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Yes, Bookings can be changed or moved to another room or rental if required.
There are a few options :-* The New Calendar has a drag-and -drop function which will allow you to quickly change the room or rental assignment. * Go to Bookings > Grid and use the drag-and-drop function which will allows allow you to quickly change the room or rental assignment. Or open * Open the booking and go to the Summary tab, then change the room/unit and click SAVE.
=== Can I (host) cancel bookings? ===
You will see a row for each channel set the inventory for each channel/date.
=== Will I receive notifications on new bookings?===
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
=== Do guests receive a confirmation? ===
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
=== How do I modify or cancel a booking?===
The channel manger can not send changes to bookings to the channel. Any changes or cancellations have to be made directly in the channel. Cancelling a booking in Beds24 will not cancel the booking in the channel and can cause a double booking ('''Exception:''' VRBO/Homeaway XML bookings can be cancelled in Beds24).
If for some reason you need to make a change in Beds24 and do not want an updat from the channel to override it, you can set "Allow Channel Modifications" = No or "All except room changes. You can either set this globally in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER or per booking in the "Details" tab of the booking".
If you change a room for a booking from a channel in Beds24 the channel will still treat the booking as if it is in the room the guest booked at the channel.
=== How can I access credit card details?===
Some channels send credit card details. This is how you can [[View_Credit_Card_Details| view credit card details]].
=== How do I receive payments?===
Beds24 is not involved in deposit collections for bookings from booking channels. Each booking channels handles them according to their rules/your account settings. If the channel collects payments from the guest you can choose to import the guests payment into the booking.
If you use Stripe as payment gateway you can choose to send credit cards supplied by all channels from channels directly to Stripe where the cards can be charged.
=== How do I add a promotion or special price?===
Special offers do not send from the channel manager. All special offers must be managed manually in the channels extranet.
=== Can I send different prices for different minimum stays or different numbers of guests?===
The capabilities depend on the channel. Please see the help page for the channels you are using for details.
=== I have multiple properties. How do I set this up? ===
The system can handle multiple properties in one account. How you set this up depends on the channel. Please see the instructions for the channels you want to us.
=== What to do when I receive an overbooking?===
*Check if you are receiving error messages by email or in the potential issues menu. Error messages need to be addressed immediately because they can mean the channel manger is able to make updates.
*Entering the same room code in multiple rooms in Beds24 can cause overbookings. Check your set up for warnings.
If you can not see a problem in your set up send us a support ticket with the booking numbers and dates.
=== Why did a booking not import?===
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
=== Why is the price for the booking wrong?===
*A special offer set up in the channel may have reduced the price the channel manager sent.
*You have linked rates in the channel.
*Your prices are not set up as you expect.
*The channel manger can not import prices from all channels. If you have set up minimum prices in {{#fas:cog}} (SETTINGS) PROPERTIES->ROOMS->SETUP the system will use these minimum prices.
=== What is pool allotment?===
The idea of pool allotment or pool management is that you put all of your rooms into 1 pool, and that all channels take rooms out of that pool. The pool is empty when room are booked. This will automatically close all channels.
=== Can I send different availability to channels?===
You can [[Channel_with_Custom_Availability|set up virtual rooms]] if you want to send custom availability to one or more channels. For example you may not want to sell via a particular channel at certain times of the year.
=== What are contracted rooms or base allocation? ===
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
=== What do I do when I have a no show?===
To report a no show to Booking.com open the booking and click the button in the "Details" tab. For other channels you will need to contact the channel if required.
=== Can I send messages to guests in their own language? ===
Yes, use the setting in Preferences 'Deduce language from country?' this will then enter the value in the Language field in the Mail tab of the booking. If there is no value the 'Default' language set in {{#fas:cog}} (SETTINGS) > BOOKING PAGE > INTERNATIONALIZATION -> BOOKING PAGE LANGUAGE will be used.
