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Questions and Answers

814 bytes added, 16:19, 12 March 2019
Yes, you can setup an automated email to your guests requesting payment for their bookings.
 
'''What happens if the Customer Credit Card is rejected'''
 
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
 
If the booking was from Booking.com then you can use the Blue button in the 'Detail Tab' to Report an Invalid card to Booking.com for then to request a new card from the guest.
 
If it was a virtual card Stripe might have rejected it because it was not yet valid. In this case you can send it again on check-in day also via the "Details" tab of the booking.
 
For other channels you will need to contact them and report the card as invalid.
 
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
== Documentation ==
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