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Possible reasons:
*'''Merchant Code''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you your merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to let set your MCC code to reflect 7011.
*'''Missing CVC''': Booking.com and Expedia do not always send a CVC for virtual cards. Ask the channel to provide a CVC for the virtual card and manually reenter it. For Expedia virtual cards you can try to add the generic CVC codes:
Tick the appropriate bookings, this will remove the authorisation from the initial account and allow new cards to be sent to the new Stripe Account.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''Please ensure you select only the bookings you need to have the credit card details cleared, it is NOT possible to restore if you erase by mistake.'''
'''Virtual cards not accepted''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if your merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to set your MCC code to 7011.