=== I need to show the booking charges on the guest invoice not the payout amount, how can I do this? ===
In {{#fas:cog}} (SETTINGS) CHANNEL MANAGER scroll down to 'Invoice' and select 'Booking Amount'
=== The Channels collect payments on my behalf at the time of booking, how can I see this? ===
Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Import Channel Collect Payments' = Yes, then the payments will be shown in the Charges and Payments tab of the booking.
=== How can I stop a Channel moving a booking back to the original room, when I have manually made a change? ===
If this is for all bookings, then go to Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and set 'Allow Channel Modifications' = All except room change' or you can set this per booking in the "Details" tab of the booking".
=== Can I have a different invoice for bookings from a certain channel?===
Yes. See [[Invoicees|this help page]] for more information.
=== Airbnb ===
====Who can use the Airbnb API connection?====
All customers can use the API connection. Airbnb support can give you more information on Airbnb`s policies and restrictions if required.
==== Can I import a listing from Airbnb to Beds24?====
Yes. The process is explained [[Connect_Airbnb_Account#Import_listings_from_Airbnb| here]].
====Can I connect listings that I am a Co-Host?====
Airbnb does not allow Co-hosts to use their API. This means if you are a Co-Host Airbnb will not allow you to connect your co-hosted listings via Beds24 (or any other channel manager). Solutions to this limitation are:
*Ask the host to transfer their account to you.
*Your hosts make the connection between their Airbnb accounts and Beds24 themselves'''
**You can create a (temporary) subaccount in Beds24 for each of your hosts. Your hosts will have a login where they then can connect their Airbnb accounts.
**If you manage a large number of properties we can give you the "Connect with Airbnb Account" button. Your hosts will then be able to use this button outside of Beds24 so they will not need to log into
====What is the difference between the API connection and the iCal connection?====
Main differences are the update speed and the transferred data. iCal updates can take up to 24 hours which makes it unreliable. Changes via the API are applied within a minute.
The API interface can:
*Update instantly
*Import bookings (including personal data, number of guests, price), modifications and cancellations from Airbnb
*Facilitate communication with the guest directly from the booking
*Create listings
*Send content and update content
*Send pictures
*Automatically send availability to Airbnb
*Send prices from Beds24 to Airbnb
The iCal interface can only export inventory and import bookings for which Airbnb provides limited information only (no guest name, no price, no Email address), booking modifications and booking cancellations.
====I am already listed with Airbnb. Can I connect it?====
Yes. You can connect an existing Airbnb account.
====Can I still use Ical?====
Of course, you can use iCal or API but not both for the same room (remember that iCal has delays and does not transfer prices or detailed booking information).
====Can have requests only?====
By default we only support instant book because it is proven that listings on instant book generate more bookings and have a better ranking.
We strongly recommend to only use instant book but if required we can set individual listings to be bookable on request only. Airbnb only allows listings which are not listed on any other OTA which facilitates instant book to be set to 'Request'. This means if you only want requests from Airbnb you need to disconnect/can not use OTAs/portals like Booking.com, Expedia, Ctrip, Agoda
==== Can I connect more than one Airbnb account? ====
Yes. You can connect multiple Airbnb accounts.
====Can I send special prices to Airbnb?====
Yes. This [[Setting_Prices_for_Booking_Channels|tutorial]] explains how to do this.
====If I have a room type with 6 units (i.e. 6 double rooms) do I need a listing for each room?====
No. Beds24 supports room types with Airbnb.
== Will I receive notifications on new bookings or changes?==
Airbnb will send you a notification for new bookings.
==== Do guests receive a confirmation? ====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
==== Do I have to confirm bookings?====
No. All listings managed via API are activated for instant booking meaning all bookings are confirmed. You have the option to cancel bookings if required in the Airbnb extranet.
==== How can I communicate with guests?====
You can communicate with guests directly from the booking in Beds24 via Airbnbs messaging system
==== How will I get paid?====
The channel charges the guest and pays you via bank transfer or Paypal.
==== Can guests modify bookings?====
==If a guest modifies a booking you will receive an Email from Airbnb. If you agree to the modification Beds24 will import the modification.
