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[https://stripe.com Register here To connect your Stripe Account click on the "Connect to Stripe" button, you will be prompted to log into Stripe and accept the connection for a Stripe accountPayment Processing. ]
To connect your If you do not already have a Stripe Account account, click on the "Connect to Stripe" button. If you are using the control panel under your own domain you will not see this button. Alternatively enter the "Live Secret Key" and follow the "Live Publishable Key" you can find this information on your Stripe Dashboard, click on your account name (Top Right Corner) and than Account Settings > Api Keysscreen instructions to create one.
=== Refund of Payments in Stripe ===
=== Troubleshooting and Issues ===
[[Category:Payment_Collection]]
[[Category:Apps_Plugins_and_Extentions]]
[[Category:Payments]] ''This page is about the menu SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->STRIPE''
__TOC__
== Setup ==
To use this payment option you will need an account with the payment provider.
Stripe will display the booking reference in a data field called "data-description".
== Functionality ==
=== Send credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.
The card will be saved as a new customer in Stripe with the booking number as a reference. Once the new customer is created in Stripe the card can be charged.
Stripe will normally only accept valid cards. If Stripe reject the card, it's details will still be visible at Beds24. You can choose to automatically report invalid cards to Stripe. The setting is available in SETTINGS->CHANNEL MANAGER. === Collect deposit for direct bookings at time of the booking ===Use this [[:Category:Payments#Collect_Deposits_for_Web_Site_Bookings|instruction]] to set up deposit collection from your booking page.
=== Collect Send payment request ===Use this [[:Category:Payments#Payment_Request|instruction]] to create payment requests.=== Automatic payment collection === Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.
How to automatically collect pending payments from other sources is explained [[:Category:Payments#Create_and_manage_pending_payments|here]]. Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
=== Collect payment manually ===
[[Image:stripe1.png|600px|link=]]
[[Media:stripe1.png|view large]]
You can choose if the card is
*immediately charged (Capture=Yes)
*if you want to make sure that the amount is available for later capture (Capture=No) .
===Additional charges and charges on cards submitted Auto Charge Virtual Cards from OTAs ===Further charges or charges on Some channels send virtual cards which are often only valid for a certain period. Virtual cards transmitted from OTAs can be made from within the booking or in Stripecharged automatically when they become valid. Automatic charging This is not possible. You can set up an Auto Action (SETTINGS -> GUESTMANAGEMENT->AUTO ACTIONS) to flag these bookings so you can find them easily. You can set up a customer report for these bookings (REPORTS-> CUSTOM REPORTS) which how you show on the dashboard.activate this option:
*Go to SETTINGS->CHANNEL MANAGER and set "Channel Collect Invoice" === Charges and Pending Payments*Go to the channel settings (for example SETTINGS->CHANNEL MANAGER->BOOKING.COM) and set "Virtual Cards " === Yes Virtual cards work the same way as "real" cards. Often virtual cards are Please note that his option is only valid available for a certain periodcustomers who connect via Stripe Connect. For details If you connected your Stripe account via keys please ask remove them and connect via the channel which provides the card"Connect to Stripe" button.
====Error when charging Booking.com and Expedia Virtual Cards ====
*'''Merchant Code''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to let your MCC code to reflect 7011.
*'''Missing CCVCVC''': Booking.com and Expedia do not always send a CVV CVC for virtual cards. Qsk Ask the channel to povide a CVV CVC for the virtual card and manuelly manually reenter it. For Expedia virtual cars cards you can try to add the generic CVV CVC codes:
**Visa/Mastercard: 469
**American Express: 2469
*'''Incorrect amount''': Double-check you charge the exact amount sent by the channel from the booking. ===Strong Customer Authentication (SCA) === If you enable 'Strong Customer Authentication' in Beds24 in SETTINGS->PAYMENTS->PAYMENT COLLECTION->STRIPE it enables 3DS2 authentication for Stripe booking page payments and payment requests sent to guests. The 3DS2 authentication is handled by Stripe and we believe that once completed it will help shift fraud liability from the merchant to the card holders bank. https://stripe.com/en-en/payments/strong-customer-authentication It will have no effect on off session cards (card not present) like those sent from OTA's. If you require 3DS2 authentication you should consider sending a 3DS2 enabled payment request to guests after they book and perhaps not even bother collecting a card at bookingtime via the OTA.
Payments can be manually refunded from within the Stripe account. You will also need to enter them manually into the booking.
It has been reported that Browser IE 11 does not show the Stripe payment form when the booking page (and Stripe form) is in an iFrame unless the following Meta tag is included on the parent page.
<meta http-equiv="x-ua-compatible" content="IE=edge">
'''Accept Cards without CCVCVC'''
Log into your Stripe account and go to "Radar". You should be able to process charges without the CVC once you turn off that requirement in Radar.
