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[[Category:Self-Check-in]]
[[Category:Lock Systems]]
<div class="heading">Remotelock, Resortlock, Igloohome, Yale Access, August , Schlage </div>
This page is about the menu {{#fas:cog}} (SETTINGS) APPS & INTEGRATIONS > REMOTELOCK and explains how to set up a connection with locks from Remotelock, Resortlock and Igloohome.
If you have a common door, e.g. front door or gate, you can set this up in Remotelock. If you do map the common door in Remotelock, do not map the common door in Beds24.
<div class="warning">{{#fas:exclamation-triangle}} Remotelock provides various regional servers, the main one we connect to is the US service, if you need to connect to a regional one (for example Japanese , UK or EU) please let us know and we can configure your account accordingly.</div>
<span style="color:#019cde; font-size: 150%;“ >{{#fas:info-circle}} </span> You can also connect Igloohome via Make (formerly Integromat). Watch this [https://www.youtube.com/watch?v=6iTGZcTGEZI] video or and contact Igloohome support if you have any problems.
==Communication with guests ==
The Email address of the guest is sent to Remotelock. You can set up Remotelock to automatically send Emails to the guest. Alternatively you can create an Auto Action in {{#fas:cog}} (SETTINGS) GUEST MANAGEMENT > AUTO ACTIONS. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
The template variable for the pin is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].
'''Pin-Code does not match the 'PIN Strategy' '''
The pin code has been previously used in another booking for this room. The pin-code needs to be unique.
'''Pin codes are not being generated'''
"Cannot create resource, 90 days per access guest is the limit for your billing plan","type":"billing_plan_resource_limit_reached
Check your contract type in Remotelocks to ensure your bookings meet the contract details.
= Disconnect=
Click on "Disconnect" to terminate the connection.
