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'''=== Can I (owner) cancel bookings?'''===
'''=== Can guests cancel bookings?'''===
'''=== Can bookings be grouped together?'''===
'''=== What information is gathered during the booking process?'''===
'''=== How can I change the details in the first line of the Charges & Payments and/or Invoice tab of a booking?'''===
'''=== Can I change the booking status?'''===
'''=== What is the difference between XML Connection and iCal Connection?'''===
'''=== How does the Channel Manager work?'''===
'''=== Can I setup different prices for each Channel?'''===
'''=== Can I send a surcharge to a Channel?''' ===
''' ===Can I use multiple currencies in Beds24?'''===
'''=== What if the Booking Channel use a different currency than my currency, can I convert the currency in Beds24?'''===
'''=== In which currency can I pay for my Beds24 account?'''===
'''=== Can I collect payments from my Guests?'''===
'''=== Can I send a payment request to my guests ?'''===
'''=== What happens if the Customer Credit Card is rejected ? '''===
'''=== Can I auto report Invalid cards to Booking.com?'''===
'''=== Is there documentation in Beds24?'''===
'''=== How can I change my email address?'''===
'''=== What are the fees for using Beds24?'''===
'''=== Where can I see my fees?'===
'''=== Are there charges for payment collections?'''===
'''=== Can Beds24 connect to Facebook?'''===
'''=== Do I have full access to Beds24 with the Free Trial?'''===
'''=== Can Guests login to Beds24 to see their bookings?'''===
'''=== Can guests make payments for the bookings?'''===
'''=== Can Google Analytics be installed on Beds24?'''===
'''=== Does Beds24.com provide training?'''===
'''=== Can I import bookings from another system?'''===
'''=== Can I import bookings from the Booking Channels/OTAs?'''===
'''=== Can I add icons to the Booking Page?'''===
'''=== What languages does Beds24.com support?'''===
'''=== What languages does Beds24.com provide for customer support?'''===
'''=== Is it possible to add languages to the Booking Page?'''===
'''=== Can I send messages to the guest in their language?'''===
'''=== Can I import the language of the guest?'''===
'''=== E-Mail''' ===
'''=== Is there a mobile version of Beds24?'''===
'''=== Can more than one person login at a time to my Beds24 account?'''===
'''=== Is there a charge for multiple logins?'''===
'''=== Can I limit the access rights of my staff?'''===
'''=== Can I limit what a user can see in the bookings?'''===
'''=== Can I give my cleaner access to view the bookings, but stop them from seeing the prices and personal data of the guest?'''===
'''=== Can we add pictures/images to Upsell Items?'''===
'''=== Can I send a a proposal or quote to a guest?'''===
'''=== Can I run reports of my bookings from Beds24?'''===
'''=== Can I create my own reports in Beds24?'''===
'''=== I have created a Report in the Master account, can I make this available in my sub accounts?'''===
'''=== Can I email a report to my Clearners?'''===
'''=== Is it possible to automate reports and send to my email address?'''===
'''=== Can I run financial reports for all my bookings?'''===
no edit summary
Beds24 is a cost-effective self-service system offering powerful online booking engines for your own website property management and optional channel management.
== '''Bookings ''' ==
Beds24 shows real-time availability. Bookings can be instant (auto confirmed) or on request (manually confirmed or declined).
Go to BOOKINGS > Booking Grid and you can drag and drop a booking from one room to another.
Yes, you can change the status of bookings within Beds24.com. Bookings from Channels should be cancelled within the Channel and modifications/cancellations will then be imported into Beds24.
Open the booking and go to Summary tab and change the STATUS.
Yes, you can provide guests the option to view and cancel bookings but not change them. Go to SETTINGS -> GUEST MANAGEMENT -> GUEST LOGIN and click HELP for instructions.
If the booking was made a Channel, suggest the guest contacts the Channel to cancel the booking, this ensures that your availability is updated and the dates re-opened.
