maximum stays, time a setting of booking (e0 will allow this price to be booked for tonight.g. last minute)A setting of 3 means this price is only available at least 3 days before the check-in date.

In Daily Prices/Fixed Prices use the Max days in advance to set prices for 'last-minute pricing'. For help, with example a setting prices please go of 365 will allow this price to be booked up to a year in advance. A setting of 7 means this price is only available one week before the Prices section: https://wiki.beds24.com/indexfirst night of the booking.php?title=Main_Page

=== Can I send occupancy pricing to OTAs/Channelswe have different prices for different days of the week? ===Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date in the Calendar.

=== Can offer prices for different occupancies? ===Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details, . Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

== Reports =Do you support dynamic pricing? ===Yes. You can adjust the prices easily directly in the Calendar or use a multiplier to adjust all prices of a day.

The system includes a range of predefined reports including We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue reports, arrivals, departures, invoices, occupancy management tools and and current guests. You also have the option prices they calculate automatically to create custom reportsBeds24. All reports can be saved as Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS.csv files. Custom reports are also available Then click HELP (top right menu) for a list and then click on the Service for download as Excel or pdf filesmore informaiton.

=== Can I create my own reports in Beds24show prices for more than 1 year? ===Yes. The prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today.

YesTo send up to 2 years data to the channels, you can create custom reports in your accountgo to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years.

=== Can I have created a Report in the Master account, can I make this available in my sub accountscharge for optional extras? ===

Yes. For your booking page, you can Clone reports from one use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account to another.

=== Can I email a report For the Channels, it is possible to my Clearners?=== send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.

=== Is it possible to automate Can I run reports and send to of my email addressbookings from Beds24? ===The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests.

Yes, you can use Go to the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES > ROUTINE, Control Panel and click HELP (top right menu) for instructionsREPORTS then select Standard reports from the drop down list. You also have the option to create your Custom reports.

=== Can I run financial create my own reports for all my bookingsin Beds24? ===

Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to can create custom reportsin your account.

== Setup Go to the Control Panel and Customisation ==click REPORTS then select Custom reports from the drop down list.

=== Will Beds24 setup I have created a report in the master account, can I make this available in my system for mesub accounts? ===

Beds24 is a self service system. Set up is free of charge and Yes, you do it yourself. We have setup wizards which introduce the system and guide you through the setup processcan Clone reports from one account to another.

Almost all elements on the booking page and invoice have classes and you can apply custom CSS to customise them. You or your web designer can use Firebug or === Can I email a similar tool report to look up the classes.my Cleaners?===

=== How can I see the status of Beds24 systemIs it possible to automate reports and send to my email address? ===

We do have a [httpsYes, you can use the ROUTINES feature in {{#fas://beds24.com/status.html public monitoring system]. Even though our service is very reliable there will be occasional short outages due to necessary maintenance. Also cog}} (SETTINGS) we cannot except acts of GodACCOUNT > ROUTINES, click HELP (top right menu) for instructions.

== Support = Can I run financial reports for all my bookings? ===

Beds24 is designed as a self-service system. Beds24 information and free support is available via following channels:*Beds24 [http://forum.beds24.com Forum]*Beds24 Support [https://wiki.beds24.com Wiki]*Context sensitive help - click on HELP at From the top right of any page for information about the page. A click on the ? icons next Control Panel, go to each setting opens context help with information about REPORTS, select Standard Reports from the setting.*Ticket support system. We can see your settings so you do not need to send us screenshots. If you want to send a screenshot you can use a tool like this:  http://pasteboard.co to send us a linkdrop down list.

For users who prefer phone support we cooperate with [https://wiki.beds24.com/index.php?title=Partners partners] who offer professional help for =Setup and customization=====Is there a setup fee?===No. For Beds24 is designed as a list please have a look here:self-service system. Setup is free and you can do it yourself using the our tutorials and self-service tools we provide.

=== How If you need help our support team is there for you to assist you via our ticket support system through which we can I integrated Beds24 with my website? ===see your settings.

Beds24 can be integrated into any website. Adding We also offer Zoom or Skype training sessions for a booking widget to a website requires pasting some html code fee in which we provide to the source code. This will work with any system as long as help you can access the source codeset your account up.

The Beds24 ==Template variables=====What are Template Variables ===Template variables are short codes that will be replaced by the relevant information from each booking . They can be used in every text setting that allows their use. Copy them exactly as shown in the wiki page is fully customisable. The innovative design of , including the new responsive version lets you not only change colors but also define which content you want to display where on [] square brackets, for the form.full list of Template variables click [[Template_Variables|here]]

=== How can I create a website connected Is it possible to my Beds24 accountcompare text for reporting and/or triggering auto actions? ===Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]

With IF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Colons : are used between the two comparison values and the integration to Rezintel you can create first text, a website with pipe | is used between the data two texts. Empty text is allowed if you have in Beds24do not want to display anything for a condition.

Go ===Can I test the Smart logic template variables before using in auto actions/reports? ===Yes, go to [https{{#fas://wiki.beds24cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.com/indexWhen you open a booking, the result will be shown in the top left of your screen.php/Rezintel_Website_Builder Website builder] for more details

=== Does Beds24 have a wordpress Wordpress plugin? ===

Beds24 provides a free Wordpress plugin (https://wordpress.org/plugins/beds24-online-booking/) which makes it easy to add booking technology to any Wordpress site via shortcodes. The actual management of bookings and inventory is done directly in the Beds24 control panel.

You can cancel your account yourself at any time in {{#fas:cog}} (SETTINGS) ACCOUNT > BILLING.