Changes

*Go to {{#fas:cog}} (SETTINGS)->CHANNEL MANAGER and set "Channel Collect Invoice" = Charges and Pending Payments*Go to the channel settings (for example {{#fas:cog}} (SETTINGS)->CHANNEL MANAGER->BOOKING.COM) and set "Virtual Cards" = Yes

*'''Merchant Code''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you your merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to let set your MCC code to reflect 7011.

Open the Stripe menu at {{#fas:cog}} (SETTINGS > ) PAYMENTS -> PAYMENT GATEWAYS -> STRIPE

<span style=== Direct Bookings "color:#fe746c;“ >{{#fas:exclamation- Collect Deposit at time of booking, then Balance XX days before arrival ===triangle}} </span> '''ONLY USE THIS IF YOU HAVE CHANGED YOUR STRIPE ACCOUNT'''

A number of considerations are required when setting up Pending Payments on your Bookings. In Beds24 - *Refundable/Non Refundable bookings, could the booking details change, if modifications are allowed, then the values in Charges & Payments tab could change, therefore consider setting the Auto Action to trigger just prior to the payment being collected, otherwise the Pending Payment could be set for an invalid amount.  *If you have Refundable bookings, then consider adding the Pending Payment at the time when the payment is due to be collected, minimizing the number of refunds you may have Go to makeACCOUNT MANAGEMENT > MANAGE ACCOUNT > MANAGE PROPERTY > MANAGE ROOM > BOOKINGS.

*Select from the drop down box - 'Modify All Selected Bookings'**Select 'Acitvate Deposit Collection''Remove Payment Auth'Go to {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT COLLECTION

*Select the "Non Payment Booking Status".**'''Request''': When the guest clicks "Confirm Booking" this will remove the room gets reserved for authorisation from the guest initial account and will not be available for other guests allow new cards to book. When they make a successful payment the status of the booking will automatically change to confirmed. If the payment is aborted or not successful the status of the room will still be blocked with the request status. You will then either need to change the status manually sent to cancelled or use an auto action to automatically change the status of Request bookings to Cancelled after a preset time. Auto Actions can be set up in {{#fas:cog}} (SETTINGS) > GUEST MANAGEMENT > AUTO ACTIONS. **'''Cancelled''': When the guest clicks "Confirm Booking" the room will not be reserved until the payment has completed. Other guests can still book the room until a successful payment has been made leaving a small risk of double bookingsnew Stripe Account.

*Set the required amount. It can be a fixed amount, a percentage of the total or the value of the first nights accommodation.*The currency used by will be the currency you have set in the <span style="color:#fe746c;“ >{{#fas:cogexclamation-triangle}} (SETTINGS) PROPERTIES </span> DESCRIPTION''' currency Please ensure you select only the bookings you need to have the credit card details cleared, it is NOT possible to receive payments settingrestore if you erase by mistake. [[File:Payment2.png]]  '''Add payment instructions or information for your guests''' To add general information to the header section of the payment screen click on "Deposit Payment Header" and enter the information there.

==== Step 2 : Setup Booking page Booking Rules ==Examples and Use Cases==

Individual rules can be set for Normal, Near term |You want to collect a deposit at time of booking and Exceptional period bookings. Individual rules can also be set directly within rates or offersthe balance via Stripe prior to the Guest arriving.|[[Stripe_deposit_and_balance|Deposit collected at time of booking and balance before Checkin]]|-

This allows |For bookings made within 14 days of arrival, you for example want to take a different deposit in high and low season or for normal and last minute bookingscollect the full amount at the time of booking. |[[Stripe_full_amount|Full payment collected at time of booking]]|-

|You want to collect the full amount at the time of booking.|[[File:Payment1.pngStripe_full_amount|Full payment collected at time of booking]]|-

<span style="color:#fe746c;“ >{{#fas:exclamation|You want to collect a refundable security deposit from the guest before arrival. |[[Stripe_Security_Deposit_capture | Capture a refundable security deposit]]|-triangle}} </span> The booking rules for rates will override rules for rooms and booking rules for offers will override property booking rules.

