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*Using daily prices:
*Using RatesFixed Prices:
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[[Category:Properties]][[Category:Fixed Prices]]
[[Category:Enhanced_Selling]]
[[Category:Booking_Engine]]<div class="heading">Vouchers for Refunds or Deposits</div> ''This page explains how to set up Deposit/Refund Vouchers''
If you would like to provide a 'Voucher' for deposit/payments made for cancelled bookings see the details below.
== Option 1 - Keep the original booking, remove existing charges and keep payments ==
It is possible to use the Custom Question to trigger Auto Actions,
Trigger tab :-
Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this This auto action will only trigger if the Custom Question field is filled.
Message tab :-
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 2 - If you want to view/keep the original charges made on the 'original booking' ==
It is possible to use the Custom Question to trigger Auto Actions,
Trigger tab :-
Booking Field Does Not Contain = Custom Question X - (leave next field blank) then this This auto action will only trigger if the Custom Question field is filled.
Message tab :-
Enter the text you need to send to the guest with/without a payment link if there is additional payment required.
== Option 3 - If you want to create a Special rate special price for guests to rebook ==
=== How it works ===
You can create a special booking page which can be used to sell your property at different prices. This can be used for example if you have re-booking after cancellations.
By creating different rates prices with and without the agent channel activated you can show different prices depending on the URL which opens the booking page.
*Consider if you want the guests to make any payment, if so then select the appropriate Booking Type in the Daily Price/RateFixed Price /Offer.
*Consider if you want to accept 'Request or Confirmed' bookings for these bookings, again you can set the Booking Type in Offers.
*If you want to offer different discounts depending on where the guests booked originally (Booking.com/Expedia) then you can create a different Agent code for each Channel with Daily Prices/Rates Fixed Prices with the appropriate 'Agent Code'.
=== Create your Special Booking Page ===
=== Setup the booking page Agent Codes ===
1. Go to SETTINGS ->BOOKING ENGINE-> BOOKING PAGE-> BEHAVIOUR. Enter your "Agent Code".
Then you can add the agency code in the format &agent=AGENT_CODE_SETTING to the URL of your booking page.
Example: Your booking page is: https://www.beds24.com/booking2.php?propid=13208
Your agency code is: Agent
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19
If you require to see the bookings created by this Agent in reports or use to trigger Auto Actions, then add &referer to the URL
Your agency URL is: https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
=== Create agent prices ===
Create an Offer to use/manage the availability of these Daily Prices/Offers.
3. Create the prices
*Go to SETTINGS-> PROPERTIES-> ROOMSPRICES-> DAILY PRICES click on "Edit", PRICE RULES*set the offer and activate the daily price for www.beds24.com , untick "Beds24" and tick "Beds24 - agents" to apply this price only to the agent.
*Enter the Agent code(s)
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".
Go to Calendar,
*Enter the prices for this Daily Price.
*Go to RATES PRICES > FIXED PRICES and open an existing rate price you want to use or add a new rateone.
*Enter the prices and conditions which apply to the agent in the tab "Summary".
*Set the Offer in the tab 'Room'.
*Go to the tab "Channels" untick "www.beds24.comBeds24" and tick www.beds24.com "Beds24 - agents" to apply this rate price only to the agent.
*Enter the Agent code(s)
If you have created multiple agent codes enter the code or codes of the agents you want to apply the price to in the field "Agent Codes".
=== Manage bookings/discount link ===
If you have setup different Codes for each of the Channels, then ensure you select the appropriate 'Booking Source'
4. Create an Auto Action to send email to the guests you are offering the Special Rate to.
*Go to SETTINGS -> GUEST MANAGEMENT -> AUTO ACTIONS
Consider the bookings that were cancelled and how to identify then so you can send the URL to those guests. Did you apply a Booking Info Code, or add NOTES?
Trigger tab :-
Booking Status = Cancelled
Booking Info Code = COVID19 (for example)
Message tab :-
Enter the text you need to send to the guest with the Special Booking Page.
Your normal Booking page URL = https://www.beds24.com/booking2.php?propid=13208 then you add the Agent code details &=COVID19
Then you have = https://www.beds24.com/booking2.php?propid=13208&COVID19
By adding &referer=COVID19 (or any text you prefer) to the end of the URL you will also be able to track any bookings that have been generated by existing guests.
So you can use this URL :-
https://www.beds24.com/booking2.php?propid=13208&agent=COVID19&referer=COVID19
*If you use any software (like bitly.com) that can shorten URL links, you can mask the URL if you prefer, have a look on the internet and search for 'Shorten URL Links'
Consider other Auto Actions you want to send to the guests that use this Special Booking Page, use the Referer=COVID19 in the Trigger tab of the Auto Action.
