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<span style="color: #f3e504;" >{{#fas:lightbulb}} </span> You can use an Auto Action to mark bookings where the charging failed. A template is available which you can further customize. Use the context help (?Icons) in the Auto Action and on the help page (click on HELP in the top right menu) for further instructions.
=== Collect deposit for direct bookings at time of the booking ===
Possible reasons:
*'''Merchant Code''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if you your merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to set your MCC code to 7011.
*'''Missing CVC''': Booking.com and Expedia do not always send a CVC for virtual cards. Ask the channel to provide a CVC for the virtual card and manually reenter it. For Expedia virtual cards you can try to add the generic CVC codes:
You can enable and disable each method as you wish. Note each payment method can have different fees and conditions and not all methods are instantly confirmed meaning the payment is not completed until some time after the booking is made.
'''Step 2 2: In Beds24'''
Set "Stripe Checkout Version" = Hosted
The guest will be redirected from the check-out page to a Stripe payment page where they can select with payment method they want to use.
If a payment method is selected where you do not receive payment immediately, the info code STRIPEPENDING is added to the booking. When the payment is made, this is deleted and replaced by STRIPPAYMENTSTRIPEPAYMENT.
Tick the appropriate bookings, this will remove the authorisation from the initial account and allow new cards to be sent to the new Stripe Account.
<span style="color:#fe746c;“ >{{#fas:exclamation-triangle}} </span> '''Please ensure you select only the bookings you need to have the credit card details cleared, it is NOT possible to restore if you erase by mistake.'''
'''Virtual cards not accepted''': The merchant code reflects your type of business (hotel, restaurant, grocery shop etc.). You can only charge a virtual card for a booking if your merchant code category (MCC) is relating to accommodation – 7011. Contact Stripe support and ask them to set your MCC code to 7011.