'''Cancelled Bookings |You have received a telephone booking and need to send a payment request to your guest so they can make the payment.|[[Stripe_Payment_Request|Send a payment request]]|- Delete Pending Payments OR Set Pending Payment to Manual '''

Go |Your property/guests need to {{#fas:cog}} (SETTINGS) > PAYMENTS > PAYMENT RULEScomply with EU 3DSecure rules. The guest needs to make the payment. |[[Stripe_Payment_Request|Send a payment request]]|-

*Name = Enter your title - Not Cancelled (for example)| You receive Virtual cards from the channels and you want to auto process the payments. *Action = |[[Stripe_Channel_Virtual_Cards|AutoProcess Virtual Cards from the Channels]]|-

Payment Action : *Capture = Yes - immediately charged (Capture=Yes)*Add info code on success = add a Booking Info item to the booking on success (Optional)*Add info code on failure = add a Booking Info item to the booking on failure (Optional) Payment Limit :  *Limit payment value - select an option to prevent accidental overcharging Payment Action : *Capture - YES, use this option to collect the payment Prevent Auto Payment : *Prevent payment if booking status = Cancelled *Prevent payment after check-out (days) = 7 *Prevent payment action = Manual/Delete  '''Capture Refundable Security Deposit - Payment Action - Capture = NO ''' Go to {{#fas:cog|}} (SETTINGS) > PAYMENTS > PAYMENT RULES Click 'Add Payment Rule'  Payment Rule :  *Name = Enter your title - Security Deposit (for example)*Action = Auto Payment Trigger : *Booking Status = All Not Cancelled (select from the drop down list)*Any Booking Info Code = optional*All Booking Info Codes = optional*Exclude Booking Info Code = optional (can exclude Virtual Credit cards, find the Booking info code in the booking) Payment Limit :  *Limit payment value - select an option to prevent accidental overcharging Payment Action : *Capture = NO,*Add info code on success = add a Booking Info item to the booking on success (Optional)*Add info code on failure = add a Booking Info item to the booking on failure (Optional) Prevent Auto Payment : *Prevent payment if booking status = Cancelled *Prevent payment after check-out (days) = 7 *Prevent payment action = Manual/Delete  ==== Step 4 : Setup Auto Actions ==== ''' Setup Auto Actions to meet your business workflow''' If you have setup your booking page to collect a deposit at the time of booking, then you can setup an Auto Action to collect the balance XX days before arrival.  https://wiki.beds24.com/index.php/Auto_Actions#Collect_outstanding_booking_balance_3_days_prior_to_arrival.28_Credit_card_details_were_collected_at_time_of_booking.29  ==== Step 5 : Activate Stripe ==== '''Activate Stripe.'''*Go to ( {{#fas:cog}} (SETTINGS) PAYMENTS > PAYMENT GATEWAYS > STRIPE and enter the required account information to connect your payment system to your STRIPE account. Use the 'CONNECT to Stripe' button to use Pending payments.  To override the default title which the guest sees enter your custom text in the "Title" field.*In "Instruction" you can enter a custom information to display under the payment button.  === Capture Refundable Security Deposit on Check-in date ===  Step 1 : Setup Payment Rules *Capture Refundable Security Deposit **Payment Action - Capture = NO === Send Payment request link to the guest to make direct payment - 3DS2 compliant === == Change of Stripe Account == If you have had to change your Stripe account and have Bookings with Credit Cards already stored/authorised, you will need to clear the initial authorisation so you can send a new card to Stripe.  <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''ONLY USE THIS IF YOU HAVE CHANGED YOUR STRIPE ACCOUNT''' In Beds24 - Go to ACCOUNT MANAGEMENT > MANAGE ACCOUNT > MANAGE PROPERTY > MANAGE ROOM > BOOKINGS. Tick the appropriate bookings, this will remove the authorisation from the initial account and allow new cards to be sent to the new Stripe Account. <span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''Please ensure you select only the bookings you need to have the credit card details cleared, it is NOT possible to restore if you erase by mistake.'''