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*Using daily prices:
*Using Rates:
[[Category:Properties]][[Category:Rates]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]<div class="heading">Vouchers for Refunds or Deposits</div> ''This page explains how to set up Deposit/Refund Vouchers''
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.
== Option 1 - Keep the original booking, remove existing charges and keep payments ==
It is possible to use the Custom Question to trigger Auto Actions,
Trigger tab :-
Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this This auto action will only trigger if the Custom Question field is filled.
Message tab :-
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==
2. Create the Name and details - for example Invoice = COVID-19
=== Set up Booking QuestionPage ===
3. Go to SETTINGS -> PROPERTIES-> BOOKING QUESTIONS, so the guest can enter the original booking id.
It is possible to use the Custom Question to trigger Auto Actions,
Trigger tab :-
Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this This auto action will only trigger if the Custom Question field is filled.
Message tab :-
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 3 - If you want to create a Special rate for guests to rebook ==
=== Create your Special Booking Page ===
=== Setup the booking page Agent Codes ===
1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code".
Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.
Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208
Your agency code is: Agent
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19
If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
=== Create agent prices ===
Create an Offer to use/manage the availability of these Daily Prices/Offers.
3. Create the prices
*Go to SETTINGS-> PROPERTIES-> ROOMSPRICES-> DAILY PRICES click on "Edit", PRICE SETUP *set the offer and activate the daily price for www.beds24.com , untick "Beds24" and tick "Beds24 - agents" to apply this rate only to the agent.
*Enter the Agent code(s)
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".
Go to Calendar,
*Enter the prices for this Daily Price.
*Go to RATES and open an existing rate you want to use or add a new rate.
*Enter the prices and conditions which apply to the agent in the tab "Summary".
*Set the Offer in the tab 'Room'.
*Go to the tab "Channels" untick "www.beds24.comBeds24" and tick www.beds24.com "Beds24 - agents" to apply this rate only to the agent.
*Enter the Agent code(s)
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".
=== Manage bookings/discount link ===
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS
Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES?
Trigger tab :-
Booking Status = Cancelled
Booking Info Code = COVID19 (for example)
Message tab :-
Enter the text you need to send to the guest with the Special Booking Page.
Your normal Booking page URL = https://www.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19
Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests.
So you can use this URL :-
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.