==== Can agencies use the API connection?====
Yes. You can connect to multiple Airbnb host accounts.
====Can I send several languages?====
Yes.
====Can I connect dorms?====
Yes, Airbnb supports dorms. See this page for the settings:- https://wiki.beds24.com/index.php/Airbnb_DORMS
===Booking.com ===
====Will I receive notifications on new bookings?====
After you activate the channel manager the channel will stop sending notifications. You will receive them from Beds24 instead.
====Do guests receive a confirmation?====
The channel confirms the booking with the guest. Beds24 will not sent a confirmation message. If you want to send one as well you can set up an Auto Action Email.
===='How do I modify or cancel a booking?====
Bookings coming from a channel should be modified by the channel. Cancelling a booking in Beds24 will not cancel the booking in Booking.com and can cause a double booking. Please ask booking.com or the guest to cancel the booking in Booking.com and the cancellation will be sent to Beds24.
If for some reason you need to make a change in Beds24 and do not want an update from the channel to override it, you can set "Allow Channel Modifications" = No ("Details" tab of the booking"). If you have changed the room you can set "Allow Channel Modifications" = All except room changes.
====How can I access credit card details?====
This is how you can [[View_Credit_Card_Details| view credit card details]]. Booking.com may sometimes withhold the credit card number or CCV unless you specifically request they are sent to you. Contact your Booking.com rep if this is occurring and you require this information to always be sent.
====How do I add a promotion or special price?====
You can set up promotions directly in Beds24 in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > BOOKING.COM > PROMOTIONS or in the Booking.com extranet.
====How do I add extra costs or fees?====
Extra Costs, e.g. tax, cleaning fee, service charge can be set directly in the channels extranet.
====I have multiple Booking.com hotel ids. How do I set this up?====
The system can handle multiple properties in one account. Each Booking.com hotel requires one property in Beds24.
====I have multiple Booking.com accounts. How do I set this up?====
The system can handle multiple properties in one account. It doesn't matter whether the Booking.com properties are in different Booking.com accounts. Each Booking.com property still requires one property in Beds24, though.
====Why did a booking not import?====
*Check if the room for which you received the booking is properly mapped.
If you can not see a problem in your set up send us a support ticket with the booking number and the date the booking was made.
====Why is the price for the booking wrong?====
*A special offer set up in the channel may have reduced the price the channel manager sent.
*Your prices are not set up as you expect.
====What are contracted rooms?====
This is an agreement between you and the channel where you agree to provide a number of rooms exclusively to that channel. This means you will not be able to sell these rooms directly or on other channels.
====What do I do when I have a no show?====
To report a no show to Booking.com open the booking and click the button in the "Details" tab.
====What do I do when a guest provides an invalid credit card number?====
Invalid cards can be reported to Booking.com via a button on the "Details" tab of the booking.
If you use Stripe you can set in {{#fas:cog}} (SETTINGS) CHANNEL MANAGER to automatically report invalid cards to Booking.com.
===='I originally set my connection as a one-way connection, now I want a two-way connection====
You will need to disconnect your connection with Beds24 in the Booking.com extranet and then initiate the connection with two-way connection.
== Currencies ==
=== Does Beds24 have messaging integrations with Channels? ===
With Airbnb and , Booking.com , and VRBO we have direct integrations with their messaging systems so you can communicate with the guest directly from the booking through the channel's messaging system. You can view messages from the Control Panel 'Messages' or when you open the booking and go to the Messages tab.
=== How can I change my Email address?===
== Prices ==
Beds 24 offers the most flexible pricing and discount options. Simple or complex pricijg pricing structures can be created according to seasonality, occupancy, minimum stays, maximum stays, booking time (e.g. last minute).
=== Can we setup seasonal pricing in Beds24? ===
Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Rules and set the individual price per day/date range in the Calendar.
=== Can we offer last-minute or early bird prices? ===
Yes. In Daily Prices/Fixed Prices use the Min Stay until Checkin to set prices for 'early bird pricing'.For example a setting of 0 will allow this price o to be booked for tonight. A setting of 3 means this price is only available at least 3 days before the check-in date.
