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Stripe

3,322 bytes added, 17:47, 29 August 2019
[[Category:Payment_Collection]]
[[Category:Apps_Plugins_and_Extentions]]
[[Category:Payments]] ''This page is about the menu SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->STRIPE''
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== Setup ==
To use this payment option you will need an account with the payment provider.
[https://stripe.com Register here To connect your Stripe Account click on the "Connect to Stripe" button, you will be prompted to log into Stripe and accept the connection for a Stripe accountPayment Processing. ]
To connect If you will need to enter do not already have a Stripe account, click on the "Live Secret KeyConnect to Stripe" button and follow the "Live Publishable Key" you can find this information on your Stripe Dashboard, click on your account name (Top Right Corner) and than Account Settings > Api Keysscreen instructions to create one.
Stripe will display the booking reference in a data field called "data-description".
== Functionality ==
=== Send credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.
The card will be saved as a new customer in Stripe with the booking number as a reference. Once the new customer is created in Stripe the card can be charged.
Stripe will normally only accept valid cards. If Stripe reject the card, it's details will still be visible at Beds24.
=== Collect payment === Payments for bookings with deposit collection on the Beds24 booking page will be You can choose to automatically collectedreport invalid cards to Stripe. The setting is available in SETTINGS->CHANNEL MANAGER.
Further charges or charges on cards transmitted from OTAs can be made === Collect deposit for direct bookings at time of the booking ===Use this [[:Category:Payments#Collect_Deposits_for_Web_Site_Bookings|instruction]] to set up deposit collection from within the your booking or in Stripepage.
=== Send payment request ===
Use this [[:Category:Payments#Payment_Request|instruction]] to create payment requests.
=== Automatic payment collection ===
Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.
 
How to automatically collect pending payments from other sources is explained [[:Category:Payments#Create_and_manage_pending_payments|here]]. Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
 
=== Collect payment manually ===
[[Image:stripe1.png|600px|link=]]
[[Media:stripe1.png|view large]]
You will see the paid amount in the "Charges and PayementsPayments" and "Invoice" tabs of the booking. You can choose if the card is *immediately charged (Capture=Yes) *if you want to make sure that the amount is available for later capture (Capture=No) . === Auto Charge Virtual Cards from OTAs ===Some channels send virtual cards which are often only valid for a certain period. Virtual cards can be charged automatically when they become valid. This is how you activate this option: *Go to SETTINGS->CHANNEL MANAGER and set "Channel Collect Invoice" = Charges and Pending Payments*Go to the channel settings (for example SETTINGS->CHANNEL MANAGER->BOOKING.COM) and set "Virtual Cards" = Yes Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button. ====Error when charging Booking.com and Expedia Virtual Cards ==== When charging Booking.com and Expedia Virtual Cards with Stripe you may receive this this error: '''An error occured while processing this card''' Possible reasons:  *'''Merchant Code''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to let your MCC code to reflect 7011. *'''Missing CVC''': Booking.com and Expedia do not always send a CVC for virtual cards. Ask the channel to povide a CVC for the virtual card and manually reenter it. For Expedia virtual cards you can try to add the generic CVC codes:**Visa/Mastercard: 469**American Express: 2469
=== Virtual Cards === Virtual cards work *'''Incorrect amount''': Double-check you charge the same way as "real" cards. Often virtual cards are only valid for a certain period. For details please ask exact amount sent by the channel which provides from the cardbooking.
Some virtual cards are restricted so that only merchants which are registered as an accommodation business type can charge the virtual card. In this case ===Strong Customer Authentication (SCA) === If you need enable 'Strong Customer Authentication' in Beds24 in SETTINGS->PAYMENTS->PAYMENT COLLECTION->STRIPE it enables 3DS2 authentication for Stripe booking page payments and payment requests sent to make sure you are registered as an accommodation business with Stripeguests.
=The 3DS2 authentication is handled by Stripe and we believe that once completed it will help shift fraud liability from the merchant to the card holders bank. https://stripe.com/en-en/payments/strong-customer-authentication It will have no effect on off session cards (card not present) like those sent from OTA's. If you require 3DS2 authentication you should consider sending a 3DS2 enabled payment request to guests after they book and perhaps not even bother collecting a card at booking time via the OTA. == Refund of Payments in Stripe ===
Payments can be manually refunded from within the Stripe account. You will also need to enter them manually into the booking.
 
 
== Troubleshooting and Issues ==
 
It has been reported that Browser IE 11 does not show the Stripe payment form when the booking page (and Stripe form) is in an iFrame unless the following Meta tag is included on the parent page.
<meta http-equiv="x-ua-compatible" content="IE=edge">
 
'''Accept Cards without CVC'''
Log into your Stripe account and go to "Radar". You should be able to process charges without the CVC once you turn off that requirement in Radar.

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