2,864
edits
Changes
Jump to navigation
Jump to search
== Option 2 - If You have bookings that have been cancelled, you want are not refunding the payments however would like to view/keep the original charges made on honor the 'original booking' ==payments collected for a future date.
=== How it works ===You would like to keep the details of the original booking charges.
Utilise The option will utilise the Group function in Beds24 to link the cancelled booking with the payment details to a new booking.
12. Create the Name and details - for example Invoice = COVID-19
2. === Set up Booking Status Page === Cancelled
=== Set up Booking 5. New bookings When a guest creates a new booking with details entered in the Custom Question===,
36. Add a Custom Question Create an Auto Action to your Booking page go send email confirmation to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id.
Create a Custom Booking Question *Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS
=== Manage new bookings ===Trigger tab :-
When a guest creates a new booking with details entered in the Booking Field Does Not Contain = Custom Question, copy and paste the Original Booking Number, go to the Invoice Tab of the New booking, then enter the Original Booking Number into the box ‘Add Existing Booking to Group’ this X - (leave next field blank) This auto action will create a ‘group booking’ and add only trigger if the Original value to the "Invoice" tab of the BookingCustom Question field is filled.
*Set up an Auto Action to confirm to the Guest their original booking/payments have been applied to the new booking and provide the Booking details.
*Setup an Auto Action to send Payment Request if payment required.Message tab :-
Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code". Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.
=== Create agent prices ===an Offer to use/manage the availability of these Daily Prices/Offers.
Create 2. Go to SETTINGS-> PROPERTIES-> OFFERS and create an Offer offer, (Depending on how you want to use/manage these bookings). *Set the availability of these Daily Prices/Offers'Enable' Always OR Only when available, *Booking Type, *Allow Cancellations.
Go to SETTINGS-> PROPERTIES-> OFFERS and create an offer, set 3. Create the 'Enable' Always OR Only when available, Booking Type, Allow Cancellations. (Depending on how you want to manage these bookings). prices
Your normal Booking page URL = https://www4.beds24.com/booking2.php?propid=13208 then Create an Auto Action to send email to the guests you add are offering the Agent code details &=COVID19Special Rate to.
[[Category:Properties]][[Category:Rates]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]<div class="heading">Vouchers for Refunds or Deposits</div> ''This page explains how to set up Deposit/Refund Vouchers''
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.
== Option 1 - Keep the original booking, remove existing charges and keep payments ==
It is possible to use the Custom Question to trigger Auto Actions,
Trigger tab :-
Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this This auto action will only trigger if the Custom Question field is filled.
Message tab :-
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==
=== How it works ===
The original booking id/reservation number will be used as the Guest Voucher code.
=== Set up - Manage Original Booking Invoicee ===
1. Create an Invoicee
Go to SETTINGS -> GUEST MANAGEMENT -> INVOICEES > Create New Invoicee
3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS > Create a Custom Booking Question: *Question = "Please provide Original Booking id" (for example) *Type = Single Line Field *Usage = Optional === Manage bookings === 4. Original Booking Status = Cancelled (you can manually cancel the booking or it has been cancelled by a Channel) Open the Booking, go *Go to "Charges & Payments" tab and for each 'charge' click ... (3 dots - far right) and select Invoicee - COVID-19, repeat for each 'charge' you will see the values at the bottom of the page.
Payments leave as is
*Copy and paste the Original Booking Number,
*Go to the Invoice Tab of the New booking,
*Enter the Original Booking Number into the box ‘Add Existing Booking to Group’ - this will create a ‘group booking’ and add the Original value to the "Invoice" tab of the Booking.
It is possible to use the Custom Question - Please provide Original Booking id (for example)Type - Single Line FieldUsage - Optionalto trigger Auto Actions,
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 3 - If you want to create a Special rate for guests to rebook ==
=== How it works ===
You want to offer your guests the opportunity to make a booking with a special price, due to cancellation or special circumstance.
This option utilises the 'Agent' functions in Beds24.
=== Special prices and booking page for your guests.===
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.
=== Create your Special Booking Page ===
=== Setup the booking page Agent Codes === 1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code".
Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208
Your agency code is: Agent
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19
If you require to see the bookings created by this Agentin reports or use to trigger Auto Actions, then add &referer to the URL
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
=== Create prices ===
Using daily prices:
*Go to SETTINGS-> PROPERTIES-> ROOMSPRICES-> DAILY PRICES click on "Edit", PRICE SETUP *set the offer and activate the daily price for www.beds24.com , untick "Beds24" and tick "Beds24 - agents" to apply this rate only to the agent. *Enter the Agent code(s) If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes". Go to Calendar, *Enter the prices for this Daily Price.
Using Rates:
*Go to RATES and open an existing rate you want to use or add a new rate. *Enter the prices and conditions which apply to the agent in the tab "Summary". *Set the Offer in the tab 'Room'. *Go to the tab "Channels" untick "www.beds24.comBeds24" and tick www.beds24.com "Beds24 - agents" to apply this rate only to the agent. *Enter the Agent code(s) If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".
=== Manage bookings/discount link ===
If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES? Trigger tab :- Booking Status = Cancelled Booking Info Code = COVID19 (for example) Message tab :- Enter the text you need to send to the guest with the Special Booking Page. Your normal Booking page URL = https://.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19 Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests.
So you can use this URL :-
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.
