Changes

Utilise You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  This option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking.

21. Add a Custom Question Go to your Booking page (at SETTINGS -> PROPERTIES-> BOOKING QUESTIONS), so the guest can enter the original booking id. >

=== Manage new bookings Bookings === 2. Original Booking Status =Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) Open the Booking, *Go to "Charges & Payments" tab and delete the Charges section (usually the top row), use the red X.  This will remove the Charges but leave the payment details and Payments leave as is. 3. New bookings When a guest creates a new booking, you should see the original booking id entered in the Custom Question. *Copy and paste the Original Booking Number, *Go to the Invoice Tab of the New booking, *Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking.  4. Create an Auto Action to send email confirmation to the guest.  *Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS  It is possible to use the Custom Question to trigger Auto Actions, Trigger tab :- Booking Field Does Not Contain =Custom Question X - (leave next field blank) then this auto action will only trigger if the Custom Question field is filled.

When a guest creates a new booking with details entered in Message tab :- Enter the Custom Question, copy and paste the Original Booking Number, go text you need to send to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create guest with/without a ‘group booking’ and add the Original value to the "Invoice" tab of the Bookingpayment link if there is additional payment required.