If your guests book multiple rooms, you can 'Group' the bookings together, you will see the list of 'grouped' bookings when you open any one of the bookings in the Group.
Open the initial booking (Master), go to the Invoice tab and scroll to the bottom, then add the new booking into the 'Add Existing booking to Group'.
You can set which information you require your guest to enter when they make a booking. You can set optional/mandatory information, additionally you can set Custom Questions (if required).
Go to SETTINGS > PROPERTIES > BOOKING QUESTIONS you can identify the Standard Questions and define any additional questions in Custom Questions.
Go to SETTINGS > GUEST MANAGEMENT > INVOICING > INVOICE ITEM ROOM DESCRIPTION.
If this is left blank a default description consisting of the room name, check in and check out dates [ROOMNAME1] [FIRSTNIGHT] - [LEAVINGDAY] will be used.
The booking status are defined, it is not possible to change the status.
We have two way XML connections with major booking channels so Beds24.com can export inventory and prices and import bookings and modifications to bookings.
XML - Beds24.com can export inventory and prices and import bookings and modifications to bookings.To some channels we can also send pictures and descriptions.
You can find details for each connected channel [[Channel_Manager_Capabilities|here]].
This [[:Category:Channel_Manager|page]] explains in detail how the channel manager works.
Yes, if required you can set different rates for your own website and booking channel(s). You can set different prices for each Channel, check the Channel Help page for the requirements and options.
Yes, you can setup different rates for a Channel and/or you can use a Price Multiplier to change your Rates/Daily Price for a Channel. The price can be increased/decreased. Check the HELP page for the Channel for more information.
== Currencies ==
You can set the system to use one master currency.
We currently use live data from the openexchangerates.org for currency conversion.
When you are using booking channels which require a different currency than your standard currency you can add a multiplier to prices to convert to a different currency. Check the channel HELP page for the specific instructions.
Your account fees are billed in € but you can pay in any mayor currency according to the current exchange rate.
== Payment Collection and Payment Gateways==
You can use Beds24 to receive deposit payments with the booking or collect credit card details. Integrated payment gateways are Paypal (which also allows credit card payments), Stripe, Realex, Authorize.Net, Paymill, asiapay, pesopay, siampay, paydollar, and Bitpay. All later payments have to be processed outside the Beds24 system. Beds24 does not handle money. All payments go directly into your account with the payment gateway.
Once the guest credit cards have been sent to STRIPE you can use auto actions to collect the payments. Go to Settings > Guest Management > Auto Actions and click HELP (top right menu) for instructions and examples.
Yes, you can setup an automated email to your guests requesting payment for their bookings. See the details in the HELP page for the Payment Gateway.
If you have setup your account to send the credit card details to STRIPE then you will receive notification that the credit card was rejected and a Booking info code will be added to the Info tab of the booking.
If the booking is in the future, then the invalid credit card details will be stored in Beds24.
Yes, go to Settings > Channel Manager and select the option next to Booking.com options.
== Documentation ==
The start page of the support wiki has links to many common questions: https://wiki.beds24.com/index.php/Main_Page
== Email Address ==
You can change your Administrator Email Address by going to SETTINGS -> ACCOUNT - > ACCOUNT ACCESS.
== Fees ==
With Beds24 you only pay for what you use. There is a basic fee for the use of the system which is based on the number of rooms set up plus fees for the services which are used.
You can find detailed information and a [http://www.beds24.com/pricing.html calculator] on our website to calculate the monthly fee for your set up.
Login in to the system and go to Account > Billing
Yes, please see the section on Payment Collection/Payment Gateways.
== Facebook ==
Yes, Beds24 provides a Facebook app to accept bookings directly from a facebook page.
== Free Trial==
Yes, signing up for the free trial opens a fully functional account.
== Guest Login ==
Yes, you can give guests the option to view and cancel bookings but not change them.
