Changes

The "Trigger Time Offset is applied " sets the time relative to the "Trigger Event to determine " when the action should first trigger.

A positive Time Offset value is after the event and a negative value is before the event.

To trigger an action A negative value in combination with the Trigger Event "Booking" is not valid (triggering before booking is not possible).  For "Booking" the system uses the actual booking time for calculation. For "Check-in requires " and "Check-out" it uses '''midnight'''.  The Auto actions process is triggered every 15-20 minutes but depending on the volume/queue and the capabilities of your EMail server it can take longer. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> The trigger Time '''+hrs''' will be the first time the auto action can be considered to be added to a batch and could trigger on a negative booking, there is no guarantee that the auto action will trigger at this time.   Example 1:<br>Trigger Event = Booking<br>Trigger Time Offset value when using the = Immediate / +0 Hours<br>Triggers within 15 minutes after booking time. Example 2:<br>Trigger Event = Check-in <br>Trigger Time = -1 Day / +10 Hours<br>Triggers one day before check-in at 10am Example 3:<br>Trigger Event= Check-out<br>Trigger Time = +6 Days / +10 Hours<br>Triggers one week after check-out at 10am  Note: All times are calculated on the '''local timezone''' of the owner account. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> There is no guarantee regarding the trigger/time of your auto actions.