Changes

Utilise You have bookings that have been cancelled, you are not refunding the payments however would like to honor the payments collected for a future date.  You would like to keep the details of the original booking charges.  The option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking.

=== Set up - Manage Original Property/Booking ===

12. Create the Name and details - for example Invoice = COVID-19

Open the === Set up Booking, go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page. Question===

Payments leave as is3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id.  Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS >  Create a Custom Booking Question: *Question = "Please provide Original Booking id" (for example) *Type = Single Line Field *Usage = Optional === Manage bookings ===

=== Set up 4. Original Booking Question==Status =Cancelled (you can manually cancel the booking or it has been cancelled by a Channel)

When a guest creates a new booking with details entered in the Custom Question - Please provide Original Booking id (for example)Type - Single Line FieldUsage - Optional,

When a guest creates a new booking with details entered in the Custom Question, copy and paste the Original Booking Number, go *Go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking. SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS

*Set up an Auto Action to confirm It is possible to use the Guest their original booking/payments have been applied Custom Question to the new booking and provide the Booking details. trigger Auto Actions,

*Setup an Auto Action Trigger tab :- Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this auto action will only trigger if the Custom Question field is filled. Message tab :- Enter the text you need to send Payment Request to the guest with/without a payment link if there is additional payment required.

=== Special prices and booking page for your guests.===

1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code".   Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.

If you require to see the bookings created by this Agentin reports or use to trigger Auto Actions, then add &referer to the URL

2. Go to SETTINGS-> PROPERTIES-> OFFERS and create an offer, set (Depending on how you want to manage these bookings). *Set the 'Enable' Always OR Only when available, *Booking Type, *Allow Cancellations.  3. Create the prices *Using daily prices: Go to SETTINGS-> PROPERTIES-> ROOMS-> DAILY PRICES click on "Edit", *set the offer and activate the daily price for www.beds24.com - agents. *Enter the Agent code(Depending on how s) If you have created multiple agent codes enter the code or codes of the agents you want to manage these bookings)apply the price to in the field "Agent Codes".

Using daily Go to Calendar, *Enter the prices:for this Daily Price.

Go to RATES and open an existing rate you want to use or add a new rate. Enter the prices and conditions which apply to the agent in the tab "Summary". Set the Offer in the tab 'Room'. Go to the tab "Channels" untick "www.beds24.com" and tick www.beds24.com - agents" to apply this rate only to the agent. If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".