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Lockstate Remotelock have two types of access: users and guests. Bookings from Beds24 create guests.
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[[Category:Self-Check-in]]
[[Category:Lock Systems]]
<div class="heading">Remotelock, Resortlock, Igloohome, Yale Access, August , Schlage </div>
This page is about the menu {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > REMOTELOCK and explains how to set up a connection with locks from Remotelock, Resortlock and Igloohome.
To use this service you will need an account with [http://www.remotelock.com Remotelock], Resortlock, Igloohome, Yale Access, August
For Beds24 the normal channel manger fees apply.
*Multiple rooms can connect to one lock.
*Auto-Check-in: when a lock is first opened by the guest the info code "CHECKIN" will be added to the booking.
*Support for Resortlocks, Schlage, Yale Access, August and Igloohome
If you have a common door, e.g. front door or gate, you can set this up in Remotelock. If you do map the common door in Remotelock, do not map the common door in Beds24.
<div class="warning">{{#fas:exclamation-triangle}} Remotelock provides various regional servers, the main one we connect to is the US service, if you need to connect to a regional one (for example Japanese , UK or EU) please let us know and we can configure your account accordingly.</div>
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> You can also connect Igloohome via Make (formerly Integromat). Watch this [https://www.youtube.com/watch?v=6iTGZcTGEZI] video or and contact Igloohome support if you have any problems.
If you have a common lock for multiple units you can enter the same lock serial number for each unit.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Lockstate Remotelock uses several servers. If you are not redirected back to Beds24 send us a support ticket via the SUPPORT button in the top left of your Beds24 control panel.
<span style="color: #f3e504; font-size: 150%;" >{{#fas:lightbulb}} </span> One Beds24 account connects with one Remotelock account. If you have multiple Remotelock accounts, create sub accounts for each ensure the sub account 'owns' the property, not just has access to the respective properties in Beds24.
==Communication with guests ==
The Email address of the guest is sent to Remotelock. You can set up Remotelock to automatically send Emails to the guest. Alternatively you can create an Auto Action in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
The template variable for the pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].
= Common Problems =
'''Pin-Code does not match the 'PIN Strategy' '''
The pin code has been previously used in another booking for this room. The pin-code needs to be unique.
'''Pin codes are not being generated'''
"Cannot create resource, 90 days per access guest is the limit for your billing plan","type":"billing_plan_resource_limit_reached
Check your contract type in Remotelocks to ensure your bookings meet the contract details.
= Disconnect=
Click on "Disconnect" to terminate the connection.