Go to SETTINGS -> GUEST MANAGEMENT -> GUEST LOGIN and click HELP (top right menu)
Yes, you can setup an automated email to your guests requesting payment for their bookings.
== Google Analytics / Tracking==
Yes, you can install Google Analytics on you booking page. See the details in this wiki page:- https://wiki.beds24.com/index.php/Track_Bookings
== Help / Training==
Beds24.com has extensive training/help, you can access the relevant HELP for each area of BEDS24.com by clicking the HELP button in the top right menu. Where you see (?) for a setting, click (?) for context help.
== Import Data / Connect to other Systems /API ==
If you need to import bookings into Beds24 you can use a csv via our API (https://www.beds24.com/api/). For some channels we can try to import bookings.
The API can also be used to import/export other data, connect to third party systems or to build your own application.
Yes, once mapped to Beds24.com, some booking channels provide access to 'Import existing bookings' if your OTA does not provide this option then you can use the CSV API to import existing bookings. Please check the HELP page for the Booking Channel to see the Capabilities.
== Icons ==
Yes, you can add icons to your booking page, from the Main Page wiki, go to the Developers section for more information.
== Languages ==
The backend is English, German partially in Spanish, and we can offer customer support in English and German.
Hosts can choose to activate one or more languages to give guests the option to book in their own language.
We can offer customer support in English and German.
If the booking page does not currently support your language we can look into adding it if you help us with the translation.
Yes, go to SETTINGS -> BOOKING ENGINE -> INTERNATIONALIZATION -> BOOKING PAGE LANGUAGES and tick the appropriate languages. Then you can enter the message in the specific language where this setting is available. (ie. Confirmation messages, auto emails etc).
It is not possible to import the language of the guest, however we can deduce the language of the guest from the country they enter at the time of their booking. Go to SETTINGS -> CHANNEL MANAGER and set 'Deduce language from Country' = Yes. The language will show in the Mail tab of the Booking.
== Messaging and Notifications ==
You can set up template Emails to manually or auto send to guest e.g. x days before arrival/departure, based on origin of the booking etc. Go to SETTINGS
== Mobile ==
The design of the control panel is responsive meaning it adjusts to the size of the screen. This allows you to perform all actions from your smart phone or tablet it you need to. You have the option to set up a special dashboard to use from mobile devices.
You can create Sub Accounts when you need multiple users to access your Beds24 account, go to SUB ACCOUNT (top right menu) and click HELP (top right) for information.
Only one person can use the login at a time, if you need multiple users, then you can create sub accounts with full or limited access rights. Choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles.
Yes, please see you the billing section in your Account for details.
Yes, you can specify the access rights to each user, you can choose from default roles (e.g. admin, backoffice, reception, cleaner) or create your own roles. The Roles are explained in the SUB ACCOUNT Help page.
Yes, you can limit the access rights to a login with the ROLE and then you can HIDE additional options within the system.
Yes, you can limit the access to a login with the ROLE you have assigned and HIDE sections of the bookings within their account.
Go to SETTINGS-> BOOKING ENGINE-> PICTURES and click HELP (top right menu) for instructions.
Yes, please go to SETTINGS -> BOOKING ENGINE -> UPSELL ITEMS, and click HELP (top right menu) for the instructions.
== Proposal / Quote ==
Yes. Please use [[Proposal_or_quote|these instructions]].
== Reports ==
The system includes a range of predefined reports including revenue reports, arrivals, departures, invoices, occupancy and current guests. You also have the option to create custom reports. All reports can be saved as .csv files. Custom reports are also available for download as Excel or pdf files.
Yes, you can create custom reports in your account.
Yes, you can Clone reports from one account to another.
Yes, you can use the ROUTINES feature in SETTINGS > ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.
Yes, you can use the ROUTINES feature in SETTINGS > ACCOUNT > ROUTINES > ROUTINE, click HELP (top right menu) for instructions.
Yes, there are a number of pre-defined reports in the Standard Reports, you also have the option to create custom reports.
