Changes

Jump to navigation Jump to search

Stripe

1,496 bytes added, 17:47, 29 August 2019
[[Category:Payment_Collection]]
[[Category:Apps_Plugins_and_Extentions]]
[[Category:Payments]] ''This page is about the menu SETTINGS->PROPERTIESPAYMENTS->PAYMENT COLLECTIONGATEWAYS->STRIPE''
__TOC__
== Setup ==
To use this payment option you will need an account with the payment provider.
To connect your Stripe Account click on the "Connect to Stripe" button, you will be prompted to log into Stripe and accept the connection for Stripe Payment Processing.
If you do not already have a Stripe account, click on the "Connect to Stripe" button and follow the on screen instructions to create one.
Stripe will display the booking reference in a data field called "data-description".
== Functionality ==
=== Send credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.
Stripe will only accept valid cards. If Stripe reject the card, it's details will still be visible at Beds24.
=== Collect payment === Payments for bookings with deposit collection on the Beds24 booking page will be You can choose to automatically collectedreport invalid cards to Stripe. The setting is available in SETTINGS->CHANNEL MANAGER.
=== Collect deposit for direct bookings at time of the booking ===
Use this [[:Category:Payments#Collect_Deposits_for_Web_Site_Bookings|instruction]] to set up deposit collection from your booking page.
 
=== Send payment request ===
Use this [[:Category:Payments#Payment_Request|instruction]] to create payment requests.
=== Automatic payment collection ===
Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.
 
How to automatically collect pending payments from other sources is explained [[:Category:Payments#Create_and_manage_pending_payments|here]]. Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
 
=== Collect payment manually ===
[[Image:stripe1.png|600px|link=]]
[[Media:stripe1.png|view large]]
*immediately charged (Capture=Yes)
*if you want to make sure that the amount is available for later capture (Capture=No) .
 
===Additional charges ===
Further charges can be made from within the booking or in Stripe. You can set up an Auto Action (SETTINGS -> GUESTMANAGEMENT->AUTO ACTIONS) to flag these bookings so you can find them easily. You can set up a customer report for these bookings (REPORTS-> CUSTOM REPORTS) which you show on the dashboard.
=== Auto Charge Virtual Cards from OTAs ===
Some channels send virtual cards which are often virtual cards are only valid for a certain period. Virtual cards can be charged automatically when they become valid. This is how you activate this option:
*Go to SETTINGS->CHANNEL MANAGER and set "Channel Collect Invoice" = Charges and Pending Payments
*Go to the channel settings (for example SETTINGS->CHANNEL MANAGER->BOOKING.COM) and set "Virtual Cards" = Yes
 
Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
====Error when charging Booking.com and Expedia Virtual Cards ====
*'''Incorrect amount''': Double-check you charge the exact amount sent by the channel from the booking.
===Strong Customer Authentication (SCA) === If you enable 'Strong Customer Authentication' in Beds24 in SETTINGS->PAYMENTS->PAYMENT COLLECTION->STRIPE it enables 3DS2 authentication for Stripe booking page payments and payment requests sent to guests. The 3DS2 authentication is handled by Stripe and we believe that once completed it will help shift fraud liability from the merchant to the card holders bank. https://stripe.com/en-en/payments/strong-customer-authentication It will have no effect on off session cards (card not present) like those sent from OTA's. If you require 3DS2 authentication you should consider sending a 3DS2 enabled payment request to guests after they book and perhaps not even bother collecting a card at booking time via the OTA. == Refund of Payments in Stripe ===
Payments can be manually refunded from within the Stripe account. You will also need to enter them manually into the booking.
=== Troubleshooting and Issues ===
It has been reported that Browser IE 11 does not show the Stripe payment form when the booking page (and Stripe form) is in an iFrame unless the following Meta tag is included on the parent page.

Navigation menu