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=== Troubleshooting and Issues === '''Pending payment did not trigger ''' Pending payments will not work with the Stripe ApiKey connection method (i.e. test mode).
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[[Category:Payment_CollectionApps]][[Category:Apps_Plugins_and_ExtentionsPayments]][[Category:Payment_Gateways]]<div class="heading">Stripe</div> ''This page is about the menu {{#fas:cog}} (SETTINGS-) >PAYMENTS->PAYMENT GATEWAYS->STRIPE''
__TOC__
== Setup ==
Stripe will display the booking reference in a data field called "data-description".
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> To use STRIPE to collect Channel payments ONLY and not show on your Beds24 Booking page, then use Enable = 'Internal Only'
== Functionality ==
=== Send credit card details to Stripe ===
If you set "Save all cards to Stripe" = Yes all credit cards including cards supplied by all channels will be sent directly to Stripe and not stored at Beds24.
You can choose to automatically report invalid cards to Stripe. The setting is available in SETTINGS->CHANNEL MANAGER.
Info Codes in the "Info" tab of the booking show you which action was performed.
{| class="wikitable"
! scope="col"| Code
! scope="col"| Use
|-
|CARDTOSTRIPE
| card details were sent to Stripe
|-
|STRIPEPAYMENT
| payment imported from Stripe
|-
|STRIPEFAIL
| card could not sent to Stripe
|-
|CARDEXPIRES
| added when the card expires before check-in
|-
|}
=== Collect deposit for direct bookings at time of the booking ===
Use this [[:Category:Payments#Collect_Deposits_for_Web_Site_Bookings|instruction]] to set up deposit collection from your booking page.
=== Send payment request ===
Use this [[:Category:Payments#Payment_Request|instruction]] to create payment requests.
=== Automatic payment collection ===
Payments for bookings with deposit collection on the Beds24 booking page will be automatically collected.
How to automatically collect pending payments from other sources is explained [[:Category:Payment_CollectionPayments#Create_and_manage_pending_payments|here]]. Please note that his this option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
=== Collect payment manually ===
=== Auto Charge Virtual Cards from OTAs ===
Some channels send virtual cards which are often virtual cards are only valid for a certain period. Virtual cards can be charged automatically when they become valid. This is how you activate this option:
*Go to SETTINGS->CHANNEL MANAGER and set "Channel Collect Invoice" = Charges and Pending Payments
*Go to the channel settings (for example SETTINGS->CHANNEL MANAGER->BOOKING.COM) and set "Virtual Cards" = Yes
Please note that his option is only available for customers who connect via Stripe Connect. If you connected your Stripe account via keys please remove them and connect via the "Connect to Stripe" button.
====Error when charging Booking.com and Expedia Virtual Cards ====
*'''Incorrect amount''': Double-check you charge the exact amount sent by the channel from the booking.
===Strong Customer Authentication (SCA) === If you enable 'Strong Customer Authentication' in Beds24 in SETTINGS->PAYMENTS->PAYMENT COLLECTION->STRIPE it enables 3DS2 authentication for Stripe booking page payments and payment requests sent to guests. The 3DS2 authentication is handled by Stripe and we believe that once completed it will help shift fraud liability from the merchant to the card holders bank. https://stripe.com/en-en/payments/strong-customer-authentication It will have no effect on off session cards (card not present) like those sent from OTA's. If you require 3DS2 authentication you should consider sending a 3DS2 enabled payment request to guests after they book and perhaps not even bother collecting a card at booking time via the OTA. Note: Stripe will not ask for the guests address when SCA is enabled. == Refund of Payments in Stripe ===
Payments can be manually refunded from within the Stripe account. You will also need to enter them manually into the booking.
== Stripe Test Mode ==
To connect to Stripe in testing mode, you can use your Stripe test publishable key and test secret key.
Pending payments will not work with the Stripe ApiKey connection method (i.e. test mode).
<span style=color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''You must be disconnected from Stripe to begin.'''
Open the Stripe menu at SETTINGS ,> PAYMENTS -> PAYMENT GATEWAYS -> STRIPE
Add the following to the end of the URL '''&showkeys'''
So the URL in the browser looks something like this:
https://beds24.com/control2.php?pagetype=propertydepositstripe&showkeys
Press the Enter key.
You will now have access to two additional settings where your Test Keys can be saved.
When you are finished testing, delete the two test keys and connect in live mode with the "Connect to Stripe" button.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> Do not use API keys to connect in live mode, Stripe considers this insecure and will limit functionality.
== Troubleshooting and Issues ==
'''Payment request does not show the Stripe payment button '''
If Strong Customer Authentication is activated payment requests will not work if the "Balance Due" in the booking is zero.
'''Stripe payment form does not show"
It has been reported that Browser IE 11 does not show the Stripe payment form when the booking page (and Stripe form) is in an iFrame unless the following Meta tag is included on the parent page.
<meta http-equiv="x-ua-compatible" content="IE=edge">