In Daily Prices/Fixed Prices use the Max days in advance to set prices for 'last-minute pricing'.
For example a setting of 365 will allow this price to be booked up to a year in advance. A setting of 7 means this priceis price is only available one week before the first night of the booking.
=== Can we have different prices for different days of the week? ===
Yes. Best option is to use Daily Prices, then you can set the rules in Daily Price Setup Rules and set the individual price per day/date in the Calendar.
=== Can offer prices for different occupancies? ===
Yes. Some channels also accept occupancy based pricing, please check the HELP page for each Channel for specific details, . Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
=== Do you support dynamic pricing? ===
Our built in Yield optimizer automatically adjusts prices based on demand shortly before check-in.
We also integrate with Pricelabs and RoomPriceGenie who provide sophisticated revenue management tools and and the prices they calculate automatically to Beds24. Go to {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS. Then click HELP (top right menu) for a list and then click on the Service for more informaiton.
=== Can I show prices for more than 1 year? ===
Yes. The rprices prices will only display/send for the 'Max Days in Advance' they are set to. 365 is the default which will show the prices for one year from today. To send up to 2 years data to the channels, go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER > set 'Export data' = 2 years. === Can I charge for optional extras? === Yes. For your booking page, you can use Upsell items, go to {{#fas:cog}} (SETTINGS) BOOKING ENGINE > UPSELL ITEMS. You can set the description for all languages you have activated in your account. For the Channels, it is possible to send additional/custom fees. Go to {{#fas:cog}} (SETTINGS) CHANNEL MANAGER and select the channel from the link on the left. Then click HELP (top right menu) for instructions.
== Reports ==
=== Can I run reports of my bookings from Beds24? ===
The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests.
Go to the Control Panel and click REPORTS then select Standard reports from the drop down list. You also have the option to create your Custom reports.
=== Can I create my own reports in Beds24? ===
Yes, you can create custom reports in your account.
Go to the Control Panel and click REPORTS then select Custom reports from the drop down list. === I have created a report in the aster master account, can I make this available in my sub accounts? ===
Yes, you can Clone reports from one account to another.
Click on the 'User' icon on the top right of the control panel and then on 'Account Management' (in the old control panel SUB ACCOUNT in the top right). Click HELP (top right menu) for instructions.
=== Can I email a report to my Cleaners?===
Yes, you can use the ROUTINES feature in {{#fas:cog}} (SETTINGS) ACCOUNT > ROUTINES , click HELP (top right menu) for instructions.
=== Is it possible to automate reports and send to my email address? ===
=== Can I run financial reports for all my bookings? ===
Yes, there are a number of several pre-defined reports in the Standard Reports, you also have the option to create custom reports. From the Control Panel, go to REPORTS, select Standard Reports from the drop down list.
==Setup and customization==
We also offer Zoom or Skype training sessions for a fee in which we help you set your account up.
==Template variables==
===What are Template Variables ===
Template variables are short codes that will be replaced by the relevant information from each booking. They can be used in every text setting that allows their use. Copy them exactly as shown in the wiki page, including the [] square brackets, for the full list of Template variables click [[Template_Variables|here]]
===Is it possible to compare text for reporting and/or triggering auto actions? ===
Yes, you can use Smart Logic with template variables. See the details in this section of the wiki page [[Template_Variables#Smart_Logic_Template_Variables|Smart Logic template variables]]
IF style template variables will compare two values and display a text if the comparison is true and an alternative text if the comparison is false. Colons : are used between the two comparison values and the first text, a pipe | is used between the two texts. Empty text is allowed if you do not want to display anything for a condition.
===Can I test the Smart logic template variables before using in auto actions/reports? ===
Yes, go to {{#fas:cog}} (SETTINGS) ACCOUNT > PREFERENCES > BOOKINGS > BOOKING HEADER enter your template variables and click Save.
When you open a booking, the result will be shown in the top left of your screen.
== Where is your office? ==
